HT204845: If your Apple Watch doesn't respond or won't turn on
Learn about If your Apple Watch doesn't respond or won't turn on
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Helpful answers
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Jul 12, 2015 1:21 AM in response to Vip3302by léonie,Have you tried this? https://help.apple.com/watch/#/apd521a8a902
Restart Apple Watch
If something isn’t working right, try restarting or resetting Apple Watch and its paired iPhone.
- Restart Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.
- Restart the paired iPhone. To turn off iPhone, press and hold the Sleep/Wake button until the slider appears, then drag the slider to the right. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears.
If you can’t turn off Apple Watch or if the problem continues, you may need to force Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.
- Force Apple Watch to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.
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Jul 12, 2015 6:26 AM in response to léonieby Vip3302,Hi
thanks for replay
ddoesn't work
i chose voice and cut butten and in iPhone ask for new pairing
i can't control watch
i did restore but still black scren
hhow I can return to factory setting
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Jul 12, 2015 7:00 AM in response to Vip3302by léonie,You can erase all content like this: https://help.apple.com/watch/#/apd4ad3571d9
Reset Apple Watch settings. On Apple Watch, open the Settings app
from the Home screen, go to General > Reset, then tap Erase All Content and Settings. After the reset finishes and Apple Watch restarts, you need to pair Apple Watch with iPhone again—open the Apple Watch app on iPhone, then follow the instructions shown on iPhone and Apple Watch.
if restoring did not work, I'd ask Apple Support for help. You probably still have warranty on the watch.