Q: Hi, ive tried to log into my icloud account, i have not used it for 18 months. It sys its not been verified and no matter what i do i cant access it. Can someone pls help as apple wont help unless i pay 25 pound for support. Thank youp

Hi Mrs lowe,

It sounds like you are unable to log into your Apple ID to send the verification email. You will need to reset the password so you can get the verification email, using this article:

If you forgot your Apple ID password

Once you do that you should be able to log into your account and send the verification email to your primary Apple ID:

If you didn't receive your verification or reset email

To resend the verification email, go to My Apple ID, select Manage your Apple ID, then sign in. Click Resend next to the email address that you want to verify, and we'll send an email to that address.

Thank you for using Apple Support Communities.