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Level 1

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Hi, I'm posting this for my grandma who subscribes to the company iYogi which is supposed to give her computer support. Here is what she told me.

"For the past 2 weeks I have been getting calls from the company iYogi who I am subscribed to and are supposed to help with computer problems. They have been telling me that my computer has a problem but I though it was a scam so I didn't do anything about it. In the past they have tried to sell me unnecessary things and as such I am not sure if it is a scam or not. Then this morning a Safari popped up with a warning that my computer has a serious virus and I need to call the given number. "

Does anybody know if this is legit or not?

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Jul 12, 2015 8:33 AM

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Answer 1

Rysz

Level 8

44,449 points

Jul 12, 2015 8:46 AM in response to starbirdr

Both are scams. Never call them, "subscribe" to their services, click on their links, or give out any personal info.

Reading this might also be helpful.

Mac Malware Guide: How do I protect myself? http://www.thesafemac.com/mmg-defense/

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Answer 2

Linc Davis

Level 10

209,739 points

Jul 12, 2015 9:51 AM in response to starbirdr

No, it's not legit. "iYogi" is a racketeering enterprise operating out of India. Your grandmother is the victim of a criminal fraud.

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Answer 3

Jul 14, 2015 2:36 AM in response to starbirdr

http://www.infoworld.com/article/2619708/cringely/the-downward--dog--spiral--iyo gi-exposed.html

http://krebsonsecurity.com/2012/03/aghast-at-avasts-iyogi-support/

at best iyogi is a predatory company selling useless and expensive services to the ignorant.

avoid any dealings with them.

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Answer 4

Jul 14, 2015 5:50 AM in response to Johnathan Burger

Disclaimer - I am an Apple user and an employee of iYogi.

Hello Jonathan,

Why did you choose to share only the links from way back in 2012, instead of sharing the links from 2015, better still, from last week? Yes, the incident with that one technician and that one Mr. Krebs did happen. In 2012.

If you looked up iYogi then the most recent news you must have found (and ignored for reasons best known by you) that iYogi opened offices in Maine last week, where the Governor of the State of Maine welcomed the company in a public press conference. We just turned the entire outsourcing model around. I'd share the links but you'd probably delete them, again.

iYogi does not follow the business practices that you are claiming. I have answered the original question raised by starbirdr.

The rest is up to each individual and their own perception of news and how old the news is.

Best wishes

toraleo79

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Answer 5

starbirdr Author

Level 1

0 points

Jul 14, 2015 8:05 AM in response to starbirdr

FOLLOW UP- We decided to ignore the warnings and it appears that nothing came of it. MacKeeper did install itself in the process and we had quite a time getting rid of that but everything appears to be fine now. Thank you to everyone who replied!

Through all of this I have no evidence to say that iYogi is a scam or that iYogi is legit since I don't know the entire story of what happened and it can be confusing for my grandmother to recall. I had never heard of the company previously which is why I was a bit suspicious but again, I found nothing leading me one way or the other.

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