Q: iTunes 12.1 asks for multiple sign-ons, stuck in a sign-on loop
Hi there:
I recently bought a MacBook Air (13-inch, early 2015) running Yosemite 10.10.3. The computer is associated with my Apple ID and I can use iMessage just fine (I don't use iCloud).
However, I can't get iTunes (12.1.0.50) to work properly. iTunes is "authorized" to download material associated with my Apple ID, and it looks like I'm signed-in when I open the app (my name appears in the Account drop-down menu of the iTunes window). However, when I try to view my iTunes Store account information, view purchases, or make new purchases, iTunes asks me to sign-in with my Apple ID (which I do), then asks me again (which I do), then asks me again (which I do) ... and so on.I've signed-in up to 12 times before getting fed up and pressing "cancel". I've even signed-in with the *wrong* password, which the iTunes Store recognized as an error, so it's clearly processing something. It just won't let me sign-in completely.
Context: I use several other Apple devices (iPhone, iPad, and older MacBook Pro), and I can access iTunes account/purchase information on these devices. This suggests to me that the issue has more to do with my MacBook Air (specifically) than with my iTunes Store account (more broadly) ... but I could be wrong.
Basic Troubleshooting:
I've double-checked my iTunes preferences, and iTunes is associated with my Apple ID and authorized to download purchases.
I've tried rebooting iTunes. No go.
I've tried rebooting the computer. No go.
I've tried rebooting our wireless (as an act of desperation). No go.
I've checked out our wireless signal, and we're downloading at 4MB/sec. A bit slow, but not unusual for where we are.
I've tried downloading iTunes 12.2 (unwillingly, since I've heard it's not very good), but the download keeps resulting in an error where the comptuer THINKS the app has downloaded and installed correctly, but it hasn't. This has happened 3 times. Moreover, during the download, the App Store acts funny, saying that I've downloaded, say 17 MB of the app, then deciding I've only downloaded 10 MB, then 7 MB, then back up to 17MB. (Aside: Has the App Store lost it's mind??)
Any ideas? I've contacted iTunes support and they've given me generic advice for configuring iTunes on an iOS device (???). Not hepful.
Any help would be greatly appreciated!
MacBook Air (13-inch, Early 2015), Yosemite 10.10.3
Posted on Jul 12, 2015 10:13 AM
