Very slow, pinwheeling MacBook Pro and seemingly no fix?

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Level 1

0 points

Very slow, pinwheeling MacBook Pro and seemingly no fix?

Hi all,

just fyi - i'm posting from my phone because my macbook is apparently no longer functional.

I'm running Yosemite now on a 2010 13" Macbook Pro. I've had this computer for coming up on 5 years and it has been ol' reliable until, strangely, just a couple weeks ago, things started slowing down. The beach ball kept coming up whenever I changed apps or even clicked anything, really - way too often. I tried closing unnecessary applications etc, but no dice, and according to Activity Monitor my memory is sufficient anyway. Checked storage too - only halfway full, still have a good 100 GB left. Tried upgrading to Yosemite (I was running Mountain Lion before) - No dice. Tried repairing disk permissions which seemed to help a little, I guess, but only slightly, not enough. THEN, for the real kicker, I tried booting it in safe mode and repairing disk permissions again (this time in safe mode, as recommended by a youtube video) - and that seemed to make everything horribly worse. I can hardly start it up and get it to the desktop now, as it is pinwheeling like no tomorrow, and frankly just not loading. I'm really not sure what to do from here.

If anyone can help me fix this problem and return my computer to normal running, I will be eternally grateful. I have only a limited amount of computer knowledge, so please bear with me.

mac os x

Posted on Jul 12, 2015 11:59 AM

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Answer 1

dominic23

Level 10

83,910 points

Jul 12, 2015 12:15 PM in response to kuromi8

Reset PRAM. http://support.apple.com/kb/PH18761

Reset SMC. Choose the method for “On Mac notebooks with non-removable battery”.

https://support.apple.com/en-us/HT201295

Repair Disk. http://support.apple.com/kb/PH5836

If this doesn’t help, can you run EtreCheck and post the report here please?

EtreCheck: https://discussions.apple.com/docs/DOC-6173

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Answer 2

Linc Davis

Level 10

209,547 points

Jul 12, 2015 3:37 PM in response to kuromi8

If this started happening without your having made any changes and without a warning of low disk space, then it's likely that the startup drive, or some other hardware component, is failing. Back up all data immediately, then make a "Genius" appointment at an Apple Store to have the machine tested.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

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Answer 3

kuromi8 Author

Level 1

0 points

Jul 14, 2015 5:39 PM in response to dominic23

Here is my EtreCheck report. Thank you so much for your help.

EtreCheck version: 2.2 (132)

Report generated 7/14/15, 3:26 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 762 - SN = 9G0420LW2D3NB

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: one day 19:29:50

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (104.13 GB free) - 113 errors

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (5.3.3 - SDK 10.8) [Click for support]

Problem System Launch Agents: ℹ️

[failed] com.apple.cloudphotosd.plist

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rosettastone.rosettastonedaemon.plist [Click for support]

[running] com.wacom.pentablet.plist [Click for support]

Launch Daemons: ℹ️

[failed] com.adobe.fpsaud.plist [Click for support] [Click for details]

[loaded] com.ea.origin.ESHelper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

iTunesHelper UNKNOWN Hidden (missing value)

MailTab for Gmail UNKNOWN (missing value)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Dropbox Application (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

EvernoteHelper UNKNOWN (missing value)

EvernoteHelper Application (/Applications/Bamboo Dock/Apps/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

BambooCore Application (/Library/Application Support/Wacom/BambooCore.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 17 Check version

FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.6 [Click for support]

AdobePDFViewer: Version: 10.1.6 [Click for support]

Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

8% WindowServer

2% ps

0% SystemUIServer

0% taskgated

0% fontd

Top Processes by Memory: ℹ️

444 MB kernel_task

164 MB Finder

127 MB softwareupdated

57 MB WindowServer

53 MB Dropbox

Virtual Memory Information: ℹ️

251 MB Free RAM

3.75 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 14, 2015, 03:17:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-07-14-151753_[reda cted].crash

Jul 14, 2015, 02:36:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-07-14-143658_[re dacted].crash

Jul 14, 2015, 02:22:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-07-14-142236_[re dacted].crash

Jul 14, 2015, 02:22:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-07-14-142210_[re dacted].crash

Jul 14, 2015, 02:21:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cfprefsd_2015-07-14-142148_[re dacted].crash

Jul 13, 2015, 02:29:25 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudphotosd_2015-07-13-022925 _[redacted].crash

Jul 12, 2015, 08:50:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudphotosd_2015-07-12-205016 _[redacted].crash

Jul 12, 2015, 07:58:43 PM /Library/Logs/DiagnosticReports/DMProxy_2015-07-12-195843_[redacted].crash

Jul 12, 2015, 07:51:01 PM Self test - passed

Jul 12, 2015, 01:22:46 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudphotosd_2015-07-12-012246 _[redacted].crash

Jul 12, 2015, 12:45:05 AM /Library/Logs/DiagnosticReports/lsregister_2015-07-12-004505_[redacted].crash

Jul 12, 2015, 12:36:27 AM /Library/Logs/DiagnosticReports/SystemUIServer_2015-07-12-003627_[redacted].cra sh

Jul 12, 2015, 12:36:25 AM /Library/Logs/DiagnosticReports/Dock_2015-07-12-003625_[redacted].crash

Jul 12, 2015, 12:36:25 AM /Library/Logs/DiagnosticReports/tccd_2015-07-12-003625_[redacted].crash

Jul 12, 2015, 12:36:05 AM /Library/Logs/DiagnosticReports/loginwindow_2015-07-12-003605_[redacted].crash

Jul 12, 2015, 12:36:04 AM /Library/Logs/DiagnosticReports/DMProxy_2015-07-12-003604_[redacted].crash

Jul 12, 2015, 12:32:31 AM /Library/Logs/DiagnosticReports/talagent_2015-07-12-003231_[redacted].crash

Jul 12, 2015, 12:32:31 AM /Library/Logs/DiagnosticReports/SystemUIServer_2015-07-12-003231_[redacted].cra sh

Jul 12, 2015, 12:32:31 AM /Library/Logs/DiagnosticReports/otherbsd_2015-07-12-003231_[redacted].crash

Jul 12, 2015, 12:32:31 AM /Library/Logs/DiagnosticReports/Dock_2015-07-12-003231_[redacted].crash

Jul 12, 2015, 12:32:26 AM /Library/Logs/DiagnosticReports/ReportCrash_2015-07-12-003226_[redacted].crash

Jul 12, 2015, 12:32:20 AM /Library/Logs/DiagnosticReports/lsregister_2015-07-12-003220_[redacted].crash

Jul 12, 2015, 12:32:20 AM /Library/Logs/DiagnosticReports/DMProxy_2015-07-12-003220_[redacted].crash

Jul 12, 2015, 12:32:20 AM /Library/Logs/DiagnosticReports/loginwindow_2015-07-12-003220_[redacted].crash

Jul 11, 2015, 11:30:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-11-233052_[redac ted].crash

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Answer 4

kuromi8 Author

Level 1

0 points

Jul 14, 2015 5:45 PM in response to Linc Davis

Working on backing up all my important files now. Thanks for this good reminder.

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Answer 5

CMCSK

Level 6

11,452 points

Jul 14, 2015 7:28 PM in response to kuromi8

249.20 GB (104.13 GB free) - 113 errors

Repair your disk from os recovery - OS X: About OS X Recovery - Apple Support

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Answer 6

kuromi8 Author

Level 1

0 points

Jul 15, 2015 8:45 AM in response to CMCSK

I've tried this earlier to no avail. It keeps saying Macintosh HD appears to be OK, even though something's clearly up.

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Answer 7

kuromi8 Author

Level 1

0 points

Jul 15, 2015 9:01 AM in response to kuromi8

Something else probably worth noting: when I try to repair disk permissions on the Macintosh HD, the log says "Warning: SUID file 'System/library/CoreS...has been modified and will not be repaired." I'm not sure what this means, but could this be part of the problem?

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Answer 8

Linc Davis

Level 10

209,547 points

Jul 15, 2015 11:31 AM in response to kuromi8

I'm not sure what this means

It means that you wasted your time repairing permissions.

could this be part of the problem?

No.

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Answer 9

CMCSK

Level 6

11,452 points

Jul 16, 2015 8:15 PM in response to kuromi8

It's possible your hard drive is dying- OS X Yosemite: Check whether a disk is about to fail

You should also run the hardware test-Intel-based Macs: Using Apple Hardware Test

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Answer 10

kuromi8 Author

Level 1

0 points

Jul 17, 2015 2:41 PM in response to CMCSK

I've tried to verify/repair the disk in disk utility multiple times - each time it would say it appears to be okay, which is curious. As for the hardware test, I tried running it the other night and it froze on me a few minutes in - by froze I mean I fell sleep after a couple hours of it whirring its fans, got a good 8 more hours of rest, and woke up to find it was still on the same screen, fans whirring and all. I had to hard reset it to end the test, as attempting to end it properly (end test button, or command + . ) failed. I think my best bet at this point is to just go ahead and replace the hard drive and see if that fixes it. I'll update here once that happens - thanks again for the help, to you and to everybody.

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Answer 11

kuromi8 Author

Level 1

0 points

Aug 2, 2015 1:07 PM in response to kuromi8

Update: I replaced the hard drive and it's running good as new. Thanks again everybody for the help.

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Answer 12

CMCSK

Level 6

11,452 points

Aug 3, 2015 6:54 PM in response to kuromi8

You're welcome

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