HT202788: Use an iOS device to set up your Apple TV (3rd generation)

Learn about Use an iOS device to set up your Apple TV (3rd generation)
Bloom99
Level 1 (0 points)

Q: Atv3 touch-to-setup problems

Hi

I tried to set up atv3 with my iP6 but after initial setup ie iTunes password, answering 2 further questions it all returnes to the atv3 start up screen (choose language) without completing the set up process. Any idea how to fix it?

Posted on Jul 12, 2015 1:38 PM

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Bloom99

Q: Atv3 touch-to-setup problems

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Jul 14, 2015 11:11 AM in response to Bloom99
    Community Specialists
    Jul 14, 2015 11:11 AM in response to Bloom99

    Hello Bloom99,

    Thanks for using Apple Support Communities.

     

    To help troubleshoot this issue where you're unable to set up your Apple TV by using an iPhone, please follow the directions below.

     

    Troubleshooting tips

    If you encounter an issue setting up your Apple TV using an iOS device, try the following:

    • If the Automatic Setup screen doesn't appear when you touch your iOS device to the Apple TV, verify that you: 
         
      • Have an Apple TV (3rd generation) using Apple TV software 6.0 or later.
        •  
      • Use a supported iOS device with iOS 7 or later.
          Note: iPhone 4 and iPad 2 are not supported.
        •  
      • Verify that your iPhone is unlocked and that Bluetooth and Wi-Fi are on.  
            
        • If the issue persists, press the Sleep/Wake button to lock your iOS device, then press the Home button and slide to unlock and try again.
          •  
         
    • While configuring your Apple TV, keep your iOS device within 10 to 15 feet of your Apple TV until the configuration process completes. 
         
      • If you go out of range or the setup doesn't complete, restart your Apple TV by unplugging it from power for a few seconds and then reconnecting it.

    If you are still unable to set up your Apple TV with your iOS device, you can set up your Apple TV with the included remote instead.

    Apple TV (3rd generation): Using an iOS device to set up your Apple TV - Apple Support

     

    Take care.

  • by wmrpdx,

    wmrpdx wmrpdx Aug 4, 2015 12:51 PM in response to Bloom99
    Level 1 (0 points)
    Aug 4, 2015 12:51 PM in response to Bloom99

    This procedure does not work. I just got off the phone with apple tv tech support and they said this doesn't work and it won't get the apple tv connected nor can you use the remote app on your iphone 6 or ipad to interface with the apple tv. Seems Apple TV is not quite ready for prime time. Better to use chromecast and they app for the iphone. Too bad. Apple is just not committed to this product.

  • by Brian Cook4,

    Brian Cook4 Brian Cook4 Aug 4, 2015 2:47 PM in response to wmrpdx
    Level 4 (1,964 points)
    Aug 4, 2015 2:47 PM in response to wmrpdx

    That is a rather extreme conclusion to draw based on it needing the remote to turn it on.   Why is it such a problem to use the remote that came with it to set it up.  You can use the iOS remote app to control it once it is up and running.