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Messages will not allow me to log in.

Starting about 19June, Messages logged out, and I have not been able to log back in since.


I checked Messages Preferences and updated my sign-in there for iMessages and AIM, but with no luck getting Log In to work. Otherwise, all other systems are Go, and Messages works fine on my iPhone.


FWIW, the only thing software-wise that changed in late June were some upgrades I installed through the App Store, and I purchased WinZip from the store ... all on 20June. Nothing really weird, frankly.


Please advise of approaches to debug this problem.


Many thanks,

Dean

Mac owner since 1986

Mac mini, OS X Yosemite (10.10.4), null

Posted on Jul 12, 2015 6:00 PM

Reply
5 replies

Jul 12, 2015 9:57 PM in response to BDeanG

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jul 14, 2015 1:12 PM in response to BDeanG

Hi,


IF ...

The Apple ID password has been changed and it now means iMessages and the AIM account using the same details are not logging in then it would seem the password is at issue.


Does the same ID get used in iCloud ?

If so can you login in iCloud in System Preferences ?

IN Internet Accounts it should also list the AIM (As Screen Name) option.

Is this Enabled ?





User uploaded file

9:12 p.m. Tuesday; July 14, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Messages will not allow me to log in.

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