HT203977: How to back up your iPhone, iPad, and iPod touch

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shannonser13

Q: phone screen is locked and screen is broke help on backing it ip

Screen on phone is broken not able to see anything phone has a password protection on it and unable to unlock. We need to back up contents so that pictures are not lost. Phone has not been backed up to computer nor to icloud please help.

iPhone 5c, iOS 8.4, screen broke

Posted on Jul 12, 2015 3:56 PM

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Q: phone screen is locked and screen is broke help on backing it ip

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  • by KiltedTim,

    KiltedTim KiltedTim Jul 12, 2015 4:49 PM in response to shannonser13
    Level 9 (55,790 points)
    Mac OS X
    Jul 12, 2015 4:49 PM in response to shannonser13

    It's too late for that. You'll have to see if Apple can replace the display. It may be possible to do so without data loss, but there is no guarantee.

     

    You really need to back up before something goes wrong.

  • by shannonser13,

    shannonser13 shannonser13 Jul 13, 2015 4:53 AM in response to KiltedTim
    Level 1 (0 points)
    Jul 13, 2015 4:53 AM in response to KiltedTim


    Its my daughters phone didn't realize that it wasn't set up to auto back up. Thanks for the info.

  • by Briansyddall,

    Briansyddall Briansyddall Jul 13, 2015 5:28 AM in response to shannonser13
    Level 6 (8,753 points)
    Apple Watch
    Jul 13, 2015 5:28 AM in response to shannonser13

    Hi

    When iphone is put on charge it should have automatically  backed up to iCloud over your wifi

    This has been like this since ios 7.

    Make an Appointment at Apple store for repair / replacement of

    You will need to pay damage is not covered unless you

    Have Apple Care.

    Just use same Apple ID / Password .

    You may get your apps /data back ?

    Cheers

    Brian