Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

A pop up for downloading adobe flash update appeared, started to download and it asked for $9.95 to finish download. We did not finish download. Then a blue screen appeared in Safari window asking us to call a number because our system was attacked

A pop up for downloading adobe flash update appeared. Started download and quit when it requested a payment of $9.95. Then the Safari page turned blue with a security warning and a voice came over the speaker telling me to call a phone number. When you call they want to take control of your computer to fix the problem. This sounds like a scam so I hung up. Wondering if it is possible that my security is compromised by starting to download this so called update.

iMac, iOS 8.3

Posted on Jul 12, 2015 7:54 PM

Reply
Question marked as Best reply

Posted on Jul 12, 2015 8:08 PM

Yes, never download from a popup like that again. You may have to reset all your passwords on your computer to something different, but only after you have made sure that your computer no longer has this hack attack on it. Your best bet is to reboot the Mac straight from the power button. Do not shut down.


iOS doesn't run on Macs. To help you further, you'll need to tell us what Mac OS X version you are running. That will tell us what step to take next. And how old is the Mac in question?

2 replies
Question marked as Best reply

Jul 12, 2015 8:08 PM in response to davefromdurango

Yes, never download from a popup like that again. You may have to reset all your passwords on your computer to something different, but only after you have made sure that your computer no longer has this hack attack on it. Your best bet is to reboot the Mac straight from the power button. Do not shut down.


iOS doesn't run on Macs. To help you further, you'll need to tell us what Mac OS X version you are running. That will tell us what step to take next. And how old is the Mac in question?

A pop up for downloading adobe flash update appeared, started to download and it asked for $9.95 to finish download. We did not finish download. Then a blue screen appeared in Safari window asking us to call a number because our system was attacked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.