-
All replies
-
Helpful answers
-
Jul 13, 2015 4:24 AM in response to Teeryby Tom Wolsky,WWhat version of Compressor do you have? I think you need Compressor 4.2.
-
Jul 13, 2015 4:31 AM in response to Teeryby Russ H,Sign in to the App Store and click the Updates tab. The update is free, See whether you have the update pending. If not, click on the Purchases tab take a look at the list of what you've purchased.
Russ
-
Jul 13, 2015 8:01 PM in response to Tom Wolskyby Teery,Thank you very much for the answer. I have compressor 4.2 right now.
Thank you though.
Teery
-
Jul 13, 2015 8:19 PM in response to Russ Hby Teery,To Russ,
No update for both FCP X 10.2.1 trial version and compressor 4.2 though. At purchase tab, it only has compressor 4.2 not FCP X. I downloaded FCP X trial version from apple.com not from app store though. Maybe it is because it is a FCP X trial version. Am I right?
Thank you very much indeed Russ.
Teery
-
Jul 14, 2015 4:54 AM in response to Teeryby Russ H,Teery, What country are you downloading the trial from?
Russ
-
Jul 14, 2015 10:45 PM in response to Russ Hby Teery,To Russ,
Either apple.com ( U.S.) or apple.com (Thailand). I just found out by asking apple people( authorised by apple) in Thailand that I might have a problem with OSX. They recommend me to format and reinstall OS X.
Thank you very much for your help and attention. I appreciate it.
Teery
-
Jul 15, 2015 5:50 AM in response to Teeryby Russ H,OK. Probably unnecessary to say, but make sure your system is completely backed up to another drive before you reinstall the OS.
Russ
-
Jul 15, 2015 10:36 PM in response to Russ Hby Teery,Thank you very much indeed for your concern.
Teery