Q: my itunes is crashing

Question

r454

Level 1 (0 points)

Q: my itunes is crashing

I went to open my itunes and it said "iTunes has stopped working." I have followed the guides to uninstall and reinstall itunes and it still persists. Here is the output from the Problem Details. How do I resolve this issue.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.2.27

Application Timestamp: 55236b62

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.6

Fault Module Timestamp: 54ddd41b

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 663e

Additional Information 2: 663eab6b982cd5f387fa74616718aec0

Additional Information 3: ceca

Additional Information 4: ceca055412cf58e497e048eb428630cf

Posted on Jul 13, 2015 8:55 AM

I have this question too

Solved

turingtest2

Level 10 (87,636 points)

Apple TV

A:

If you have a 64-bit system try tearing it all out again and then install iTunes for Windows (64-bit - for older video cards).

tt2

Posted on Jul 16, 2015 9:09 AM

Q: my itunes is crashing

All replies

Helpful answers

by mario49,

mario49 Jul 15, 2015 7:33 AM in response to r454
Community Specialists

Jul 15, 2015 7:33 AM in response to r454

Hey r454,

Thanks for the question. If I understand correctly, when you are using iTunes on Windows it will unexpectedly stop working. It looks like you have already done some troubleshooting. I would recommend that you read this article, there are steps available that you did not mention having tried.

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Thanks for using Apple Support Communities.
Have a good one
Reply options

Link to this post

by turingtest2,

turingtest2 Jul 15, 2015 11:54 AM in response to r454
Level 10 (87,636 points)

Apple TV

Jul 15, 2015 11:54 AM in response to r454

Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in
C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

tt2
Reply options

Link to this post

by r454,

r454 Jul 16, 2015 8:51 AM in response to r454
Level 1 (0 points)

Jul 16, 2015 8:51 AM in response to r454

To clarify, one day I walked in and turned on iTunes and this error occured. I could no longer access my iTunes from that moment on. I have tried the steps in the second box to remove everything and rebuilding itunes and I am still receiving the same problem. I deleted the problem .dll file and then reinstalled itunes with no luck still. Any other ideas?
Reply options

Link to this post

by r454,

r454 Jul 17, 2015 8:07 AM in response to r454
Level 1 (0 points)

Jul 17, 2015 8:07 AM in response to r454

The problem has been resolved. I followed "The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach" and the installed iTunes 12.1.2.27 for Windows (64-bit - for older video cards).

Thank you!
Reply options

Link to this post

by turingtest2,

turingtest2 Jul 17, 2015 8:22 AM in response to r454
Level 10 (87,636 points)

Apple TV

Jul 17, 2015 8:22 AM in response to r454

You're welcome.

tt2
Reply options

Link to this post

Accepted Answer · Jul 16, 2015 9:09 AM

turingtest2

Level 10 (87,636 points)

Apple TV

Jul 16, 2015 9:09 AM in response to r454

If you have a 64-bit system try tearing it all out again and then install iTunes for Windows (64-bit - for older video cards).

tt2

Q: my itunes is crashing

All replies Helpful answers

by mario49,

by turingtest2,

by r454,

by turingtest2,Solvedanswer

by r454,

by turingtest2,

All replies

Helpful answers