Tattyfee
Level 1 (0 points)

Q: Mail won't launch

Hi,

 

I am new to the forum and I am not technically minded so thanks for your help in advance.

 

My mail has recently stopped launching. After a google search I have noticed that the upgrade to Yosemite has caused this to happen for several other people so it may well be related to that as it stopped working shortly after I upgraded.

 

Based on the advice from various google searches I have tried:

removing the folder com.apple.mail container to my desktop which didn't change anything.

I also tried repairing disk permissions from disk utility which also made no difference.

 

Any advice/help is greatly appreciated.

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jul 13, 2015 5:18 AM

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Tattyfee

Q: Mail won't launch

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 13, 2015 11:24 AM in response to Tattyfee
    Level 10 (208,000 points)
    Applications
    Jul 13, 2015 11:24 AM in response to Tattyfee

    What exactly happens when you try to launch Mail?

  • by natgro,

    natgro natgro Jul 15, 2015 8:36 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 15, 2015 8:36 PM in response to Linc Davis

    I am having this same problem since 10.10.4 upgrade. Mail appears to launch OK, but no messages appear. Eventually I get spinning rainbow wheel forever. Force quit shows "Mail (not responding)". Once I got some old message subjects to appear, but no body of message along with them, and no recent messages.

  • by Daniel Willmann,

    Daniel Willmann Daniel Willmann Jul 16, 2015 4:11 AM in response to natgro
    Level 1 (0 points)
    Jul 16, 2015 4:11 AM in response to natgro

    Is Gmail involved?

  • by rrstd,

    rrstd rrstd Jul 16, 2015 6:33 AM in response to Tattyfee
    Level 1 (0 points)
    Jul 16, 2015 6:33 AM in response to Tattyfee

    I have been having this problem as well.  Have multiple email accouns setup in mail, which include accounts through gmail, yahoo, charter.net and and a microsoft exchange account.  I'm not sure if one or more of these accounts are at the root of the problem.

     

    After performing a force quit, the mailboxes usually populate but do not consistantly receive incoming emails or send outgoing emails.  To receive and send, I usually have to quit the application and relaunch.

     

    Spent about 1 1 /2 hours on the phone with apple support a few days ago.  They tried changing port numbers on accounts and rebuilding the mailboxes, but were not successful in solving the problem.

     

    In serching this and other forums, this appears to be a fairly common problem.

     

    Hardware:  12" Retna Macbook & older 13" Macbook Pro (not experiencing any issues with iPad or iPhone)

    OS:  10.10.4

  • by Carbonclear,

    Carbonclear Carbonclear Jul 16, 2015 8:30 AM in response to rrstd
    Level 1 (0 points)
    Jul 16, 2015 8:30 AM in response to rrstd

    Sadly to say, I've encountered the same problem as well.

     

    At this time I think Apple support is chasing its own tail to figure out what the problem is. As others have mentioned the problem is definitive a Yosemite issue, since my mobile devices work fine without any of the above issues.

     

    If anyone please can post a solution to the problem that would be a great help!

  • by Eric Root,

    Eric Root Eric Root Jul 16, 2015 11:51 AM in response to Tattyfee
    Level 9 (72,532 points)
    iTunes
    Jul 16, 2015 11:51 AM in response to Tattyfee

    Airdrop - Using


    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite