Q: Company Devices - Tied to Former User's Apple ID
Hello,
We have various Apple products we use within our company. One device, an iPad, was used by a now former employee. When wiping the device, I found that it was tied to his apple ID and could not be removed until he disassociated it from his Apple account. Luckily, he left on good terms and was able to do this for me without any issues.
Say someone doesn't leave on good terms and has his/her apple ID associated with a device that refuses to remove said account. Do we now have a device we can no longer use or is there a way to remove the account without their assistance?
What do others do in this instance?
Thanks in advance for your help.
iPad, iOS 8.4
Posted on Jul 13, 2015 7:55 AM
Hi PvtJoker704,
I manage a fleet of iPads for a large school district and we have had numerous students tie their Apple ID's to devices and enable Activation Lock. Fortunately, Apple now has the Device Enrollment Program (DEP) which we use to supervise our devices and allows us to use our MDM (we use Casper) to remove Activation Lock if a student enables it on their device. Here is one of Apple's articles on using MDM with Activation Lock:
Use Mobile Device Management and Find My iPhone Activation Lock
https://support.apple.com/en-us/HT202804
I recommend that you enroll your company in DEP and use an MDM to manage your iPads. You can do quite a bit of management OTA with an MDM which will save you time in the long run, especially if you have a large number of iPads.
Hope this answers your question!
~Joe
Posted on Jul 14, 2015 3:13 PM