Q: Itunes 12.2.0.145 crashes when I try to access the app and books tab
When I try to access the app tab or the Books tab, iTunes crashes. This happens with a connected device or without one connected. If I access the apps on a connected device, it also crashes.
Possible pertinent information:
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 232036U
iTunes 12.2.0.145
QuickTime not available
FairPlay 2.8.28
Apple Application Support 3.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.2.1.3
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000001132208C
Current user is not an administrator.
The current local date and time is 2015-07-13 08:51:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
No external plug-ins installed.
Genius ID: 51afb894d03bddbb60b7ddc5abc5fdc1
Adapter Name: {861B7B5F-0987-4571-94E4-A856738F1BA9}
Description: Intel(R) Centrino(R) Advanced-N 6205
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-07-13 08:50:09.
iPodService 12.2.0.145 (x64) is currently running.
iTunesHelper 12.2.0.145 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
MHR-iPad, iPad 2 running firmware version 8.1.3
Serial Number: DKVG10NADFHY
iPod (5th generation) running firmware version 1.3
Serial Number: 8K624JT5SZ9
iPhone 5s (GSM) running firmware version 8.1.3
Serial Number: C38MH89GFF9R
iPhone 5s, iOS 8.1.3
Posted on Jul 13, 2015 8:56 AM
