shows 'fully charged' plug icon in corner but the green battery indicator is not full

Question

shows 'fully charged' plug icon in corner but the green battery indicator is not full

I have an iPod touch 4th gen, it works great however I have been having charging issues

whenever I charge, sometimes the 'fully charged' plug icon will appear in the top right corner, however the big green battery indicator on the lock screen would only appear to be two-thirds full.

when I do unplug, the battery always appear to be at 80-85% rather than 100% full. Why is this?

Also, sometimes when I charge ipod using the plug (or everytime when i connect it to my laptop)- it will say 'charging is not supported with this accessory' on the screen

this is what it looks like when I charge using my plug and cable:

iPod touch (4th generation), iOS 6.1.6

Posted on Jul 13, 2015 9:33 AM

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Answer 1

Top-ranking reply

lllaass

Level 10

210,513 points

Jul 13, 2015 9:39 AM in response to ineedipodtouchhelp89

This

when I charge ipod using the plug (or everytime when i connect it to my laptop)- it will say 'charging is not supported with this accessory' on the screen

typically means a problem with the cable or the dock connector in the iPod.

Try:

- A new cable

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

For the indicator problem:

- Try letter the battery drainu ntil the iPod turns off

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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