iTunes Producer can't access my keychain password

When I try to open iTunes Producer, I get an error stating, "We are unable to retrieve your password from the security keychain." I recently deleted the folder in my keychain library while trying to fix another keychain problem that I was having. The previous problem was that a large number of programs (calendar, chrome, etc.) had problems with the keychain. I fixed that problem by resetting my iCloud and computer keychains.


I am currently running OS X Yosemite on my iMac and have not had any problems prior to these two keychain problems. I haven't downloaded anything that was even remotely dangerous. I've run keychain first aid and reinstalled the program. I've also deleted the library file again. At this point, I have no idea what to do.

iMac with Retina 5K display, OS X Yosemite (10.10.4)

Posted on Jul 13, 2015 2:43 PM

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4 replies

Sep 25, 2015 12:22 AM in response to Lexsy

Apple US emailed this solution

If you can’t launch the latest version of iTunes Producer due to a "Security Keychain Problem” message, follow these steps to resolve:



1. Quit iTunes Producer.

2. Launch Terminal.app. On your Mac computer, locate Terminal.app by clicking Finder > Applications > Utilities.

3. Type the following in Terminal: defaults remove com.apple.iTunesProducer ITunesUsername

4. Hit Enter on your keyboard.

5. Launch iTunes Producer.


Hope it works for everyone. just copy and paste into terminal

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iTunes Producer can't access my keychain password

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