Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Producer can't access my keychain password

When I try to open iTunes Producer, I get an error stating, "We are unable to retrieve your password from the security keychain." I recently deleted the folder in my keychain library while trying to fix another keychain problem that I was having. The previous problem was that a large number of programs (calendar, chrome, etc.) had problems with the keychain. I fixed that problem by resetting my iCloud and computer keychains.


I am currently running OS X Yosemite on my iMac and have not had any problems prior to these two keychain problems. I haven't downloaded anything that was even remotely dangerous. I've run keychain first aid and reinstalled the program. I've also deleted the library file again. At this point, I have no idea what to do.

iMac with Retina 5K display, OS X Yosemite (10.10.4)

Posted on Jul 13, 2015 2:43 PM

Reply
Question marked as Best reply

Posted on Sep 25, 2015 12:22 AM

Apple US emailed this solution

If you can’t launch the latest version of iTunes Producer due to a "Security Keychain Problem” message, follow these steps to resolve:



1. Quit iTunes Producer.

2. Launch Terminal.app. On your Mac computer, locate Terminal.app by clicking Finder > Applications > Utilities.

3. Type the following in Terminal: defaults remove com.apple.iTunesProducer ITunesUsername

4. Hit Enter on your keyboard.

5. Launch iTunes Producer.


Hope it works for everyone. just copy and paste into terminal

4 replies
Question marked as Best reply

Sep 25, 2015 12:22 AM in response to Lexsy

Apple US emailed this solution

If you can’t launch the latest version of iTunes Producer due to a "Security Keychain Problem” message, follow these steps to resolve:



1. Quit iTunes Producer.

2. Launch Terminal.app. On your Mac computer, locate Terminal.app by clicking Finder > Applications > Utilities.

3. Type the following in Terminal: defaults remove com.apple.iTunesProducer ITunesUsername

4. Hit Enter on your keyboard.

5. Launch iTunes Producer.


Hope it works for everyone. just copy and paste into terminal

iTunes Producer can't access my keychain password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.