rainbow spinning wheel after updates

My MacBook Pro was working very well last week. I'm not sure if its a coincidence, but after I installed the last 2 iTunes updates, Safari has gotten extremely slow. It takes a while for text to appear when I type. There's a lag when I try to scroll down a page. And sometimes it takes a few seconds for the 'back' button to take me to the previous page. The spinning rainbow wheel shows up during these lag times.


I haven't updated the OS since I have some games on this computer I still want to be able to play.


The only other thing I can think of is that it got a new logic board back in April. Not sure if that's relevant, since its been working fine until recently.


MacBook Pro early 2013 15" retina display

OS 10.9.5

Processor 2.4 GHz Intel Core i7

Memory 8GB 1600 MHz DDR3

Graphics NVIDIA GeForce GT 650M 1024 MB

Safari Version 7.1.7


July 13 iTunes version 12.2.1

July 5 iTunes version 12.2

June 30 Security Update 2015-005 version 1.0, Safari version 7.1.7, Mac EFI Security Update 2015-001

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Jul 13, 2015 6:04 PM

Reply
12 replies

Jul 13, 2015 7:47 PM in response to arina83

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jul 14, 2015 10:01 AM in response to Linc Davis

Here's a bit from one episode today. I just opened up my laptop, and the spinning ball happened.


7/14/15 12:57:50.118 PM com.apple.SecurityServer[15]: Session 100033 created

7/14/15 12:57:50.124 PM com.apple.SecurityServer[15]: Killing auth hosts

7/14/15 12:57:50.124 PM com.apple.SecurityServer[15]: Session 100029 destroyed

7/14/15 12:57:50.146 PM com.apple.NotesMigratorService[2101]: Joined Aqua audit session

7/14/15 12:57:50.153 PM com.apple.time[156]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

7/14/15 12:57:50.161 PM com.apple.time[156]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

7/14/15 12:57:51.451 PM storeagent[264]: multibyte ASN1 identifiers are not supported.

7/14/15 12:57:52.000 PM kernel[0]: MacAuthEvent en0 Auth result for: 76:44:01:53:8e:5d MAC AUTH succeeded

7/14/15 12:57:52.000 PM kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0

7/14/15 12:57:52.000 PM kernel[0]: AirPort: Link Up on en0

7/14/15 12:57:52.000 PM kernel[0]: en0: BSSID changed to 76:44:01:53:8e:5d

7/14/15 12:57:52.000 PM kernel[0]: AirPort: RSN handshake complete on en0

7/14/15 12:57:53.000 PM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1

7/14/15 12:57:53.000 PM kernel[0]: vm_compressor_fastwake_warmup completed - took 9457 msecs

7/14/15 12:57:54.319 PM configd[18]: network changed: DNS* Proxy

7/14/15 12:57:56.160 PM configd[18]: network changed.

7/14/15 12:57:57.985 PM configd[18]: network changed: DNS*

7/14/15 12:57:57.986 PM UserEventAgent[11]: Captive: [CNInfoNetworkActive:1655] en0: SSID 'NETGEAR36_5GEXT' making interface primary (cache indicates network not captive)

7/14/15 12:57:57.987 PM UserEventAgent[11]: Captive: CNPluginHandler en0: Evaluating

7/14/15 12:57:57.988 PM UserEventAgent[11]: Captive: en0: Not probing 'NETGEAR36_5GEXT' (cache indicates not captive)

7/14/15 12:57:57.989 PM UserEventAgent[11]: Captive: CNPluginHandler en0: Authenticated

7/14/15 12:57:57.992 PM configd[18]: network changed: v4(en0!:192.168.1.112) v6(en0!:2002:c0a8:63c7::cae0:ebff:fe16:bc85) DNS+ Proxy+ SMB

7/14/15 12:57:59.712 PM parentalcontrolsd[2202]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

Jul 14, 2015 12:30 PM in response to arina83

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Jul 14, 2015 5:08 PM in response to arina83

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

Jul 14, 2015 7:01 PM in response to arina83

So, I did a couple more diagnostic tests. I ran disk utility, and it said my hard drive is fine. Then I ran a hardware test, and I got this error message: 4HDD/11/40000000: SATA(0,0). It popped up right as the fan started coming on. The issue I had before was the fan coming on while I was in Safari (when I had the logic board replaced). So I guess its still the logic board or something else. Time to make the great trek to the Apple Store.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

rainbow spinning wheel after updates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.