wa1oui

Q: HP Scan to Network Folder intermittent

I'm running Yosemite 10.10.4 with an HP Officejet Pro X576dw.

 

I can successfully scan to network folder. After a day or two when I attempt a scan, I get the message on the printer: "User name or password is incorrect. Make sure the credentials are correct in the configuration".

 

I reboot the Mac, and the scan works again.

 

This seems to be a problem with the Mac's communication with the printer.

 

Any suggestions?

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.4)

Posted on Jul 14, 2015 6:20 AM

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Q: HP Scan to Network Folder intermittent

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  • by wa1oui,

    wa1oui wa1oui Sep 5, 2015 9:47 AM in response to wa1oui
    Level 1 (5 points)
    Sep 5, 2015 9:47 AM in response to wa1oui

    bump...

     

    Anyone with any ideas?

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2015 10:47 AM in response to wa1oui
    Level 9 (69,961 points)
    iTunes
    Sep 5, 2015 10:47 AM in response to wa1oui

    Network printer or is it attached to the computer?

     

    Keychain Issues - Resolve  see post by Kappy

  • by wa1oui,

    wa1oui wa1oui Sep 5, 2015 10:50 AM in response to Eric Root
    Level 1 (5 points)
    Sep 5, 2015 10:50 AM in response to Eric Root

    Sorry, I should have been more complete. This is a hard-wired ethernet connection to my router.

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2015 10:53 AM in response to wa1oui
    Level 9 (69,961 points)
    iTunes
    Sep 5, 2015 10:53 AM in response to wa1oui

    User File Ownership - Reset   see post by Linc Davis


    You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type:  ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.   

     

    Repair User Permissions

  • by wa1oui,

    wa1oui wa1oui Sep 5, 2015 10:56 AM in response to Eric Root
    Level 1 (5 points)
    Sep 5, 2015 10:56 AM in response to Eric Root

    Good idea... I'll give it a try. However it usually takes hours to a day or so to drop out again... I'll check back in when I have some news. Thanks.

  • by wa1oui,

    wa1oui wa1oui Sep 6, 2015 1:17 PM in response to Eric Root
    Level 1 (5 points)
    Sep 6, 2015 1:17 PM in response to Eric Root

    Nice thought, but no go... tried to scan today and it tells me username or password is incorrect... sigh.

  • by Eric Root,

    Eric Root Eric Root Sep 6, 2015 1:26 PM in response to wa1oui
    Level 9 (69,961 points)
    iTunes
    Sep 6, 2015 1:26 PM in response to wa1oui

    Have you tried using Image Capture in the Applications folder?

  • by wa1oui,

    wa1oui wa1oui Sep 6, 2015 1:30 PM in response to Eric Root
    Level 1 (5 points)
    Sep 6, 2015 1:30 PM in response to Eric Root

    HP has a scan utility which works fine... it's just quicker to go to the printer panel and hit a couple of buttons to make the scan to my desktop... Sadly my warrantee ended a little before I realized I had this problem. They were great when it was under warrantee and Yosemite scan folder didn't work at all... called me at home to make sure things were working properly and finally resolved that issue with a program fix... it was nice while it lasted.

     

    Thanks for your thoughts...

  • by Eric Root,

    Eric Root Eric Root Sep 7, 2015 2:19 PM in response to wa1oui
    Level 9 (69,961 points)
    iTunes
    Sep 7, 2015 2:19 PM in response to wa1oui

    You are welcome.

  • by gbellfromslc,

    gbellfromslc gbellfromslc Sep 8, 2015 3:55 PM in response to wa1oui
    Level 1 (9 points)
    Sep 8, 2015 3:55 PM in response to wa1oui

    Are you bound to a windows AD domain by chance??

  • by wa1oui,

    wa1oui wa1oui Sep 8, 2015 3:58 PM in response to gbellfromslc
    Level 1 (5 points)
    Sep 8, 2015 3:58 PM in response to gbellfromslc

    I'm entirely an OS X system....

  • by wa1oui,

    wa1oui wa1oui Sep 18, 2015 8:23 AM in response to wa1oui
    Level 1 (5 points)
    Sep 18, 2015 8:23 AM in response to wa1oui

    Problem continues. Here is a console log before I rebooted, showing that the printer can't connect to Yosemite, followed by a reboot and the log where it did connect. Does this give anyone anything to help troubleshoot it?

     

    9/18/15 11:07:20.520 AM digest-service[28883]: digest-request: uid=0

    9/18/15 11:07:20.540 AM digest-service[28883]: digest-request: netr probe 0

    9/18/15 11:07:20.540 AM digest-service[28883]: digest-request: init request

    9/18/15 11:07:20.542 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:07:20.844 AM digest-service[28883]: digest-request: uid=0

    9/18/15 11:07:20.845 AM digest-service[28883]: digest-request: init request

    9/18/15 11:07:20.847 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:07:20.856 AM digest-service[28883]: digest-request: uid=0

    9/18/15 11:07:20.856 AM digest-service[28883]: digest-request: init request

    9/18/15 11:07:20.859 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:07:21.778 AM digest-service[28883]: digest-request: uid=0

    9/18/15 11:07:21.780 AM digest-service[28883]: digest-request: od failed with 2 proto=ntlmv2

    9/18/15 11:07:21.780 AM digest-service[28883]: digest-request: user=DHKSMAC\David Kaplan

    9/18/15 11:07:21.793 AM digest-service[28883]: digest-request: kdc failed with -1561745592 proto=ntlmv2

    9/18/15 11:07:21.793 AM digest-service[28883]: digest-request: guest failed with -1561745590 proto=ntlmv2

     

    After Reboot:

    9/18/15 11:14:16.963 AM digest-service[779]: digest-request: uid=0

    9/18/15 11:14:16.972 AM digest-service[779]: digest-request: netr probe 0

    9/18/15 11:14:16.973 AM digest-service[779]: digest-request: init request

    9/18/15 11:14:16.976 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:14:17.295 AM digest-service[779]: digest-request: uid=0

    9/18/15 11:14:17.295 AM digest-service[779]: digest-request: init request

    9/18/15 11:14:17.298 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:14:17.310 AM digest-service[779]: digest-request: uid=0

    9/18/15 11:14:17.311 AM digest-service[779]: digest-request: init request

    9/18/15 11:14:17.314 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

    9/18/15 11:14:18.244 AM digest-service[779]: digest-request: uid=0

    9/18/15 11:14:18.247 AM digest-service[779]: digest-request: od failed with 2 proto=ntlmv2

    9/18/15 11:14:18.247 AM digest-service[779]: digest-request: user=DHKSMAC\David Kaplan

    9/18/15 11:14:18.263 AM digest-service[779]: digest-request kdc: ok user=DHKSMAC\David Kaplan proto=ntlmv2 flags: ENC_128, NEG_NTLM2, NEG_NTLM, NEG_TARGET, NEG_UNICODE

  • by stianv,

    stianv stianv Oct 12, 2015 2:00 PM in response to wa1oui
    Level 1 (0 points)
    Oct 12, 2015 2:00 PM in response to wa1oui

    Hi,

     

    I just bought a "HP Color LaserJet MFP M277dw".

    Even if the models are not the same, I think our problem is related somehow.

     

    You say that you are able to scan to a network folder, but it stops after a while, then you need to re-boot to get it back on track.

     

    In my case, I am unable to scan to the network folder at all; it only creates a 9kb file each attempt and the printer says it something wrong with the access rights on the share.

     

    I have both tried on both El Capitan (my laptop) and on my Mac Mini (a Yosemite).

    Even, on the Mini I re-partitioned the disk, first to ExFat, then to FAT, just to get rid of all file access rights (everyone are allowed to do everything).

    But still, only the 9kB file and the error message on the HP LCD.

     

    I even created a local domain (with the OS X Server) on the Mini, with a "scanner" account, and gave the credentials into the HP configuration.

    The tests on the HP always are "Successful" when I press "Save and Test". But when I go to the printer and try to scan, I get the alert that something went wrong, and the 9kB file...

     

    I have enabled SMB file sharing (I guess HP is Windoze oriented).

    I have even formatted part of the disk to ExFat and FAT just in case.

    I have shared with all kinds of privilege set to read and write (WebDAV, SMB, AFS, Guest), you name it.

     

    So, I really am curious how you get it to scan to a folder on your Mac in the first place? Did you struggle in the first place? What access rights did you need to give? To me, you are victorious when you got to scan to an OS X network share at all...

     

    Just a curiosity: have you enabled encryption on the disk? It should not matter, but this is the detail level I feel I need to check out...

     

    Cheers,

    Stian

  • by wa1oui,

    wa1oui wa1oui Oct 12, 2015 2:14 PM in response to stianv
    Level 1 (5 points)
    Oct 12, 2015 2:14 PM in response to stianv

    Hi Stian,

     

    Originally there was a problem with Yosemite, and HP eventually - after a long time - came out with a fix. (I have an Officejet Pro X576dw, but the problem should be the same for all.) Check out http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/setup-scan-to-netw ork-folder-yosemite/td-p/4624944

    and many other posts on the HP forum.

     

    It seems as if previous OS X use SMB2 for connectivity, and the printers use that. When Yosemite came out with SMB3 it broke things. I don't know what happened in the fix they eventually came out with, but it DID fix it for awhile for me. Then it became intermittent. I would have to reboot, and it would start to work for an hour or a day, and then die.

     

    I've a good workaround (for me) with a USB flash drive in my router that I can setup to receive the scans, and a link to that drive on my desktop. Not as convenient as before, but it works for me. I might add that the link I gave you has *28* pages of complaints about this problem.

     

    No I have no encryption... just shared the desktop in system prefs file sharing, and it DOES work sometimes... I dunno.

     

    David

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