HP Scan to Network Folder intermittent

Question

Level 1

39 points

HP Scan to Network Folder intermittent

I'm running Yosemite 10.10.4 with an HP Officejet Pro X576dw.

I can successfully scan to network folder. After a day or two when I attempt a scan, I get the message on the printer: "User name or password is incorrect. Make sure the credentials are correct in the configuration".

I reboot the Mac, and the scan works again.

This seems to be a problem with the Mac's communication with the printer.

Any suggestions?

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.4)

Posted on Jul 14, 2015 6:20 AM

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Answer 1

wa1oui Author

Level 1

39 points

Oct 12, 2015 2:14 PM in response to stianv

Hi Stian,

Originally there was a problem with Yosemite, and HP eventually - after a long time - came out with a fix. (I have an Officejet Pro X576dw, but the problem should be the same for all.) Check out http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/setup-scan-to-netw ork-folder-yosemite/td-p/4624944

and many other posts on the HP forum.

It seems as if previous OS X use SMB2 for connectivity, and the printers use that. When Yosemite came out with SMB3 it broke things. I don't know what happened in the fix they eventually came out with, but it DID fix it for awhile for me. Then it became intermittent. I would have to reboot, and it would start to work for an hour or a day, and then die.

I've a good workaround (for me) with a USB flash drive in my router that I can setup to receive the scans, and a link to that drive on my desktop. Not as convenient as before, but it works for me. I might add that the link I gave you has *28* pages of complaints about this problem.

No I have no encryption... just shared the desktop in system prefs file sharing, and it DOES work sometimes... I dunno.

David

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Answer 2

Eric Root

Level 10

685,251 points

Sep 5, 2015 10:53 AM in response to wa1oui

User File Ownership - Reset see post by Linc Davis

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.

Repair User Permissions

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Answer 3

wa1oui Author

Level 1

39 points

Sep 6, 2015 1:30 PM in response to Eric Root

HP has a scan utility which works fine... it's just quicker to go to the printer panel and hit a couple of buttons to make the scan to my desktop... Sadly my warrantee ended a little before I realized I had this problem. They were great when it was under warrantee and Yosemite scan folder didn't work at all... called me at home to make sure things were working properly and finally resolved that issue with a program fix... it was nice while it lasted.

Thanks for your thoughts...

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Answer 4

wa1oui Author

Level 1

39 points

Sep 18, 2015 8:23 AM in response to wa1oui

Problem continues. Here is a console log before I rebooted, showing that the printer can't connect to Yosemite, followed by a reboot and the log where it did connect. Does this give anyone anything to help troubleshoot it?

9/18/15 11:07:20.520 AM digest-service[28883]: digest-request: uid=0

9/18/15 11:07:20.540 AM digest-service[28883]: digest-request: netr probe 0

9/18/15 11:07:20.540 AM digest-service[28883]: digest-request: init request

9/18/15 11:07:20.542 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:07:20.844 AM digest-service[28883]: digest-request: uid=0

9/18/15 11:07:20.845 AM digest-service[28883]: digest-request: init request

9/18/15 11:07:20.847 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:07:20.856 AM digest-service[28883]: digest-request: uid=0

9/18/15 11:07:20.856 AM digest-service[28883]: digest-request: init request

9/18/15 11:07:20.859 AM digest-service[28883]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:07:21.778 AM digest-service[28883]: digest-request: uid=0

9/18/15 11:07:21.780 AM digest-service[28883]: digest-request: od failed with 2 proto=ntlmv2

9/18/15 11:07:21.780 AM digest-service[28883]: digest-request: user=DHKSMAC\David Kaplan

9/18/15 11:07:21.793 AM digest-service[28883]: digest-request: kdc failed with -1561745592 proto=ntlmv2

9/18/15 11:07:21.793 AM digest-service[28883]: digest-request: guest failed with -1561745590 proto=ntlmv2

After Reboot:

9/18/15 11:14:16.963 AM digest-service[779]: digest-request: uid=0

9/18/15 11:14:16.972 AM digest-service[779]: digest-request: netr probe 0

9/18/15 11:14:16.973 AM digest-service[779]: digest-request: init request

9/18/15 11:14:16.976 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:14:17.295 AM digest-service[779]: digest-request: uid=0

9/18/15 11:14:17.295 AM digest-service[779]: digest-request: init request

9/18/15 11:14:17.298 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:14:17.310 AM digest-service[779]: digest-request: uid=0

9/18/15 11:14:17.311 AM digest-service[779]: digest-request: init request

9/18/15 11:14:17.314 AM digest-service[779]: digest-request: init return domain: DHKSMAC server: DHKSMAC indomain was: <NULL>

9/18/15 11:14:18.244 AM digest-service[779]: digest-request: uid=0

9/18/15 11:14:18.247 AM digest-service[779]: digest-request: od failed with 2 proto=ntlmv2

9/18/15 11:14:18.247 AM digest-service[779]: digest-request: user=DHKSMAC\David Kaplan

9/18/15 11:14:18.263 AM digest-service[779]: digest-request kdc: ok user=DHKSMAC\David Kaplan proto=ntlmv2 flags: ENC_128, NEG_NTLM2, NEG_NTLM, NEG_TARGET, NEG_UNICODE

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Answer 5

stianv

Level 1

8 points

Oct 12, 2015 2:00 PM in response to wa1oui

Hi,

I just bought a "HP Color LaserJet MFP M277dw".

Even if the models are not the same, I think our problem is related somehow.

You say that you are able to scan to a network folder, but it stops after a while, then you need to re-boot to get it back on track.

In my case, I am unable to scan to the network folder at all; it only creates a 9kb file each attempt and the printer says it something wrong with the access rights on the share.

I have both tried on both El Capitan (my laptop) and on my Mac Mini (a Yosemite).

Even, on the Mini I re-partitioned the disk, first to ExFat, then to FAT, just to get rid of all file access rights (everyone are allowed to do everything).

But still, only the 9kB file and the error message on the HP LCD.

I even created a local domain (with the OS X Server) on the Mini, with a "scanner" account, and gave the credentials into the HP configuration.

The tests on the HP always are "Successful" when I press "Save and Test". But when I go to the printer and try to scan, I get the alert that something went wrong, and the 9kB file...

I have enabled SMB file sharing (I guess HP is Windoze oriented).

I have even formatted part of the disk to ExFat and FAT just in case.

I have shared with all kinds of privilege set to read and write (WebDAV, SMB, AFS, Guest), you name it.

So, I really am curious how you get it to scan to a folder on your Mac in the first place? Did you struggle in the first place? What access rights did you need to give? To me, you are victorious when you got to scan to an OS X network share at all...

Just a curiosity: have you enabled encryption on the disk? It should not matter, but this is the detail level I feel I need to check out...

Cheers,

Stian

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Answer 6

tramax73

Level 1

4 points

May 29, 2016 11:49 AM in response to stianv

Have read a lot about this smbx issue. And was about to install and share an USB disk on my router but something has happened (might be).

Called HP support, and they told me they could scan to folder using El Capitan. They did that from an OSX 10.11 Machine. But not from Server.app. I thought about something dealing with the sever app itself as I could do the same using a second machine where I have my test osx server but .... so is not 😝

I have ....

A) Mac mini end 2014 (traditional HDD) with El Capitan "out of the box" as main osx server

B) An older Macbook air (SSD drive) with El Capitan too as test osx server

Server.app 5.1 and latest OSX on both.

Configuration dealing with smb is almost the same, I've modified nothing dealing with smbd / nmbd / plists ...

What happens ...

If I setup my HP MFP (T830, the printer doesn't support smb3) to scan to the Mac mini, the configuration / test process fails and my osx console reports errors which indicate an NTLM2 authentication attempt had been performed ...

If I do the same configuring the MFP to write to the shared folder placed on the macbook ... it works (!!!) . At the console I see a session negotiation involving a "normal" NTLM authentication ....

Why ??? No idea ...

1. I've to understand the reasons behind this ...

2. If I find the reason (had no plist modification, smbUp or other ....), the idea would be to use a dedicated user and dedicated share (where security is not an issue) that uses NTLM (ntlmv1) to access the scan folder.

The only apparent difference between these machine is that, at Mac mini site, I once configured and enabled Open Directory (which is now turned off).

If I can rise smb loglevel verbosity, might be I find something.

Will investigate and place any possible interesting thing I discover here.

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