wa1oui
Level 1 (5 points)

Q: HP Scan to Network Folder intermittent

I'm running Yosemite 10.10.4 with an HP Officejet Pro X576dw.

 

I can successfully scan to network folder. After a day or two when I attempt a scan, I get the message on the printer: "User name or password is incorrect. Make sure the credentials are correct in the configuration".

 

I reboot the Mac, and the scan works again.

 

This seems to be a problem with the Mac's communication with the printer.

 

Any suggestions?

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.4)

Posted on Jul 14, 2015 6:20 AM

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wa1oui

Q: HP Scan to Network Folder intermittent

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  • by stianv,

    stianv stianv Nov 10, 2015 10:59 PM in response to wa1oui
    Level 1 (0 points)
    Nov 10, 2015 10:59 PM in response to wa1oui

    Thank you.

    I ended up with installing a 3rd party SMB server (smb2) which the printer is compatible with.

  • by mrsheps,

    mrsheps mrsheps Mar 11, 2016 11:09 AM in response to stianv
    Level 1 (9 points)
    Mac OS X
    Mar 11, 2016 11:09 AM in response to stianv

    Did you mange to fix this? I just bought the same printer and cant get it to connect to the network scan folder.

  • by tramax73,

    tramax73 tramax73 May 29, 2016 11:49 AM in response to stianv
    Level 1 (8 points)
    Mac OS X
    May 29, 2016 11:49 AM in response to stianv

    Have read a lot about this smbx issue. And was about to install and share an USB disk on my router but something has happened (might be).

    Called HP support, and they told me they could scan to folder using El Capitan. They did that from an OSX 10.11 Machine. But not from Server.app. I thought about something dealing with the sever app itself as I could do the same using a second machine where I have my test osx server but .... so is not

     

    I have ....

    A) Mac mini end 2014 (traditional HDD) with El Capitan "out of the box" as main osx server

    B) An older Macbook air (SSD drive) with El Capitan too as test osx server

    Server.app 5.1 and latest OSX on both.

     

    Configuration dealing with smb is almost the same, I've modified nothing dealing with smbd / nmbd / plists ...

     

    What happens ...

     

    If I setup my HP MFP (T830, the printer doesn't support smb3) to scan to the Mac mini, the configuration / test process fails and my osx console reports errors which indicate an NTLM2 authentication attempt had been performed ...

    If I do the same configuring the MFP to write to the shared folder placed on the macbook ... it works (!!!) . At the console I see a session negotiation involving a "normal" NTLM authentication ....

     

    Why ??? No idea ...

     

    1. I've to understand the reasons behind this ...

    2. If I find the reason (had no plist modification, smbUp or other ....), the idea would be to use a dedicated user and dedicated share (where security is not an issue) that uses NTLM (ntlmv1) to access the scan folder.

     

    The only apparent difference between these machine is that, at Mac mini site, I once configured and enabled Open Directory (which is now turned off).

     

    If I can rise smb loglevel verbosity, might be I find something.

     

    Will investigate and place any possible interesting thing I discover here.

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