Apple Music will not play My Music when wifi is off or airplane mode is on

To listen to any tracks when you do not have an internet connection you will need to download a local copy first (while still connected to the internet). No internet connection, no way to get to the music servers. And no, no way for you or Apple to change that. And it is certainly not a bug. Laws of physics and all that.

There is no way to mass download your library to the device. Nor much of a chance of that being added as a feature.

To remove everything that is downloaded to the device: Settings app > General > Usage > Manage Storage [under Storage] Music App > Edit [upper right] > Tap ➖ beside All songs > Delete.

I think was Eddy is describing that music synced to his phone prior to iOS 8.4 remained available offline after installing 8.4 and enabling Apple Music. But once he made one (presumably new) song 'available offline' the rest of library got jealous and demanded by to be manually made available offline as well.

eddiefromcaledon wrote:

Hi Kilgore,

The bug with the new iOS 8.4 is that all of My Music on my device is disabled when in Airplane Mode.

No, it isn't. I'm listening to music on an iPhone with Airplane mode turned on as I write this.

Try a forced restart: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the restart.

Well, I have reset my iPhone as you suggested above and still my downloaded music - music I own and that I have previously synced from iTunes to my iPhone so I can listen offline - will not appear at all (under either Library or Playlists) whenever I place my iPhone 6 into Flight mode. This seems to be either a bug, or a severe and unnecessary restriction imposed by Apple Music, and I am now really regretting having decided to add it. I guess that I will have to try Spotify Premium instead if I want downloaded content available offline (my reason for subscribing to Music).

Unless you download it (make it available offline) prior to putting the device in Airplane mode or otherwise disconnecting from the internet, no, it will not appear.

That's a real pain, but it can be done, albeit slowly! Do you happen to know:

1) will this use double the storage for those albums? I'm already short of that on my 16GB iPhone 6.

2) why?

FaulknerP wrote:

1) will this use double the storage for those albums? I'm already short of that on my 16GB iPhone 6.

No, it shouldn't. It doesn't show up in airplane mode because it isn't actually on the device.

2) why?

Because when you enter Airplane mode, you are no longer connected to the internet. You can't see anything that isn't actually on the device. See above.

I appreciate all your help and advice, but I'm afraid that this is simply not true. You see, before I added Apple Music, I was able to listen to all my albums, even when offline (I do understand about Airplane mode). Unless, of course, you are saying that by choosing to use Apple Music my content has been removed / wiped from my device by Apple. I would NOT be happy about this as I am only signed up to Apple Music for a trial period. Also, I did not notice any increase at all in the amount of available space on my iPhone, which would surely have been the case had my downloaded music indeed been wiped. From my perspective it appears that a "feature" of Apple Music is to accidentally (or deliberately?) hide all previously purchased & downloaded music whenever the device is not connected to the internet, unless a duplicate copy is downloaded from Apple Music whilst online. If this really is the case then this is not really a "feature", it is a bug - sorry!

You're not alone ! Apple Music did wipe out all my local music on my iPhone when I activated iCloud Music and all.

When that happened with iTunes Match, you had to deactivated every option related to music in the cloud, then synchronize your iPhone with your iTunes library and then you could safely reactivate iTunes Match. I would guess it'd work with Apple Music as well. Will go try it now.

I've experienced this exact same problem recently on an overseas vacation:

My entire music library on my iPhone 6 was erased and with no Internet access (flight mode or other), I was unable to play A SINGLE SONG from my phone and obviously not from Apple Music.

This is DEFINITELY A BUG because it bugs the **** outta me!

Rrespectfully I have to say you are wrong. Music I synced via iTunes that was obtained via ripping my own CDs and which i could play just fine in airplane mode will no longer play and the app itself will not open. I have no music that I did not add via iTunes nor do I have any music I ever purchased via that route. My music is all MP3 that I ripped as long as ten years ago (classical doesn't change all that much ). I cannot access it at all. No music match no icloud music, no downloadEd Apple Music. I only use Apple Music to stream ala Pandora over cellular in a vehicle. Restarting phone makes no difference. The app flat out won't work even if you try to play music from a synced library. May as well use my old iPod touch again for my owned music and use iPhone for phone calls.

Not sure what to tell you. You can try restoring the device. but I can tell you it works fine for me and everyone I know using iOS 9.

Perhaps you could post a screen shot

A screen shot of a totally blank white screen may be hard to duplicate because it means having Apple Music running, streaming with a cellular connection and then driving 20 miles until I hit an area with no coverage. Not about to do that.

With that said, I have been able to confirm that to use the music app in a area without a cellular connection one must go to settings and turn off Apple Music.

Then one can listen to content synced from iTunes. In my particular case I have no purchased music in my iTunes library. I only have music ripped from CDs.

The airplane mode is not the same as traveling into a dead zone because when one enables airplane mode the device turns off the radios and still functions normally. When one is on an interstate freeway and traveling 70 mph and enters an area of no coverage the device no longer can make a connection to Apple Music to verify one's account and the app just stops working completely. And those are not the ideal circumstances to be trying to exit an app, fiddle with settings etc. and when one returns to an area of coverage the app is not aware of this and does not resume normal function.

I have turned off Apple Music on this ipad and then enabled airplane mode. I have no Apple Music downloads on this device, only a half dozen or so lossless cd rips. They all play just fine. If I turn Apple Music back on, nothing plays until I reconnect to Internet.

On my phone it has some strange behavior. When I leave home, the phone is still connected to wifi until I drive about a quarter mile. When it gets to the point where it switches by itself to cellular connection the streaming stops. It resumes when the app has detected a connection. This is not the same behavior as streaming with an abrupt signal loss. That causes the app to freeze.

Not doubting the issues people are having, but I tend to agree with Kilgore-Trout. I have 215 tracks that I downloaded to my iPhone 6 (through iCloud Music Library) and if I turn my iPhone onto Airplane Mode, I can still play them all. No cellular, no Wifi, no Internet service. I do get a message when I try to play Radio or anything not downloaded that I need cellular/internet to play that.

Also, I just played with my wife's iPad Mini (also running iOS 9.0.2) because that device has Apple Music turned ON but iCloud Music Library turned OFF and the 50 songs on there were synced directly from iTunes. I put the iPad into Airplane Mode and VIOLA I had no problems playing any of the 50 songs that are there.

So as long as you have iCloud Music Library turned OFF (which I would assume you do as otherwise you cannot sync music from iTunes to your iPhone), you should be able to play songs that you synced regardless of whether Apple Music is turned ON or OFF or you have a cellular/internet connection. If that is not the case, and a reset (holding power and the home button until the Apple Logo appears) does not solve the problem, I suggest you either (1) do a full restore - preferably not from a backup which might just duplicate the issue or (2) call Apple support.