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iChat 5.0.3 won't accept audio or viedo chat

I have been using iChat to text, audio and video my main office for over 2 years. All of a sudden, it will text, but I can't send or accept invites to audio or video. Using 10.6.8, all up to date but there are NO current threads on this problem. It sends (or I receive) the invite, but it just spins the wheel of death, although not the rainbow wheel of death.


Please help!

Posted on Jul 14, 2015 7:34 AM

Reply
17 replies

Jul 14, 2015 12:08 PM in response to DebHHHHH

Hi,


That also sounds unusual in that it does not appear to give you an error message.


Can you open the Connection Doctor in the Video Menu ?
In the capabilities what does it say ?

If set to Statistics before you attempt a call does it list anything when trying to connect ?

Any chance anything is in the Error Log (it will only be ones from the current session (from the start of iChat "today")).


Any changes to your Router or Modem ?


OS X 10.6.8 and therefore iChat 5.0.3 have not changed in such a long time it has to be some other factor.


In iChat > Preferences > Video section what is the Bandwidth Limit set to ?
200kbps is good enough for 1-1 chats. 500gbps will allow you to 4 way Video chat.


If your or your Buddies internet speed has changed and the setting is still NONE at both ends there is a chance of issues if the speed difference is too great.

Try 500kbps at both ends.



User uploaded file

8:08 p.m. Tuesday; July 14, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 14, 2015 12:28 PM in response to Ralph-Johns-UK

I had read up on this issue and tried all those things already.


1) Connection Doctor has everything under Capabilities green checked on both sending and receiving iMacs (in two separate offices)

2) Statistics says No Conference Running before and while I am trying

3) Error Log is always empty

4) No changes to routers or modems anywhere, and no speed changes

5) No limit set for Bandwidth on either end. I changed mine to 500 and so did she and it did not help.


Additional notes:

1) Under Connection Dr, router type it says Unknown. However, I have had the same router for 2.5 years now and hers has been the same for much longer

2) She says that on her end, she now does not always have the ability to request an audio or video chat option it seems to come and go. Regardless, the same thing happens to either of us when we initiate audio or video chat. Request comes, once accepted it says "Connecting...." and the wheel just spins.

3) Port set to 5190 and not requiring SSL on either end. No settings have been changed - she doesn't know how, and I haven't.

4) If we let the wheel spin long enough, we get the Apple communication error message below for an audio chat request (but Connection Dr still says no error log):


Date/Time: 2015-07-14 14:26:38 -0500
OS Version: 10.6.8 (Build 10K549)

Report Version: 4


iChat Connection Log:

2015-07-14 14:23:22 -0500: AVChat started with ID 1550235929.

2015-07-14 14:23:22 -0500: 0x11abb8a20: State change from AVChatNoState to AVChatStateWaiting.

2015-07-14 14:23:22 -0500: debhorst2: State change from AVChatNoState to AVChatStateInvited.

2015-07-14 14:23:26 -0500: 0x11abb8a20: State change from AVChatStateWaiting to AVChatStateConnecting.

2015-07-14 14:23:26 -0500: debhorst2: State change from AVChatStateInvited to AVChatStateConnecting.

2015-07-14 14:26:32 -0500: 0x11abb8a20: State change from AVChatStateConnecting to AVChatStateEnded.

2015-07-14 14:26:32 -0500: 0x11abb8a20: Error -8 (Did not receive a response from 0x11abb8a20.)

2015-07-14 14:26:32 -0500: debhorst2: State change from AVChatStateConnecting to AVChatStateEnded.

2015-07-14 14:26:32 -0500: debhorst2: Error -8 (Did not receive a response from 0x11abb8a20.)


Video Conference Error Report:

26.496941 @/SourceCache/VideoConference/VideoConference-422.50/SIP/SIP.c:2917 type=4 (900A002D/0)

[SIPConnectIPPort failed]

[]



Video Conference Support Report:

6.853141 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)

[Connection Data for call id: 1 returns 1

]

[]

19.995015 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)

[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1

]

[]

19.997115 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2266 type=2 (00000000/0)

[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]

[]

25.996747 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)

[INVITE sip:user@rip:16402 SIP/2.0

Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32

Max-Forwards: 70

To: "u0" <sip:user@rip:16402>

From: "0" <sip:user@lip:16402>;tag=356272650

Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip

CSeq: 1 INVITE

Contact: <sip:user@lip:16402>;isfocus

User-Agent: Viceroy 1.4

Content-Type: application/sdp

Content-Length: 351


v=0

o=debh 0 0 IN IP4 lip

s=0

c=IN IP4 lip

b=AS:2147483647

t=0 0

a=hwi:1056:2:3060

a=iChatEncryption:NO

a=bandwidthDetection:YES

m=audio 16402 RTP/AVP 110 12 124 3 0

a=rtcp:16402

a=rtpmap:110 X-AAC_LD/22050

a=rtpmap:3 GSM/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:124 iLBC/8000

a=fmtp:124 mode=30

a=rtpID:539355232

]

[]

26.496868 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)

[INVITE sip:user@rip:16402 SIP/2.0

Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32

Max-Forwards: 70

To: "u0" <sip:user@rip:16402>

From: "0" <sip:user@lip:16402>;tag=356272650

Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip

CSeq: 1 INVITE

Contact: <sip:user@lip:16402>;isfocus

User-Agent: Viceroy 1.4

Content-Type: application/sdp

Content-Length: 351


v=0

o=debh 0 0 IN IP4 lip

s=0

c=IN IP4 lip

b=AS:2147483647

t=0 0

a=hwi:1056:2:3060

a=iChatEncryption:NO

a=bandwidthDetection:YES

m=audio 16402 RTP/AVP 110 12 124 3 0

a=rtcp:16402

a=rtpmap:110 X-AAC_LD/22050

a=rtpmap:3 GSM/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:124 iLBC/8000

a=fmtp:124 mode=30

a=rtpID:539355232

]

[]

470.269756 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)

[Connection Data for call id: 4 returns 1

]

[]

470.338435 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)

[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1

]

[]



Video Conference User Report:

0.000000 @:0 type=5 (00000000/16402)

[Local SIP port]

[]

0.000047 @:0 type=5 (00000000/16402)

[Local SIP port]

[]

19.995133 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)

[Remote Router]

[BAD TEST]

19.995140 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)

[Remote CommNAT Result: 0x00000001

]

[]

19.997119 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1670 type=5 (00000000/0)

[Router]

[BAD TEST]

19.997124 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)

[CommNAT Result: 0x00000001

]

[]

470.338534 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)

[Remote Router]

[BAD TEST]

470.338540 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)

[Remote CommNAT Result: 0x00000001

]

[]



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0x7fff82f51000 - 0x7fff82f9afff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x7fff82f9b000 - 0x7fff82f9bfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x7fff83178000 - 0x7fff83208fff com.apple.SearchKit 1.3.0 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff83209000 - 0x7fff835a6fff com.apple.QuartzCore 1.6.3 (227.37) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff835ae000 - 0x7fff835bffff libz.1.dylib /usr/lib/libz.1.dylib

0x7fff835c0000 - 0x7fff8363dfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib

0x7fff8363e000 - 0x7fff836a0fff com.apple.datadetectorscore 2.0 (80.7) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x7fff836a1000 - 0x7fff83720fff com.apple.audio.CoreAudio 3.2.6 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff83721000 - 0x7fff83737fff libbsm.0.dylib /usr/lib/libbsm.0.dylib

0x7fff83738000 - 0x7fff8373dfff com.apple.CommonPanels 1.2.4 (91) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x7fff8373e000 - 0x7fff83752fff com.apple.speech.synthesis.framework 3.10.35 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff83753000 - 0x7fff838f5fff com.apple.WebKit 6534.59 (6534.59.10) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff839ac000 - 0x7fff83c35fff com.apple.security 6.1.2 (55002) /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff83c36000 - 0x7fff83c66fff com.apple.shortcut 1.1 /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

0x7fff83c67000 - 0x7fff83ca0fff com.apple.MeshKit 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit

0x7fff83ca1000 - 0x7fff83dc0fff libcrypto.0.9.8.dylib /usr/lib/libcrypto.0.9.8.dylib

0x7fff83dcb000 - 0x7fff83e22fff com.apple.Symbolication 1.1 (67) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x7fff83e23000 - 0x7fff83e5efff com.apple.AE 496.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff83e5f000 - 0x7fff83e60fff libffi.dylib /usr/lib/libffi.dylib

0x7fff848b8000 - 0x7fff849e0fff com.apple.MediaToolbox 0.484.60 (484.60) /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x

0x7fff849e1000 - 0x7fff849e4fff com.apple.securityhi 4.0 (36638) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x7fff849e5000 - 0x7fff849e9fff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

0x7fff849ea000 - 0x7fff849edfff com.apple.help 1.3.2 (41.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff849f1000 - 0x7fff84a76fff com.apple.print.framework.PrintCore 6.3 (312.7) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x7fff84a77000 - 0x7fff84a9afff com.apple.iChat.IMFoundation 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMFoundation.framework/V ersions/A/IMFoundation

0x7fff84ad2000 - 0x7fff84b5ffff com.apple.iLifeMediaBrowser 2.5.5 (468.2.2) /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

0x7fff84b60000 - 0x7fff84c9efff com.apple.CoreData 102.1 (251) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x7fff84c9f000 - 0x7fff84cd2fff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

0x7fff84cd3000 - 0x7fff854ddfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff854de000 - 0x7fff854e8fff com.apple.DisplayServicesFW 2.3.3 (289) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

0x7fff854e9000 - 0x7fff85514fff libxslt.1.dylib /usr/lib/libxslt.1.dylib

0x7fff85515000 - 0x7fff8552cfff com.apple.ImageCapture 6.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x7fff8552d000 - 0x7fff85c29fff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics

0x7fff85c3e000 - 0x7fff85c42fff com.apple.iChat.IMSecurityUtils 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMSecurityUtils.framewor k/Versions/A/IMSecurityUtils

0x7fff85c43000 - 0x7fff85c8bfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x7fff85c9b000 - 0x7fff85e59fff libicucore.A.dylib /usr/lib/libicucore.A.dylib

0x7fff85e5a000 - 0x7fff85ea3fff com.apple.securityinterface 4.0.1 (40418.0.1) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x7fff85ea4000 - 0x7fff85ea4fff com.apple.ApplicationServices 38 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff85ea5000 - 0x7fff85eecfff com.apple.QuickLookFramework 2.3 (327.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x7fff85eed000 - 0x7fff8605efff com.apple.viceroy.framework 422.34 (422.50) /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference

0x7fff8605f000 - 0x7fff860c9fff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x7fff860ca000 - 0x7fff8613cfff com.apple.CoreSymbolication 2.0 (23) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff8613d000 - 0x7fff86193fff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff861a1000 - 0x7fff861c1fff com.apple.DirectoryService.Framework 3.6 (621.16) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x7fff861c2000 - 0x7fff86251fff com.apple.PDFKit 2.5.5 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff86252000 - 0x7fff86273fff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff86274000 - 0x7fff8627ffff com.apple.speech.recognition.framework 3.11.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

0x7fff86280000 - 0x7fff866c7fff com.apple.RawCamera.bundle 3.7.1 (570) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x7fff866ce000 - 0x7fff8670cfff com.apple.DebugSymbols 1.1 (70) /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x7fff8670d000 - 0x7fff86827fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

0x7fff86828000 - 0x7fff8683afff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib

0x7fff8683b000 - 0x7fff86878fff com.apple.LDAPFramework 2.0 (120.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff86879000 - 0x7fff8687efff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x7fff8687f000 - 0x7fff868a1fff libexpat.1.dylib /usr/lib/libexpat.1.dylib

0x7fff868a2000 - 0x7fff868e9fff com.apple.coreui 2 (114) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x7fff86b2d000 - 0x7fff86b52fff com.apple.CoreVideo 1.6.2 (45.6) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x7fff86b53000 - 0x7fff86b62fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff86c5c000 - 0x7fff86c5cfff com.apple.Carbon 150 (152) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff86c5d000 - 0x7fff86e1cfff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO

0x7fff86e1d000 - 0x7fff86e2cfff com.apple.NetFS 3.2.2 /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff86e2d000 - 0x7fff86f12fff com.apple.DesktopServices 1.5.11 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x7fff86f13000 - 0x7fff86f56fff libtidy.A.dylib /usr/lib/libtidy.A.dylib

0x7fff86f57000 - 0x7fff8705bfff com.apple.PubSub 1.0.5 (65.28) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub

0x7fff8705c000 - 0x7fff8706dfff com.apple.DSObjCWrappers.Framework 10.6 (134) /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers

0x7fff8707c000 - 0x7fff870adfff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x7fff870ae000 - 0x7fff870cffff libresolv.9.dylib /usr/lib/libresolv.9.dylib

0x7fff870d0000 - 0x7fff87247fff com.apple.CoreFoundation 6.6.6 (550.44) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff872d6000 - 0x7fff87314fff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff87315000 - 0x7fff8837ffff com.apple.WebCore 6534.59 (6534.59.6) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x7fff886c4000 - 0x7fff886dffff com.apple.openscripting 1.3.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff886e0000 - 0x7fff88790fff edu.mit.Kerberos 6.5.11 /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff88791000 - 0x7fff888a7fff libxml2.2.dylib /usr/lib/libxml2.2.dylib

0x7fff888a8000 - 0x7fff888a9fff com.apple.audio.units.AudioUnit 1.6.7 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff888aa000 - 0x7fff888b0fff com.apple.CommerceCore 1.0 (9.1) /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

0x7fff888b1000 - 0x7fff88922fff com.apple.AppleVAFramework 4.10.27 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

0x7fff88923000 - 0x7fff88b5dfff com.apple.imageKit 2.0.3 (1.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

0x7fff88b5e000 - 0x7fff89064fff com.apple.VideoToolbox 0.484.60 (484.60) /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x

0x7fff89065000 - 0x7fff8907afff com.apple.LangAnalysis 1.6.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff8907b000 - 0x7fff890c7fff libauto.dylib /usr/lib/libauto.dylib

0x7fff890c8000 - 0x7fff890effff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x7fff89136000 - 0x7fff89138fff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x7fff89139000 - 0x7fff89243fff com.apple.MeshKitIO 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO

0x7fff89244000 - 0x7fff894adfff com.apple.QuartzComposer 4.2 ({156.30}) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff894ae000 - 0x7fff89582fff com.apple.CFNetwork 454.12.4 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

0x7fff89583000 - 0x7fff8958afff com.apple.KerberosHelper 2.1 (1.0) /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper

0x7fff895ec000 - 0x7fff895f0fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib

0x7fff895f1000 - 0x7fff895f1fff com.apple.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x7fff895f2000 - 0x7fff8960afff com.apple.iChat.InstantMessage 5.0.5 (747) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage

0x7fff8960b000 - 0x7fff8963ffff com.apple.remotedesktop.screensharing 1.2.1 /System/Library/PrivateFrameworks/ScreenSharing.framework/Versions/A/ScreenShar ing

0x7fff89640000 - 0x7fff896f5fff com.apple.ink.framework 1.3.3 (107) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x7fff896f6000 - 0x7fff896fefff com.apple.iChat.IMUtils 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMUtils.framework/Versio ns/A/IMUtils

0x7fff896ff000 - 0x7fff89704fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff89705000 - 0x7fff89746fff com.apple.QD 3.36 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff89747000 - 0x7fff89b8afff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff8a3cc000 - 0x7fff8a3effff com.apple.opencl 12.3.6 /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x7fff8a3f0000 - 0x7fff8a40afff com.apple.ScriptingBridge 1.1.2 (???) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge

0x7fff8a40b000 - 0x7fff8a73ffff com.apple.CoreServices.CarbonCore 861.39 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff8a740000 - 0x7fff8a7c2fff com.apple.QuickLookUIFramework 2.3 (327.7) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

Jul 14, 2015 12:31 PM in response to Ralph-Johns-UK

I had read up on this issue and tried all those things already.


1) Connection Doctor has everything under Capabilities green checked on both sending and receiving iMacs (in two separate offices)

2) Statistics says No Conference Running before and while I am trying

3) Error Log is always empty

4) No changes to routers or modems anywhere, and no speed changes

5) No limit set for Bandwidth on either end. I changed mine to 500 and so did she and it did not help.


Additional notes:

1) Under Connection Dr, router type it says Unknown. However, I have had the same router for 2.5 years now and hers has been the same for much longer

2) She says that on her end, she now does not always have the ability to request an audio or video chat option it seems to come and go. Regardless, the same thing happens to either of us when we initiate audio or video chat. Request comes, once accepted it says "Connecting...." and the wheel just spins.

3) Port set to 5190 and not requiring SSL on either end. No settings have been changed - she doesn't know how, and I haven't.

4) If we let the wheel spin long enough, we get the Apple communication error message below for an audio chat request (but Connection Dr still says no error log):


Date/Time: 2015-07-14 14:26:38 -0500
OS Version:10.6.8 (Build 10K549)

Report Version: 4


iChat Connection Log:

2015-07-14 14:23:22 -0500: AVChat started with ID 1550235929.

2015-07-14 14:23:22 -0500: 0x11abb8a20: State change from AVChatNoState to AVChatStateWaiting.

2015-07-14 14:23:22 -0500: debhorst2: State change from AVChatNoState to AVChatStateInvited.

2015-07-14 14:23:26 -0500: 0x11abb8a20: State change from AVChatStateWaiting to AVChatStateConnecting.

2015-07-14 14:23:26 -0500: debhorst2: State change from AVChatStateInvited to AVChatStateConnecting.

2015-07-14 14:26:32 -0500: 0x11abb8a20: State change from AVChatStateConnecting to AVChatStateEnded.

2015-07-14 14:26:32 -0500: 0x11abb8a20: Error -8 (Did not receive a response from 0x11abb8a20.)

2015-07-14 14:26:32 -0500: debhorst2: State change from AVChatStateConnecting to AVChatStateEnded.

2015-07-14 14:26:32 -0500: debhorst2: Error -8 (Did not receive a response from 0x11abb8a20.)


Video Conference Error Report:

26.496941 @/SourceCache/VideoConference/VideoConference-422.50/SIP/SIP.c:2917 type=4 (900A002D/0)

[SIPConnectIPPort failed]

[]



Video Conference Support Report:

6.853141 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)

[Connection Data for call id: 1 returns 1

]

[]

19.995015 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)

[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1

]

[]

19.997115 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2266 type=2 (00000000/0)

[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]

[]

25.996747 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)

[INVITE sip:user@rip:16402 SIP/2.0

Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32

Max-Forwards: 70

To: "u0" <sip:user@rip:16402>

From: "0" <sip:user@lip:16402>;tag=356272650

Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip

CSeq: 1 INVITE

Contact: <sip:user@lip:16402>;isfocus

User-Agent: Viceroy 1.4

Content-Type: application/sdp

Content-Length: 351


v=0

o=debh 0 0 IN IP4 lip

s=0

c=IN IP4 lip

b=AS:2147483647

t=0 0

a=hwi:1056:2:3060

a=iChatEncryption:NO

a=bandwidthDetection:YES

m=audio 16402 RTP/AVP 110 12 124 3 0

a=rtcp:16402

a=rtpmap:110 X-AAC_LD/22050

a=rtpmap:3 GSM/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:124 iLBC/8000

a=fmtp:124 mode=30

a=rtpID:539355232

]

[]

26.496868 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)

[INVITE sip:user@rip:16402 SIP/2.0

Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32

Max-Forwards: 70

To: "u0" <sip:user@rip:16402>

From: "0" <sip:user@lip:16402>;tag=356272650

Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip

CSeq: 1 INVITE

Contact: <sip:user@lip:16402>;isfocus

User-Agent: Viceroy 1.4

Content-Type: application/sdp

Content-Length: 351


v=0

o=debh 0 0 IN IP4 lip

s=0

c=IN IP4 lip

b=AS:2147483647

t=0 0

a=hwi:1056:2:3060

a=iChatEncryption:NO

a=bandwidthDetection:YES

m=audio 16402 RTP/AVP 110 12 124 3 0

a=rtcp:16402

a=rtpmap:110 X-AAC_LD/22050

a=rtpmap:3 GSM/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:124 iLBC/8000

a=fmtp:124 mode=30

a=rtpID:539355232

]

[]

470.269756 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)

[Connection Data for call id: 4 returns 1

]

[]

470.338435 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)

[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1

]

[]



Video Conference User Report:

0.000000 @:0 type=5 (00000000/16402)

[Local SIP port]

[]

0.000047 @:0 type=5 (00000000/16402)

[Local SIP port]

[]

19.995133 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)

[Remote Router]

[BAD TEST]

19.995140 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)

[Remote CommNAT Result: 0x00000001

]

[]

19.997119 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1670 type=5 (00000000/0)

[Router]

[BAD TEST]

19.997124 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)

[CommNAT Result: 0x00000001

]

[]

470.338534 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)

[Remote Router]

[BAD TEST]

470.338540 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)

[Remote CommNAT Result: 0x00000001

]

[]



Binary Images Description for "iChat":

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0x100686000 - 0x1006abfff com.apple.speech.SpeechDictionary 3.10.29 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Versions/A/SpeechD ictionary

0x1006f3000 - 0x1006f4fff com.apple.iChat.BonjourPreferences 5.0.1 (710) /Applications/iChat.app/Contents/PlugIns/Bonjour.impreferencepane/Contents/MacO S/Bonjour

0x112989000 - 0x1129affff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/G LRendererFloat

0x112a22000 - 0x112a3afff org.andymatuschak.Sparkle 1.5 Beta (git) (43a603c) /Users/debh/Library/ScriptingAdditions/ChaxAddition.osax/Contents/Resources/Cha xLib.bundle/Contents/Frameworks/Sparkle.framework/Sparkle

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0x112af6000 - 0x112b33fff com.apple.DP.ScreenInputDevice 15.0 /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Resources/Apple ScreenInputDevice.plugin/Contents/MacOS/AppleScreenInputDevice

0x112b42000 - 0x112b46fff com.apple.audio.AudioIPCPlugIn 1.1.6 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn

0x112b4b000 - 0x112b51fff com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

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0x116ef7000 - 0x116ef8fff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib

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0x11ae84000 - 0x11ae8cfff com.apple.iChat.JabberPreferences 5.0.1 (710) /Applications/iChat.app/Contents/PlugIns/Jabber.impreferencepane/Contents/MacOS /Jabber

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0x11b56c000 - 0x11b637fff com.apple.audio.units.Components 1.6.5 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

0x11c249000 - 0x11c2ebfff com.apple.speech.synthesis.MacinTalkSynthesizer 3.10.35 /System/Library/Speech/Synthesizers/MacinTalk.SpeechSynthesizer/Contents/MacOS/ MacinTalk

0x11d8b8000 - 0x11da4bfff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

0x11da7c000 - 0x11de98fff com.apple.ATIRadeonX2000GLDriver 1.6.36 (6.3.6) /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRade onX2000GLDriver

0x11dee4000 - 0x11e011fff com.apple.TundraUnits 140.0 (1496) /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Resources/Tundr aUnits.bundle/Contents/MacOS/TundraUnits

0x11e033000 - 0x11e06afff com.apple.FWAVC 130.46 (46) /System/Library/PrivateFrameworks/FWAVC.framework/Versions/A/FWAVC

0x7fff5fc00000 - 0x7fff5fc3bfff dyld /usr/lib/dyld

0x7fff80053000 - 0x7fff8007bfff com.apple.DictionaryServices 1.1.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x7fff8007c000 - 0x7fff80082fff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

0x7fff80083000 - 0x7fff800c2fff libssl.0.9.8.dylib /usr/lib/libssl.0.9.8.dylib

0x7fff800c3000 - 0x7fff80233fff com.apple.QTKit 7.7 (1800) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff80234000 - 0x7fff804b6fff com.apple.Foundation 6.6.8 (751.63) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff804b7000 - 0x7fff804b8fff com.apple.TrustEvaluationAgent 1.1 (1) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x7fff804b9000 - 0x7fff804e8fff com.apple.quartzfilters 1.6.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

0x7fff80519000 - 0x7fff8051bfff com.apple.print.framework.Print 6.1 (237.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x7fff8051c000 - 0x7fff805bcfff com.apple.LaunchServices 362.3 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff805bd000 - 0x7fff805d1fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x7fff805d2000 - 0x7fff808d0fff com.apple.HIToolbox 1.6.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff808d1000 - 0x7fff80a06fff com.apple.audio.toolbox.AudioToolbox 1.6.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff80a07000 - 0x7fff80a56fff com.apple.DirectoryService.PasswordServerFramework 6.1 /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver

0x7fff80a57000 - 0x7fff80a65fff libkxld.dylib /usr/lib/system/libkxld.dylib

0x7fff80aa6000 - 0x7fff80aa6fff com.apple.CoreServices 44 /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff80aa7000 - 0x7fff80ce9fff com.apple.AddressBook.framework 5.0.4 (883) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

0x7fff80cea000 - 0x7fff80da3fff libsqlite3.dylib /usr/lib/libsqlite3.dylib

0x7fff80da4000 - 0x7fff80da7fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x7fff80dbe000 - 0x7fff810e0fff com.apple.JavaScriptCore 6534.59 (6534.59.11) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff810e1000 - 0x7fff81136fff com.apple.framework.familycontrols 2.0.2 (2020) /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

0x7fff8116f000 - 0x7fff81226fff com.apple.Bluetooth 2.4.5 (2.4.5f3) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

0x7fff81227000 - 0x7fff8122dfff com.apple.DiskArbitration 2.3 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff8122e000 - 0x7fff8122efff com.apple.Accelerate 1.6 (Accelerate 1.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff8135a000 - 0x7fff8135afff com.apple.Cocoa 6.6 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff8135b000 - 0x7fff813a0fff com.apple.CoreMediaIOServices 140.0 (1496) /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices

0x7fff813a1000 - 0x7fff8140dfff com.apple.CorePDF 1.4 /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

0x7fff8140e000 - 0x7fff81415fff com.apple.OpenDirectory 10.6 /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff81416000 - 0x7fff81e10fff com.apple.AppKit 6.6.8 (1038.36) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff81e11000 - 0x7fff81fd2fff libSystem.B.dylib /usr/lib/libSystem.B.dylib

0x7fff81fd3000 - 0x7fff82026fff com.apple.HIServices 1.8.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x7fff82027000 - 0x7fff820f2fff com.apple.ColorSync 4.6.8 /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib

0x7fff820f3000 - 0x7fff82122fff com.apple.iChat.IMRenderingFoundation 5.0.5 (747) /System/Library/Frameworks/InstantMessage.framework/Frameworks/IMRenderingFound ation.framework/Versions/A/IMRenderingFoundation

0x7fff82123000 - 0x7fff8213cfff com.apple.CFOpenDirectory 10.6 /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x7fff8213d000 - 0x7fff82158fff com.apple.datadetectors 2.1 (102.2) /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors

0x7fff82169000 - 0x7fff8216afff com.apple.MonitorPanelFramework 1.3.0 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l

0x7fff82238000 - 0x7fff82238fff com.apple.quartzframework 1.5 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff82239000 - 0x7fff8224ffff com.apple.MultitouchSupport.framework 207.11 /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff82250000 - 0x7fff8230dfff com.apple.CoreServices.OSServices 359.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x7fff8230e000 - 0x7fff8231bfff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x7fff8231c000 - 0x7fff82327fff com.apple.CrashReporterSupport 10.6.7 (258) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff82372000 - 0x7fff82378fff com.apple.IOSurface 74.1 /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x7fff82379000 - 0x7fff8243bfff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff8243c000 - 0x7fff8247dfff com.apple.CoreMedia 0.484.60 (484.60) /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff8248c000 - 0x7fff82509fff com.apple.backup.framework 1.2.2 /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x7fff82512000 - 0x7fff8251dfff com.apple.HelpData 2.0.5 (34.1.1) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

0x7fff8251e000 - 0x7fff82545fff com.apple.frameworks.preferencepanes 13.5 /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

0x7fff82546000 - 0x7fff825a6fff com.apple.framework.IOKit 2.0 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8279c000 - 0x7fff827dffff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

0x7fff827e0000 - 0x7fff8285cfff com.apple.ISSupport 1.9.7 (55) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport

0x7fff82869000 - 0x7fff8286afff liblangid.dylib /usr/lib/liblangid.dylib

0x7fff8286b000 - 0x7fff828acfff com.apple.SystemConfiguration 1.10.8 (1.10.2) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff828ad000 - 0x7fff828d1fff com.apple.ScreenSaver 3.0.3 /System/Library/Frameworks/ScreenSaver.framework/Versions/A/ScreenSaver

0x7fff828d2000 - 0x7fff8291cfff com.apple.IMCore 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Versions/A/IMCore

0x7fff8291d000 - 0x7fff82968fff com.apple.ImageCaptureCore 1.1 /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

0x7fff82969000 - 0x7fff829d1fff com.apple.MeshKitRuntime 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime

0x7fff829d2000 - 0x7fff82aaffff com.apple.vImage 4.1 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

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0x7fff82c25000 - 0x7fff82ca3fff com.apple.CoreText 151.13 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText

0x7fff82ce1000 - 0x7fff82d2bfff com.apple.Metadata 10.6.3 (507.15) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff82d2c000 - 0x7fff82dc6fff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff82dc7000 - 0x7fff82e53fff SecurityFoundation /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff82e54000 - 0x7fff82f15fff com.apple.ColorSync 4.6.8 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

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0x7fff82f51000 - 0x7fff82f9afff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x7fff82f9b000 - 0x7fff82f9bfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x7fff83178000 - 0x7fff83208fff com.apple.SearchKit 1.3.0 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff83209000 - 0x7fff835a6fff com.apple.QuartzCore 1.6.3 (227.37) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff835ae000 - 0x7fff835bffff libz.1.dylib /usr/lib/libz.1.dylib

0x7fff835c0000 - 0x7fff8363dfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib

0x7fff8363e000 - 0x7fff836a0fff com.apple.datadetectorscore 2.0 (80.7) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x7fff836a1000 - 0x7fff83720fff com.apple.audio.CoreAudio 3.2.6 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff83721000 - 0x7fff83737fff libbsm.0.dylib /usr/lib/libbsm.0.dylib

0x7fff83738000 - 0x7fff8373dfff com.apple.CommonPanels 1.2.4 (91) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x7fff8373e000 - 0x7fff83752fff com.apple.speech.synthesis.framework 3.10.35 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff83753000 - 0x7fff838f5fff com.apple.WebKit 6534.59 (6534.59.10) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff839ac000 - 0x7fff83c35fff com.apple.security 6.1.2 (55002) /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff83c36000 - 0x7fff83c66fff com.apple.shortcut 1.1 /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

0x7fff83c67000 - 0x7fff83ca0fff com.apple.MeshKit 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit

0x7fff83ca1000 - 0x7fff83dc0fff libcrypto.0.9.8.dylib /usr/lib/libcrypto.0.9.8.dylib

0x7fff83dcb000 - 0x7fff83e22fff com.apple.Symbolication 1.1 (67) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x7fff83e23000 - 0x7fff83e5efff com.apple.AE 496.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff83e5f000 - 0x7fff83e60fff libffi.dylib /usr/lib/libffi.dylib

0x7fff848b8000 - 0x7fff849e0fff com.apple.MediaToolbox 0.484.60 (484.60) /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x

0x7fff849e1000 - 0x7fff849e4fff com.apple.securityhi 4.0 (36638) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x7fff849e5000 - 0x7fff849e9fff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

0x7fff849ea000 - 0x7fff849edfff com.apple.help 1.3.2 (41.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff849f1000 - 0x7fff84a76fff com.apple.print.framework.PrintCore 6.3 (312.7) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x7fff84a77000 - 0x7fff84a9afff com.apple.iChat.IMFoundation 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMFoundation.framework/V ersions/A/IMFoundation

0x7fff84ad2000 - 0x7fff84b5ffff com.apple.iLifeMediaBrowser 2.5.5 (468.2.2) /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

0x7fff84b60000 - 0x7fff84c9efff com.apple.CoreData 102.1 (251) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x7fff84c9f000 - 0x7fff84cd2fff com.apple.ApplicationServices.ATS 275.19 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

0x7fff84cd3000 - 0x7fff854ddfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff854de000 - 0x7fff854e8fff com.apple.DisplayServicesFW 2.3.3 (289) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

0x7fff854e9000 - 0x7fff85514fff libxslt.1.dylib /usr/lib/libxslt.1.dylib

0x7fff85515000 - 0x7fff8552cfff com.apple.ImageCapture 6.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x7fff8552d000 - 0x7fff85c29fff com.apple.CoreGraphics 1.545.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics

0x7fff85c3e000 - 0x7fff85c42fff com.apple.iChat.IMSecurityUtils 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMSecurityUtils.framewor k/Versions/A/IMSecurityUtils

0x7fff85c43000 - 0x7fff85c8bfff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x7fff85c9b000 - 0x7fff85e59fff libicucore.A.dylib /usr/lib/libicucore.A.dylib

0x7fff85e5a000 - 0x7fff85ea3fff com.apple.securityinterface 4.0.1 (40418.0.1) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x7fff85ea4000 - 0x7fff85ea4fff com.apple.ApplicationServices 38 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff85ea5000 - 0x7fff85eecfff com.apple.QuickLookFramework 2.3 (327.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x7fff85eed000 - 0x7fff8605efff com.apple.viceroy.framework 422.34 (422.50) /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference

0x7fff8605f000 - 0x7fff860c9fff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x7fff860ca000 - 0x7fff8613cfff com.apple.CoreSymbolication 2.0 (23) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff8613d000 - 0x7fff86193fff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

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0x7fff886e0000 - 0x7fff88790fff edu.mit.Kerberos 6.5.11 /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

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0x7fff89065000 - 0x7fff8907afff com.apple.LangAnalysis 1.6.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

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0x7fff896ff000 - 0x7fff89704fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

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0x7fff89747000 - 0x7fff89b8afff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff8a3cc000 - 0x7fff8a3effff com.apple.opencl 12.3.6 /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

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0x7fff8a40b000 - 0x7fff8a73ffff com.apple.CoreServices.CarbonCore 861.39 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff8a740000 - 0x7fff8a7c2fff com.apple.QuickLookUIFramework 2.3 (327.7) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

Jul 14, 2015 12:54 PM in response to DebHHHHH

Hi,


Note for future.


The Log is great.

It just does not need the whole log. Normally the top ten or so lines of the Binary Images will do (The last loaded items that might be related.)


Error -8 is a bit of a catchall but relates to something about the routers.

Her end is feeding back:-


470.338534 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)

[Remote Router]

[BAD TEST]

470.338540 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)

[Remote CommNAT Result: 0x00000001

]



The Bad Test is not good.

It also applies to your end as well.


It may have said Unknown at one stage but now it is hinting at the cause of the failure.


Logging into AIM on port 5190 rather than the 443 port is not the issue for Video chats as that part does not use the AIM servers (it is Peer-to-Peer)

The Visible part of the invite is on port 5678.

In iChat 5 it then moves to port 16402 for the SIP bit behind the scenes (What the log documents until you get to the Binary Images part).


As you can see this involves and SIP invite.


[INVITE sip:user@rip:16402 SIP/2.0

Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32

Max-Forwards: 70

To: "u0" <sip:user@rip:16402>

From: "0" <sip:user@lip:16402>;tag=356272650

Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip

CSeq: 1 INVITE

Contact: <sip:user@lip:16402>;isfocus

User-Agent: Viceroy 1.4

Content-Type: application/sdp

Content-Length: 351


lip = Local IP = you

rip = Remote IP = Buddy

It lists the ports it is going to try (16402 on both ends)

isFocus is caller = lip in this case (you)


If the call is progressing numbers like 180, 200 and 150 show in the third line and the Call Sequence (CSeq) bit will list Ringing, Trying, Invite and other similar text phrases (Like an old fashioned telephone exchange).



Going back to the routers - how have you got them set up for Video chats or opening the ports in general ?



User uploaded file

8:54 p.m. Tuesday; July 14, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 14, 2015 1:32 PM in response to DebHHHHH

Hi,


Any chance your ISP has remotely updated the software ?


I had made sure Remote Access was disabled on mine and still found out yesterday my ISP can update the Router.



User uploaded file

9:32 p.m. Tuesday; July 14, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 15, 2015 6:21 AM in response to Ralph-Johns-UK

So, I called both AT&T (my end) and Verizon (the other end) and both say they have done nothing to update the router software, and tests show network is running fine. They offered me advanced technical support to open ports on the router but for a fee, of course, and I have no idea what to say to them anyway, so I said no. This is so frustrating.

Jul 15, 2015 11:53 AM in response to DebHHHHH

Hi,


There different ways to open ports.

In Historical order there is Port Forwarding.

This requires the computer to always have the same IP.

Then Ports are opened and listed for that IP.

It means if you have multiple devices then others can use the ports.

The set up in in the Web interface fro the router and involves a table.


Port Triggering can be set up.

This is also set in a table but you have to know the trigger port and the others that then need to open.


DMZ (Demilitarised Zone) is an extreme form of Port Forwarding that opens all 65535 ports to one IP.


UPnP (Universal Plug and Play) is an On Off setting that allows the computer to tell the router which ports to open.

Additional settings include the number of Hops (the link between Router to computer is one - if there were two routers it would be two).

Another things that can be set on some if the time after the last use of the port that it closes. The default tends to be 30 mins.

It also allows multiple devices to use the same port.


Apple devices like Airport Express have Port Mapping Protocol which is similar to UPnP.


The ports are:-

The Login for AIM - 5190 or 443

Login for Jabber 5222 (TCP Protocol) if NOT SSL and 5223 if it is (Google also allows 443 for SSL Logins).

Yahoo uses port 80 in Messages.


To Send the Video Invite from a Buddy List (AIM or Jabber) needs port 5678 on the UDP protocol (this is the Trigger for the Video and Audio Chats)

This is followed by a group of 10 (16393- 16402) which Messages uses top down (The Original iChat set aside 20 ports as it used 4 in one to one chats (Vid In, Vid out and Audio In and Audio out).


UPnP is the simplest it is an ON/Off setting.








User uploaded file

7:53 p.m. Wednesday; July 15, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 15, 2015 12:16 PM in response to Ralph-Johns-UK

well..... we have changed no port settings (and AT&T and Verizon say nothing has changed) and it worked last week and doesn't this week. Why would I all of a sudden need to pay Verizon and ATT to open ports?


Is there anything else I can use for an iMac to generate audio and video chats? Need audio more than anything. I can't find anything myself.

Jul 15, 2015 12:28 PM in response to DebHHHHH

Hi,


It is more of a question I can't see why it was working before based on the info in the Logs.


The Log should identify that the router belongs to one of four main types of router.
See this set of drawings https://en.wikipedia.org/wiki/Network_address_translation#Methods_of_translation

In reality manufacturers don't set their devices so neatly so you get sort of cross over types as well.

However the app should be able to place the router in ne group or anther with Port Restricted the most common (I have only seen Apple devices return "Full Cone").


A reboot of the router might just get it back to what it was doing before.


User uploaded file

8:28 pm Wednesday; July 15, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 16, 2015 7:55 AM in response to Ralph-Johns-UK

OK - we have both shut our computers down and unplugged them from power source for five minutes, then rebooted both routers while doing so. Restarted computers - same inability to video or audio chat, and Connection Doctor still says router unknown,


Also, sporadically in the iChat window, one or both of us will not even have the option to initiate an audio or video chat. For example, right now I can invite the other office to audio, but not video. She cannot invite me to do either, although she could a few minutes ago.


Both ATT and Verizon have repeatedly tested the routers and say nothing is wrong. Both hers and mine are static.

Jul 16, 2015 12:26 PM in response to DebHHHHH

Hi,


If the Bandwidth Limit is set to at least 500kbps (Preferences > Video section) and the Video ability is "dropped" then test the speed.

Java and Flash free http://speedof.me/

Java based test http://www.speedtest.net/


(Don't believe what the router might tell you itself - mine always reports 40gb down even when speedof.me says different)





User uploaded file

8:26 pm Thursday; July 16, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 16, 2015 12:36 PM in response to DebHHHHH

weird - your answer (below) came to me in email but not here on the support page.


I am getting 28 up, 5 down. She gets 25 down and 25 up.


missing reply:

If the Bandwidth Limit is set to at least 500kbps (Preferences > Video section) and the Video ability is "dropped" then test the speed.

Java and Flash free http://speedof.me/

Java based test http://www.speedtest.net/


(Don't believe what the router might tell you itself - mine always reports 40gb down even when speedof.me says different)

iChat 5.0.3 won't accept audio or viedo chat

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