I had read up on this issue and tried all those things already.
1) Connection Doctor has everything under Capabilities green checked on both sending and receiving iMacs (in two separate offices)
2) Statistics says No Conference Running before and while I am trying
3) Error Log is always empty
4) No changes to routers or modems anywhere, and no speed changes
5) No limit set for Bandwidth on either end. I changed mine to 500 and so did she and it did not help.
Additional notes:
1) Under Connection Dr, router type it says Unknown. However, I have had the same router for 2.5 years now and hers has been the same for much longer
2) She says that on her end, she now does not always have the ability to request an audio or video chat option it seems to come and go. Regardless, the same thing happens to either of us when we initiate audio or video chat. Request comes, once accepted it says "Connecting...." and the wheel just spins.
3) Port set to 5190 and not requiring SSL on either end. No settings have been changed - she doesn't know how, and I haven't.
4) If we let the wheel spin long enough, we get the Apple communication error message below for an audio chat request (but Connection Dr still says no error log):
Date/Time: | 2015-07-14 14:26:38 -0500 |
OS Version: | 10.6.8 (Build 10K549) |
Report Version: 4
iChat Connection Log:
2015-07-14 14:23:22 -0500: AVChat started with ID 1550235929.
2015-07-14 14:23:22 -0500: 0x11abb8a20: State change from AVChatNoState to AVChatStateWaiting.
2015-07-14 14:23:22 -0500: debhorst2: State change from AVChatNoState to AVChatStateInvited.
2015-07-14 14:23:26 -0500: 0x11abb8a20: State change from AVChatStateWaiting to AVChatStateConnecting.
2015-07-14 14:23:26 -0500: debhorst2: State change from AVChatStateInvited to AVChatStateConnecting.
2015-07-14 14:26:32 -0500: 0x11abb8a20: State change from AVChatStateConnecting to AVChatStateEnded.
2015-07-14 14:26:32 -0500: 0x11abb8a20: Error -8 (Did not receive a response from 0x11abb8a20.)
2015-07-14 14:26:32 -0500: debhorst2: State change from AVChatStateConnecting to AVChatStateEnded.
2015-07-14 14:26:32 -0500: debhorst2: Error -8 (Did not receive a response from 0x11abb8a20.)
Video Conference Error Report:
26.496941 @/SourceCache/VideoConference/VideoConference-422.50/SIP/SIP.c:2917 type=4 (900A002D/0)
[SIPConnectIPPort failed]
[]
Video Conference Support Report:
6.853141 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)
[Connection Data for call id: 1 returns 1
]
[]
19.995015 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
]
[]
19.997115 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2266 type=2 (00000000/0)
[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
[]
25.996747 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=356272650
Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.4
Content-Type: application/sdp
Content-Length: 351
v=0
o=debh 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:1056:2:3060
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 12 124 3 0
a=rtcp:16402
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:124 iLBC/8000
a=fmtp:124 mode=30
a=rtpID:539355232
]
[]
26.496868 @/SourceCache/VideoConference/VideoConference-422.50/SIP/Transport.c:2136 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK42e17c9a43c13a32
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=356272650
Call-ID: 1e52a5cc79f2cd6-2a5c-11e5-a77a-c19fdaad4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.4
Content-Type: application/sdp
Content-Length: 351
v=0
o=debh 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:1056:2:3060
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 12 124 3 0
a=rtcp:16402
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:124 iLBC/8000
a=fmtp:124 mode=30
a=rtpID:539355232
]
[]
470.269756 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)
[Connection Data for call id: 4 returns 1
]
[]
470.338435 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
]
[]
Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
0.000047 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
19.995133 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)
[Remote Router]
[BAD TEST]
19.995140 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)
[Remote CommNAT Result: 0x00000001
]
[]
19.997119 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1670 type=5 (00000000/0)
[Router]
[BAD TEST]
19.997124 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)
[CommNAT Result: 0x00000001
]
[]
470.338534 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2171 type=5 (00000000/0)
[Remote Router]
[BAD TEST]
470.338540 @/SourceCache/VideoConference/VideoConference-422.50/Video Conference/VCInitiateConference.m:2173 type=5 (00000000/0)
[Remote CommNAT Result: 0x00000001
]
[]
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0x7fff85ea5000 - 0x7fff85eecfff com.apple.QuickLookFramework 2.3 (327.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff85eed000 - 0x7fff8605efff com.apple.viceroy.framework 422.34 (422.50) /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
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0x7fff86828000 - 0x7fff8683afff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x7fff8683b000 - 0x7fff86878fff com.apple.LDAPFramework 2.0 (120.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff86879000 - 0x7fff8687efff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x7fff86b2d000 - 0x7fff86b52fff com.apple.CoreVideo 1.6.2 (45.6) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x7fff86c5d000 - 0x7fff86e1cfff com.apple.ImageIO.framework 3.0.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
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0x7fff86e2d000 - 0x7fff86f12fff com.apple.DesktopServices 1.5.11 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x7fff886e0000 - 0x7fff88790fff edu.mit.Kerberos 6.5.11 /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x7fff89065000 - 0x7fff8907afff com.apple.LangAnalysis 1.6.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x7fff895f1000 - 0x7fff895f1fff com.apple.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff895f2000 - 0x7fff8960afff com.apple.iChat.InstantMessage 5.0.5 (747) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
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0x7fff896f6000 - 0x7fff896fefff com.apple.iChat.IMUtils 5.0.5 (747) /System/Library/Frameworks/IMCore.framework/Frameworks/IMUtils.framework/Versio ns/A/IMUtils
0x7fff896ff000 - 0x7fff89704fff com.apple.opengl 1.6.14 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff89705000 - 0x7fff89746fff com.apple.QD 3.36 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff89747000 - 0x7fff89b8afff com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
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0x7fff8a3f0000 - 0x7fff8a40afff com.apple.ScriptingBridge 1.1.2 (???) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x7fff8a40b000 - 0x7fff8a73ffff com.apple.CoreServices.CarbonCore 861.39 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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