William Truscott

Q: My friend is using Yosemite with an MacBook Air.  He has somehow separated user login from keychain password.  Every time we try to reset keychain password, the wheel of death appears and we cannot sync the keychain password with user login.  Help?!

My friend is using Yosemite with an MacBook Air.  He has somehow separated user login from keychain password.  Every time we try to reset keychain password, the wheel of death appears and we cannot sync the keychain password with user login.  Help?!

iMac, OS X Mavericks (10.9.2), HP 2400 All in One

Posted on Jul 14, 2015 9:30 AM

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Q: My friend is using Yosemite with an MacBook Air.  He has somehow separated user login from keychain password.  Every tim ... more

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 14, 2015 10:10 AM in response to William Truscott
    Level 10 (207,995 points)
    Applications
    Jul 14, 2015 10:10 AM in response to William Truscott

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 14, 2015 10:12 AM in response to William Truscott
    Level 5 (7,711 points)
    Mac OS X
    Jul 14, 2015 10:12 AM in response to William Truscott

    things to try

     

    1) repair drive permissions

    About Disk Utility's Repair Disk Permissions feature - Apple Support

     

    2) reset keychain using the procedures in this document

    Resetting your keychain in Mac OS X - Apple Support

     

    3) Move the following to the desktop and reboot

    All keychains in ~/Library/Keychains/

    All keychains in /Library/Keychains/

    ~/Library/Preferences/com.apple.keychainaccess.plist