Apple Music app constantly freezing and crashing

I Have an issue with the app crashing too and have been in contact with Apple Support. They are raising it with the engineers now as the senior support staff can't fix it.

Apple Music crashes on iPad

I have had a similar issue with my iPad 3 running iOS 8.4. For me it constantly happens if i am navigating around within Apple Music while listening to a song. After a while the menus seem to no longer respond to me navigating, then the app will crash.

Seems like it might be an issue with my iPad 3 being older hardware, but still that is just an excuse. Other music apps (Spotify) work just fine. It might be a little slow, but no issues.

I was beginning to think that I was the only one with this problem. Contact Apple Support and get them on the case.

See if this helps:

1. Go to settings/music on your device and make sure you are signed out of 'iCloud Music Library’ and 'Apple Music'

2. Go to settings/iTunes & App Store and make sure you are signed out of your appleID.

3. Go to the music app on your device and open your profile (icon in top left hand corner of screen) and make sure you are signed out there too.

4. next go to your PC and open up iTunes and go onto the general tab in preferences and make sure the check box to use iCloud is ticked ... You may want to untick it and apply the settings and tick it again and reapply the setting, if it was set already.

This works best if you are an iTunes Match subscriber as it will also share any music you have purchased elsewhere or 'ripped' from CD and have matched to the iTunes Store or have uploaded to your iCloud.

next go back to your device...

5. Go to settings/iTunes & App Store and sign into your appleID.

6. Go to settings/music on your device and check you have both the 'iCloud Music Library’ and 'Apple Music' switched on ... If not turn them both on.

7. Now go back to settings/iTunes & App Store (this is important) and make sure automatic downloads are turned on for music/apps/books etc. also turn on the 'use mobile data' setting too, if you want to stream/download music over your cellular network.

Now open up your music app on your device and make sure you are definitely signed into your profile

When looking in 'My Music' in the Apple Music App, either at the top of the screen (iPad) or about half way down the screen (iPhone) there is a menu with items such as Artists, Albums, All Playlists etc. tap on this and use 'Show Music Available' Offline to control what you want to see listed on your display.

Now see if the app works correctly for you without crashing.

I went through these steps but they had no effect for me and I wasn't expecting them to fix it. I've already restored my iPad and set it up as a new device and that didn't work for me either.

I'm sorry it didn't work. If a full restore doesn't work either then I have no idea. I reckon you will need to take it to your local Apple outlet and see what the staff have to say about it.

My wife and I have it on two iPads and two different iPhones, all are different 'older' models (not jail broken etc.) and we have not had any problems with iOS 8.4. install at all. Neither have we had any major issues with the new Music App not working, but we have each seen the 'very occasional' crash of the app, but it's not something that occurs frequently.

We mainly stream though over a good wifi connection, poor cellular connections have caused some stuttering and pauses in playback but the app usually resumes as the mobile-signal returns. Spotify seems to play better over cellular, when the stream rate is in automatic mode. That's something you can't do with Apple Music at the moment is adjust the bit rate.

Oh well, I hope you find the answer to your problem.

The thing that guarantees a crash is searching an artist and then going to the Artist page. Once there, I can't select any of the Similar Artist links, and doing another search or trying to play another track starts to cause stuttering in the playing track and eventual crash.

I am at work and have my iPhone 5 with me, but can't see 'similar artists'

in the app, I searched 'All Apple Music' for Paloma Faith and went to the artists link with her name and then into her section... Below her image are her songs/albums/playlists/videos etc and I can switch views between all and my music ... I don't see similar artist links strangely? Am I doing something wrong or am I missing something?

.. Is this an iPad feature only perhaps ?

Oh cancel that, I realise now I can see 'similar artists' by clicking on 'Paloma Faiths' name immediately below her image .. (we live and learn) ... I see similar artists images (in circles) and names below each image, but they don't seem to do anything at all when I click on them... I will try this on my iPad too when I get home later.

See screenshot:

Had some feedback from Apple Support -

"The actual cause is a software bug that luckily should be fixed up soon. As a temporary workaround, look at the suggested artists and just search for them separately."

When I responded with the question - Is this bug also responsible for the app crashing or just the Similar Artists links not working?

"It would seem that because Similar Artists are not responding, the app is overwhelmed and then crashes."

So expect a fix soon.

Perhaps Appke have chosen to disable the 'similar artists' links ... Nothing happens when I click the artists photos on my iphone. I will try the iPad later and let you know how I get on. If it's a bug then hopefully they will fix this bug (and others) soon.

I have seen quite a few things that don't work correctly. I think the app has been rushed out personally. I think the testers should have tested it a little more and then released it (working) as part of iOS 9.

Its not up to the usual Apple standard.

Yes it crashes on the iPad ... Even tried reboot and it still freezes and crashes as soon as any similar artist is clicked on. Hope they get it sorted soon.

iPad screenshot:

No I don't blame you, it's definitely a bug in the software and happens on my wife's iPad too. As soon as a similar artist is selected it freezes and eventually crashes.

i reckon Apple don't want us to play much music during the free trial period as they don't want to shell out millions of dollars to the artists... Perhaps I'm just being cynical?