Keyboard isn't working

Question

Keyboard isn't working

I was recently using my macbook Pro Late 2011 Edition that is running the latest edition of Yosemite, and my keyboard and trackpad stopped working for some reason. I would like to take it in for repairs but I have no way to get to an apple store. I was wondering what the cost would be to replace the entire keyboard wiring, and trackpad. Can someone give me an estimate of how much it would cost me to send it into Apple.

One other thing, my AppleCare ran out about a year and a half ago so I cannot just send it in because I use it for work.

Processor: 2.4GHz Intel Core i5

Memory: 4 GB 1333 MHz DDR3

Graphics: Intel HD Graphics 3000 384 MB

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Jul 14, 2015 3:41 PM

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Answer 1

Jul 14, 2015 3:43 PM in response to Propbustersju

Hello Propbustersju,

Thanks for using Apple Support Communities.

Visit this link for some help:

One or more keys on the keyboard do not respond - Apple Support

Best of luck,

Zack 🙂🙂🙂🙂

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Answer 2

Jul 14, 2015 6:00 PM in response to ZackTheGreat

This didn't help very much due to the fact that I know that both of them will not work. I am simply looking on who to contact to get a proper cost of repair for my MacBook Pro.

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Answer 3

Jul 14, 2015 6:33 PM in response to Propbustersju

Alright.

Search up some keyboard repair places in your area. I dont think Apple does keyboard repairs. Unless you want to repair your keyboard yourself.

Best of luck,

Zack 🙂

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Answer 4

spudnuty

Level 5

7,128 points

Jul 14, 2015 6:43 PM in response to Propbustersju

" I am simply looking on who to contact to get a proper cost of repair for my MacBook Pro."

So you're not talking to Apple here. We are a community of users.

Apple will repair your keyboard but it will be expensive because they will replace the entire upper case.

Will it work with an external USB keyboard and mouse?

If so it's possibly just the connectors that are detached.

Talk to a local service provider.

If you feel you're up to it new replacement keyboards go for around $40 on eBay.

It's unusual for both the keyboard and trackpad to stop working.

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Answer 5

babowa

Level 9

78,574 points

Jul 14, 2015 11:18 PM in response to Propbustersju

Does the casing around the keyboard/trackpad appear to be higher? Just in case, check your battery status in About this Mac > Hardware.

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