Error connecting to internet (iPhone 5)

Question

Level 1

0 points

Error connecting to internet (iPhone 5)

While I was browsing youtube I found that my phone disconnected and was running on 3G/LTE. I couldn't for the life of me figure out why so I simply tried to connect to the network. It works right away, then it switches back to LTE, and a screen pops up, like if you were to log into a network.

It's sort of like a webpage, in that at the very top it says "http://www.apple.com", then says Log In immediately under it. Next to that is a button that says cancel, and the actual text of the page reads some HTML coding. "<HTML><HEAD><TITLE>Success</TITLE></HEAD><BODY>Success</BODY></HTML>"

I'm not sure what that all means or what to do about the issue (Tried restarting phone, turning to airplane mode, and going into the settings to reset the network settings, no results).

I think my current iOS is 6.0.2... Pretty old, but I was very happy with how it worked. It's ironic because I had just decided it was time to install 8.4 since everyone had said and told me good things about it, and I can't download the update without a Wi-Fi network connection.

http://imgur.com/CwguAqK this is the screen I'm seeing whenever I attempt to connect.

iPhone 5, iOS 6

Posted on Jul 14, 2015 8:45 PM

Reply

Answer 1

hatespawn Author

Level 1

0 points

Jul 14, 2015 9:18 PM in response to hatespawn

has anyone found a solution at all?

Reply

Answer 2

tcrutt

Level 1

0 points

Jul 14, 2015 9:29 PM in response to hatespawn

I also have this problem with an itouch 5. My wifi network is fine for other similar Apple products in the household. Wifi works fine on laptop.Was working fine this afternoon. When I came back tonight, no wifi and with the same page you were getting when trying to log in.

Reply

Answer 3

nycgaby

Level 1

0 points

Jul 14, 2015 9:41 PM in response to hatespawn

Same exact thing is happening to me, I have an iPhone 4S, I'm running iOS 6.0 and all other phones, tablets, laptops are connected to our wifi just perfectly. My sister's iPhone 5C running on iOS 7 is fine, my mom's old iPad running iOS 6 is good, my MacBook Pro is fine, so I don't get why my phone is doing this either. The wifi is password protected but it's just WPA2 and I've never had this Captive Network Assistant Log In pop up before on our network.

Reply

Answer 4

enops

Level 1

0 points

Jul 14, 2015 9:48 PM in response to hatespawn

hatespawn, I have the exact same problem since this morning!!! Everything was working perfectly fine yesterday and then suddenly I'm getting the same pop-up screen as you described.... Was kinda in a panic, but at least now I know I'm not the only one... I've tried everything from switching everything off to resetting the network setting etc... still no result 😟

helloooooooo apple?

ow yeah I forgat to mention, i have this problem with the ipad mini, version 6.1.3

Reply

Answer 5

Jul 14, 2015 9:55 PM in response to enops

I have the same problem whit my ipad 2

Reply

Answer 6

hatespawn Author

Level 1

0 points

Jul 14, 2015 9:55 PM in response to hatespawn

60+ people and counting reporting same issue

still no answer from apple?

Reply

Answer 7

enops

Level 1

0 points

Jul 14, 2015 9:58 PM in response to hatespawn

Hopefully, they're working on it...

Reply

Answer 8

Suprewn

Level 1

5 points

Jul 14, 2015 10:04 PM in response to hatespawn

pero que pasa hace unas horas todo genial y pasa esto y nada que avisan que estan trajando en ello SOLUCIONENLO!!!!

Reply

Answer 9

Jul 14, 2015 10:03 PM in response to hatespawn

Happening to me too, what the heck is going on?

Reply

Answer 10

Muhti2

Level 1

0 points

Jul 14, 2015 10:22 PM in response to hatespawn

This is not only happening to Apple devices. My parents have Apple devices and they are getting that screen as well. However, I own an Android device and the same exact problems have been occurring to me in addition to the iPhones. I fear as though this a network problem (mainly with AT&T and Sprint phones/laptops from the looks of it), rather than an issue that Apple can handle. Hope this helps a tad.

Reply

Answer 11

nycgaby

Level 1

0 points

Jul 14, 2015 10:35 PM in response to Muhti2

Yeah I've looked up what people are saying on twitter and yahoo answers, people with Sprint carrier or AT&T carrier, people with no phone service at all (iPod touches or tablets) whether Android or Apple, are all having this same issue. So many people are getting this error. It really doesn't make sense.

Reply

Answer 12

Jul 14, 2015 10:48 PM in response to hatespawn

I just had the same problem a few hours ago. I found on another website that if you go to your wifi settings and turn the auto login option off it should restore the internet connection. Thankfully this worked for me on my iPod Touch 4.

Reply