HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
afacan

Q: Why does Safari quit unexpectedly?

Whenever I click on the Safari icon, it quit unexpectedly. Do you know why?

MacBook Pro with Retina display, OS X Yosemite (10.10.4)

Posted on Jul 15, 2015 5:38 AM

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Q: Why does Safari quit unexpectedly?

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz Jul 15, 2015 5:39 AM in response to afacan
    Level 6 (8,379 points)
    Notebooks
    Jul 15, 2015 5:39 AM in response to afacan
  • by afacan,

    afacan afacan Jul 15, 2015 5:40 AM in response to thunderzzz
    Level 1 (0 points)
    Jul 15, 2015 5:40 AM in response to thunderzzz

    I tried it before, but it did not work.

  • by thunderzzz,

    thunderzzz thunderzzz Jul 15, 2015 5:44 AM in response to afacan
    Level 6 (8,379 points)
    Notebooks
    Jul 15, 2015 5:44 AM in response to afacan

    Try to reset Safari settings:

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences/privacy tab

    4. Click on Remove all website data

    5. Close Safari.

    Delete Safari cache files:

    1. Click on finder

    2. Look for GO menu at the top

    3. click on GO and hold down the option key. This will show user library folder.

    4. Click on Library and look for Caches folder

    5. In caches folder open com.apple.Safari folder

    6. Move to trash Cache.db file.

    This should solve the issue. If it will not help try to turn off Safari extentions

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences

    4. Find extentions tab

    5. Turn off all the extentions

    6. Relauch Safari

    Download and run adware medic in order to check for adware: http://www.adwaremedic.com/

  • by afacan,

    afacan afacan Jul 15, 2015 5:47 AM in response to thunderzzz
    Level 1 (0 points)
    Jul 15, 2015 5:47 AM in response to thunderzzz

    Well, since it quits unexpectedly within the milliseconds, no chance to reach the menu button at the top for safari.

  • by thunderzzz,

    thunderzzz thunderzzz Jul 15, 2015 5:49 AM in response to afacan
    Level 6 (8,379 points)
    Notebooks
    Jul 15, 2015 5:49 AM in response to afacan

    Try to launch it while holding down the shift key. If it gives you any crash report please post it here

  • by afacan,

    afacan afacan Jul 15, 2015 6:03 AM in response to thunderzzz
    Level 1 (0 points)
    Jul 15, 2015 6:03 AM in response to thunderzzz

    it is 27 pages and I could not paste it here, so just pasted the link.

    https://docs.google.com/document/d/10BPkOJ689vC3-zxspMKkkGNtFjFJ8jkGLpsEtKLeEjg/ edit?usp=sharing

  • by Eric Root,

    Eric Root Eric Root Jul 15, 2015 6:25 AM in response to afacan
    Level 9 (69,582 points)
    iTunes
    Jul 15, 2015 6:25 AM in response to afacan

    Safari Corruption       See post by Linc Davis

  • by isabel137,

    isabel137 isabel137 Jul 15, 2015 7:05 AM in response to afacan
    Level 1 (0 points)
    Jul 15, 2015 7:05 AM in response to afacan

    This thread discusses the same problem.                 When I try to open Safari, it immediately crashes            

    Tried everything suggested with no luck, so ended up using the Recovery Disk to reinstall OS X.

    Safari is working again though the bookmarks were messed up. Fixed from TM backup.

    Good luck.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 15, 2015 9:32 AM in response to afacan
    Level 10 (207,925 points)
    Applications
    Jul 15, 2015 9:32 AM in response to afacan

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.