ChristianRo

Q: The Pages app won't open any files on my mac.

The Pages app won't open any files on my mac. Any help on how to resolve this issue? I receive a detailed report each time I click reopen on any file after the following message The last time you opened Pages, it unexpectedly quit while reopening with windows. Do you want to try to reopen its windows again?

MacBook Air, iOS 8.4

Posted on Jul 15, 2015 5:52 AM

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Q: The Pages app won't open any files on my mac.

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  • Helpful answers

  • by VikingOSX,

    VikingOSX VikingOSX Jul 15, 2015 6:42 AM in response to ChristianRo
    Level 7 (20,916 points)
    Mac OS X
    Jul 15, 2015 6:42 AM in response to ChristianRo

    Press and hold the shift key when you reopen a document.

  • by ChristianRo,Helpful

    ChristianRo ChristianRo Jul 15, 2015 7:06 AM in response to VikingOSX
    Level 1 (0 points)
    Jul 15, 2015 7:06 AM in response to VikingOSX

    Dear VikingOSX, thanks for your prompt response. I have tried that but no luck. I was also guided by the technical team at Apple through a different process, and that didn't work either. Not sure what to do as this issue is making this mac useless.screenshot.jpg

  • by VikingOSX,Helpful

    VikingOSX VikingOSX Jul 15, 2015 7:27 AM in response to ChristianRo
    Level 7 (20,916 points)
    Mac OS X
    Jul 15, 2015 7:27 AM in response to ChristianRo

    Are you using any Font management utility and possibly removed, or deactivated a key font that Pages requires? Pages v5 does not install fonts of its own, it depends on what the OS X 10.9.5 installation provides.

     

    Additionally, your preference file for Pages v5.2 could be damaged. Copy and paste the following into the window from Finder > Go menu > Go to Folder…

     

    ~/Library/Containers

     

    Locate the file, com.apple.iWork.Pages in the Finder window. The icon will be partially yellow. Right-click on this icon, and select Show Package Contents.

     

    Now, in the Finder window, click on this succession of folders:

     

    Data > Library > Preferences. Drag the file, com.apple.iWork.Pages.plist to your Desktop. Reboot. Try Pages v5.2 again.

  • by ChristianRo,

    ChristianRo ChristianRo Jul 15, 2015 7:37 AM in response to VikingOSX
    Level 1 (0 points)
    Jul 15, 2015 7:37 AM in response to VikingOSX

    Dear Viking, thank you once again for your kind support. I am unable to right click on the icon once I locate the file. As once I do so the same window message pops up. The last time you opened Pages, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

  • by VikingOSX,

    VikingOSX VikingOSX Jul 15, 2015 8:38 AM in response to ChristianRo
    Level 7 (20,916 points)
    Mac OS X
    Jul 15, 2015 8:38 AM in response to ChristianRo

    Make sure that you have quit out of Pages before you try to single-right-click on that com.apple.iWork.Pages.plist folder. Control-click/Right-click/two-finger tap are all Finder activities that work when Pages is not running, and present a secondary menu with Show Package Contents. A double-click on this package folder will launch Pages, and it will inform via a dialog that it cannot (truthfully) open the .plist file.

  • by ChristianRo,

    ChristianRo ChristianRo Jul 16, 2015 1:19 AM in response to VikingOSX
    Level 1 (0 points)
    Jul 16, 2015 1:19 AM in response to VikingOSX

    Dear Viking, I have followed your guidance and indications however I am still unable to right click on the icon. I am appreciative of your support and I guess I shall bring the mac to a mac centre.