Q: icloud login problem

Good day Raman,

Thanks for visiting Apple Support Communities.

It seems like your friend isn't able to reset their Apple ID security questions.

As mentioned in If you forgot the answers to your Apple ID security questions, they can contact Apple Support for help:

If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

 

If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

All the best.