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All replies
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Helpful answers
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Aug 29, 2016 8:45 PM in response to nevsfby fia001a,I had this same issue happen to me this morning when I took the watch off the charger... The back came off. I have owned my watch for about 13 months now... Lucky I had applecare and the watch has been sent in to be fixed.
My only concern now is how much will this cost to fix once my apple care runs out????
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Aug 29, 2016 9:26 PM in response to nevsfby antman012,Well, the good news is that Apple replaced the watch even though were 2 months out of warranty.
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Aug 31, 2016 9:39 PM in response to nevsfby AR_SF,Well....my watch back fell of this evening. I spent a week trying to "fix" the fact that none of the apps that needed wrist detection were working. Then the back just came off, with part of the "glue" clearly not adhering any longer.
Appointments at the 2 Apple stores in San Francisco are hard to come by (7 days out). Since I have Apple Care, they are sending me a new one, and as long as I return the damaged one, there is no cost to me.
About a year old, normal wear & tear. No contact with water other than kinda sweating on the elliptical during my workouts.
Second time Apple Care has come thru for me - last time was with an iPhone whose home button just quit.
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Sep 1, 2016 12:52 AM in response to AR_SFby Jonathan UK,AR_SF wrote:
.. No contact with water other than kinda sweating on the elliptical during my workouts. ..
Hi
Keep in mind that Apple Watch should be cleaned and dried after workouts:
"Keep Apple Watch clean and dry. Clean and dry Apple Watch, the band, and your skin after workouts or heavy sweating."
From: Apple Watch User Guide > Important handling information > Cleaning and care
Cleaning instructions follow in the same section of the User Guide and are also provided in the linked article below.
More information:
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Sep 3, 2016 5:44 AM in response to ChrisJ4203by Nhdd,I am on my fourth Apple Watch. Each time the back has fallen off as described in this thread, after one to five months. Twice, I have taken it to the store and they have sent it in for repair. Once, they replaced it immediately in the store. That was the time I walked in swinging the watch pieces in a transparent plastic bag. Each time I hear "wow, we have never seen it do that before!". This is getting old.
As of this week, I have a new problem. Apparently the back has separated once again and allowed water into the watch. I can't wait to see what happens when I return it this time.
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Sep 3, 2016 8:27 PM in response to Nhddby Tenniswall,I had my Apple Wach when they first came out. Wore them everyday. The only time I took it off was for overnight charging.
The back fell off today. I almost passed out when it happened. After Google "Apple Watch back loose" and found my experience was not unique.
I did not buy AppleCare because none of my Apple products ever failed. After reading what Apple had done for other Apple Watch owners, I decided to take a chance with super glue.
I used a needle to dabble some super glue around the ring. Then snapped the back on and held it tigh for a minute. Put it on the magnet charger. The back came right off.
This time, instead of dabbling, I let the drop form on the needle head and drop it on the ring. After 6 drops around the ring, I snapped the back on and held it tight for a minute. Put it on the magnet charger. Separate them. The back did not come off.
EVerything on the watch still works.
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Sep 6, 2016 9:08 PM in response to nevsfby lisamagness,Same problem for me. This is the second time. So frustrated!! I don't have time to keep taking it back to the store and losing the fitness tracking while its out of commission.