nevsf

Q: Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

 

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

 

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

 

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.


 


<Edited by Host>

Posted on Oct 13, 2015 7:26 AM

Close

Q: Back of Watch fell off

  • All replies
  • Helpful answers

first Previous Page 12 of 12
  • by fia001a,

    fia001a fia001a Aug 29, 2016 8:45 PM in response to nevsf
    Level 1 (4 points)
    Apple Watch
    Aug 29, 2016 8:45 PM in response to nevsf

    I had this same issue happen to me this morning when I took the watch off the charger... The back came off.   I have owned my watch for about 13 months now... Lucky I had applecare and the watch has been sent in to be fixed.  

     

    My only concern now is how much will this cost to fix once my apple care runs out????

  • by antman012,

    antman012 antman012 Aug 29, 2016 9:26 PM in response to nevsf
    Level 1 (4 points)
    Aug 29, 2016 9:26 PM in response to nevsf

    Well, the good news is that Apple replaced the watch even though were 2 months out of warranty.

  • by AR_SF,

    AR_SF AR_SF Aug 31, 2016 9:39 PM in response to nevsf
    Level 1 (8 points)
    Aug 31, 2016 9:39 PM in response to nevsf

    Well....my watch back fell of this evening. I spent a week trying to "fix" the fact that none of the apps that needed wrist detection were working. Then the back just came off, with part of the "glue" clearly not adhering any longer.

     

    Appointments at the 2 Apple stores in San Francisco are hard to come by (7 days out). Since I have Apple Care, they are sending me a new one, and as long as I return the damaged one, there is no cost to me.

     

    About a year old, normal wear & tear. No contact with water other than kinda sweating on the elliptical during my workouts.

     

    Second time Apple Care has come thru for me - last time was with an iPhone whose home button just quit.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 1, 2016 12:52 AM in response to AR_SF
    Level 7 (28,975 points)
    Apple Watch
    Sep 1, 2016 12:52 AM in response to AR_SF

    AR_SF wrote:

     

    .. No contact with water other than kinda sweating on the elliptical during my workouts. ..

    Hi

     

    Keep in mind that Apple Watch should be cleaned and dried after workouts:

     

    "Keep Apple Watch clean and dry. Clean and dry Apple Watch, the band, and your skin after workouts or heavy sweating."


    From: Apple Watch User Guide > Important handling information > Cleaning and care

     

    Cleaning instructions follow in the same section of the User Guide and are also provided in the linked article below.

     

    More information:

     

  • by Nhdd,

    Nhdd Nhdd Sep 3, 2016 5:44 AM in response to ChrisJ4203
    Level 1 (4 points)
    Sep 3, 2016 5:44 AM in response to ChrisJ4203

    I am on my fourth Apple Watch.  Each time the back has fallen off as described in this thread, after one to five months. Twice, I have taken it to the store and they have sent it in for repair.  Once, they replaced it immediately in the store.  That was the time I walked in swinging the watch pieces in a transparent plastic bag.  Each time I hear "wow, we have never seen it do that before!".  This is getting old.

    As of this week, I have a new problem.  Apparently the back has separated once again and allowed water into the watch. I can't wait to see what happens when I return it this time.

  • by Tenniswall,

    Tenniswall Tenniswall Sep 3, 2016 8:27 PM in response to Nhdd
    Level 1 (4 points)
    Sep 3, 2016 8:27 PM in response to Nhdd

    I had my Apple Wach when they first came out. Wore them everyday. The only time I took it off was for overnight charging.

     

    The back fell off today. I almost passed out when it happened. After Google "Apple Watch back loose" and found my experience was not unique.

     

    I did not buy AppleCare because none of my Apple products ever failed. After reading what Apple had done for other Apple Watch owners, I decided to take a chance with super glue.

     

    I used a needle to dabble some super glue around the ring. Then snapped the back on and held it tigh for a minute. Put it on the magnet charger. The back came right off.

     

    This time, instead of dabbling, I let the drop form on the needle head and drop it on the ring. After 6 drops around the ring, I snapped the back on and held it tight for a minute. Put it on the magnet charger. Separate them. The back did not come off.

     

    EVerything on the watch still works.

  • by lisamagness,

    lisamagness lisamagness Sep 6, 2016 9:08 PM in response to nevsf
    Level 1 (4 points)
    Apple Watch
    Sep 6, 2016 9:08 PM in response to nevsf

    Same problem for me. This is the second time. So frustrated!! I don't have time to keep taking it back to the store and losing the fitness tracking while its out of commission.

first Previous Page 12 of 12