nevsf

Q: Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.

 

I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.

 

I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.

 

Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.


 


<Edited by Host>

Posted on Oct 13, 2015 7:26 AM

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Q: Back of Watch fell off

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 25, 2015 11:10 AM in response to Kstud7
    Level 9 (58,424 points)
    iPhone
    Jul 25, 2015 11:10 AM in response to Kstud7

    Kstud7 wrote:

     

    There was never an argument, just a reply, so what did I lose?

    For starters, all credibility.

     

    Csound1 is not required to own an Apple Watch to respond here. Only the hosts get to decide if a post is a violation of the terms of use.

  • by nevsf,

    nevsf nevsf Jul 25, 2015 3:17 PM in response to nevsf
    Level 1 (27 points)
    Jul 25, 2015 3:17 PM in response to nevsf

    Final follow-up to my original post. Apple ended up replacing the broken watch with a new one, just arrived today. The guy helping me at the Apple Store said he'd never had someone come in with the back falling off, but he had seen it mentioned in an internal service bulletin.

     

    So, if the back of your watch falls in, take it to an Apple Store or send it in. They know about the problem.

     

    And that's the end of my story - unless the back falls off again :-)

     

    (N.B. I still think gluing in a part that's under a fair amount of stress and heat is a strange decision, but I concede the point that I'm not a glue expert. Hope the number of us that had this problem stays small!)

  • by Kstud7,

    Kstud7 Kstud7 Jul 27, 2015 5:44 AM in response to Meg St._Clair
    Level 1 (5 points)
    Jul 27, 2015 5:44 AM in response to Meg St._Clair

    "For starters credibility"?

     

    when the reply does not corespond to the general question it is not needed and I did not know I was trying to be credible to anyone, i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick, I'm here to see how many more has had this problem, not to read these un related comments from you two.  the space shuttle uses glue, who cares I did not buy a space shuttle I bought an apple watch and no wearable watch should have the back glued on.

  • by Csound1,

    Csound1 Csound1 Jul 27, 2015 5:49 AM in response to Kstud7
    Level 9 (50,252 points)
    Desktops
    Jul 27, 2015 5:49 AM in response to Kstud7

    You do not get to choose what I post before you can spell.

  • by Chris CA,

    Chris CA Chris CA Jul 27, 2015 5:55 AM in response to zorkor
    Level 9 (79,451 points)
    iPhone
    Jul 27, 2015 5:55 AM in response to zorkor

    zorkor wrote:

     

    when they make you pay "half price" of the product for "mailing" then you will know what i mean.

    Then we will not know what you mean.

    Sending a product to Apple for service does not cost you anything...

  • by Csound1,

    Csound1 Csound1 Jul 27, 2015 6:01 AM in response to Chris CA
    Level 9 (50,252 points)
    Desktops
    Jul 27, 2015 6:01 AM in response to Chris CA

    There is no place for the truth in this thread, let Zorko have his fantasy his way.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 27, 2015 4:57 PM in response to Kstud7
    Level 9 (58,424 points)
    iPhone
    Jul 27, 2015 4:57 PM in response to Kstud7

    Kstud7 wrote:

    i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

    Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

     

    I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

  • by Csound1,

    Csound1 Csound1 Jul 27, 2015 4:59 PM in response to Meg St._Clair
    Level 9 (50,252 points)
    Desktops
    Jul 27, 2015 4:59 PM in response to Meg St._Clair

    Meg St._Clair wrote:

     

    Kstud7 wrote:

    i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

    Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

     

    I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

    Thanks Meg, I appreciate that. And as for the man with the attitude? c'est la vie.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 27, 2015 5:22 PM in response to Csound1
    Level 9 (58,424 points)
    iPhone
    Jul 27, 2015 5:22 PM in response to Csound1

    Csound1 wrote:

     

    Meg St._Clair wrote:

     

    Kstud7 wrote:

    i don't think Csound1 needs you for backup he can defend him or herself, so back off sidekick,

    Once again, you seem to have failed to grasp concept that you don't get to decide who posts in this thread.

     

    I have a great deal of respect for Csound1 so, being called their sidekick is hardly an insult.

    Thanks Meg, I appreciate that. And as for the man with the attitude? c'est la vie.

     

  • by allygirl42802,

    allygirl42802 allygirl42802 Aug 3, 2015 7:42 AM in response to nevsf
    Level 1 (0 points)
    Aug 3, 2015 7:42 AM in response to nevsf

    -nevsf,

     

    As unfortunate as it is, I am SO happy to have found your post about the back of your Apple Watch falling off. I went to charge mine last night and body of the watch just fell forward, leaving the magnetic battery on the charger, connected by the ribbon. I was absolutely shocked and cranky, seeing as I paid $649 for the Stainless Steel 38mm watch, but I'm glad to know I'm not the only one. I made a Genius Bar appointment for today and I was hoping that they would just replace it, now the Watch is available in Apple Stores and this is CLEARLY a hardware defect, but seeing as your post was just July 19th, maybe not. Thoughts?

  • by nevsf,

    nevsf nevsf Aug 3, 2015 4:00 PM in response to allygirl42802
    Level 1 (27 points)
    Aug 3, 2015 4:00 PM in response to allygirl42802

    My store also had watches in stock, but not "service replacement" watches, so they had to send it in for replacement or repair. It took about 5 days, and the couldn't mail the unit directly to me - it had to go the the store which meant I had to make another trip. They ended up sending a replacement unit.

     

    Overall I find Apple to have the best customer support, but the watch repair experience was only satisfactory.

     

    Good luck to you!

     

    Despite its flaws, I did miss not having the watch, so perhaps that speaks well of it. IMHO not Apple's best product, but also not its worst.

  • by pug1334,

    pug1334 pug1334 Aug 3, 2015 7:01 PM in response to Kstud7
    Level 1 (24 points)
    Aug 3, 2015 7:01 PM in response to Kstud7

    Kstud7 wrote:

     

    You are not the first and will certainly not be the last, this happened to me also, I went to pull the watch from the charger and the back stayed on the magnet revealing the inside of the watch and the strip that connects it, this will happen to everyone over time because the heat from the battery charging eventually breaks down the glue which holds the back onto the watch, I own the stainless steel version, so there is no particular version not effected, there is a video on YouTube about this problem, all apple will do is glue the back onto the watch again so in a couple of months this will happen again, this is a manufacturing defect, I mean who glues the back onto a watch anyway?

    That is horrifying  that the back isn't held in place by hardware.  I hope that doesn't happen to me.  For the $599 it cost plus Applecare, I am shocked.

  • by deggie,

    deggie deggie Aug 3, 2015 7:05 PM in response to pug1334
    Level 9 (54,434 points)
    Aug 3, 2015 7:05 PM in response to pug1334

    Why is it horrifying? Did you read other posts in this thread?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 3, 2015 7:48 PM in response to pug1334
    Level 8 (37,876 points)
    Mac OS X
    Aug 3, 2015 7:48 PM in response to pug1334

    pug1334 wrote:

    That is horrifying  that the back isn't held in place by hardware.  I hope that doesn't happen to me.  For the $599 it cost plus Applecare, I am shocked.

    How horrified are you that a Boeing 777 is not held together by hardware either? Or an Airbus 380?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 4, 2015 4:26 AM in response to nevsf
    Level 9 (58,424 points)
    iPhone
    Aug 4, 2015 4:26 AM in response to nevsf

    nevsf wrote:

     

    My store also had watches in stock, but not "service replacement" watches, so they had to send it in for replacement or repair. It took about 5 days, and the couldn't mail the unit directly to me - it had to go the the store which meant I had to make another trip. They ended up sending a replacement unit.

     

    Overall I find Apple to have the best customer support, but the watch repair experience was only satisfactory.

     

    Good luck to you!

     

    Despite its flaws, I did miss not having the watch, so perhaps that speaks well of it. IMHO not Apple's best product, but also not its worst.

    Thank you for your measured, rational follow up.

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