spinning wheel on photos

I tried opening photos on my mac and I am getting the spinning wheel. Ive tried restarting computer and getting same thing. When photo is open with e spinning wheel,I cannot access anything with that program

Posted on Jul 15, 2015 11:25 AM

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3 replies

Jul 15, 2015 12:06 PM in response to douglasfromwahiawa

With the amount of information you've provided it's impossible to offer a solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:

  • what system version are you running?
  • how much free space on your boot drive?
  • how big is your library, i.e. how many photos?
  • what fixes have you tried?
  • where is your library located?
  • did you apply any updates or upgrades just prior to the problem occurring?
  • are you running a "managed" or "referenced" library?
  • what type of Mac?
  • have you run any "cleaning" or "optimizing" apps on your Mac?

User uploaded file

Jul 15, 2015 11:39 AM in response to douglasfromwahiawa

Try, if you can open Photos on a different Photos library. This will tell you, if the library is corrupt or there is a different problem.

Force quit Photos, if it is still spinning, then hold down the option key while you start Photos again. When the library chooser panel comes up select to create a new library. Does Photos work with a new library?

  • If yes, make a backup of the Photos Library and then repair it. Don't repair without a backup of the library.
  • If no, test in a different user account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

spinning wheel on photos

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