HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questions
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Helpful answers
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Jul 15, 2015 8:39 PM in response to kathyvargasalvarezby Niel,You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If you can't reach Apple at all, create a new Apple ID. You won't be able to transfer previous purchases or iTunes Store credit between them.
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