iTunes login fail: "Error description not available"

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Level 1

13 points

iTunes login fail: "Error description not available"

Hello,

I am unable to log in to iTunes Store since the recent iTunes update. I thought it had to do with the fact that I was using iOS 9 public beta on my iPad, which is the only Apple device I possess. When trying to log in "error description not available" shows up on my PC, and there is a verification code notification on my iPad.
Anyway, I restored the device to iOS 8 wiping all my data, since I thought this would sove the problem. However, now I can't log in on either of the devices! I can access my Apple ID, but I can't access iTunes Store. The same error shows up on iPad.
Does anybody happen to experience the same issue?

iPad Mini, iOS 8.4, + newest iTunes on a Windows PC

Posted on Jul 16, 2015 4:58 AM

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Answer 1

Jul 19, 2015 1:58 PM in response to vargtimmen

I'm having the same problem too. installed ios9 my itunes is 122116 and use the osx Yosemite

Have you ever managed to solve in any way? can you help me?

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Answer 2

vargtimmen Author

Level 1

13 points

Jul 19, 2015 2:51 PM in response to Eliezer Moura

I'm still having the problem. Apple Support is to call me tomorrow morning, so I'll update you if this helps.

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Answer 3

Jul 19, 2015 8:58 PM in response to vargtimmen

I solved it putting the generated code right after the password, for example:
email: appleid@icloud.com password: applepassword(put the code here after the error and access)

excuse me for my english but i'm not english

Hope this helps

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Answer 4

vargtimmen Author

Level 1

13 points

Jul 20, 2015 2:57 AM in response to tizianogd

Thanks for sharing a solution with us.
However, I don't have access to any Apple device with my account signed in. So in my case it won't work :/

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Answer 5

Jul 20, 2015 4:13 AM in response to tizianogd

I'm trying your suggestion over without success. Come information. Forgot password? Your password has been entered incorrectly more than once. For your protection, you must get it back before continuing using the iTunes Store.

I enter applepassword along with my password (mypassword.applepassword)?

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Answer 6

@di

Level 1

8 points

Jul 21, 2015 2:15 AM in response to vargtimmen

Hi,

Is there any breakthrough with the solution?

I have made some purchase on my iTunes and not been able to view that purchase on my Apple MAC running itunes version 12.2.1.16.

Even after changing my apple ID password, its not working.

if any body has the solution please post it here.

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Answer 7

Jul 23, 2015 1:32 PM in response to @di

I contacted support by phone. Here in Brazil. I am still awaiting a solution. They informed me they would take the case to the engineering department. I'm four days without being able to make use of my ID

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Answer 8

Jul 25, 2015 4:11 PM in response to vargtimmen

Hey folks,

it really seems to be a problem with the two factor authentication especially when running the public beta of el capitan. But the solution posted by tizianogd really works fine:

First try to log in to your iTunes account with your current apple password. After this was declined with "Error description not available" you need to click on "Allow". Just type the 6-digit-code shown in the next window right after your password and press enter. Voila... you are logged in 🙂

Example:

Your current password is "thisismypassword"

Your given 2-factor code is 125 521.

You need to log in with the password "thisismypassword125521"

I hope this problem gets solved in the next release...

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Answer 9

Jul 26, 2015 7:22 AM in response to stephan.du

And then people, in my case the stephan.du the explanation was clear . Thank You. It worked for me.

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Answer 10

vargtimmen Author

Level 1

13 points

Jul 28, 2015 4:05 PM in response to vargtimmen

All right guys, I managed to fix that problem and it was ridiculously easy.

If you have access to your Apple ID, log in and turn off the two-step authentification process. You couldn't do that before (at least I couldn't) but it seems like they updated the site and you can just shut this god ****** option off! It should return you to the previous version of the Apple ID site (non-beta). I hope this helps.

Many thanks to everyone that contributed to this thread.

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