why is an app visible on my iphone but is it not in the list for my iPad

Question

Level 1

4 points

why is an app visible on my iphone but is it not in the list for my iPad

I downloaded the app from Honeywell (Total connect comfort) from the app store, installed it on my iPhone.

It's visible in the list with apps for the iPhone.

Now I want to install it on my iPad, but when I connect my iPad to the same computer which I use for the iPhone, I don't see the app anymore in the list of apps.

I contacted Honeywell, they say it can be installed on an iPad as well. I use 8.4.

See https://itunes.apple.com/nl/app/total-connect-comfort-europe/id783653368?mt=8

It's only available in the Europe store.

Thanks,

Laurens

MacBook Pro, OS X Yosemite (10.10.1), Mid 2009, 8Gb RAM, SSD HD

Posted on Jul 16, 2015 5:54 AM

Reply

Answer 1

jeremy_v

Community Specialist

Jul 18, 2015 5:54 AM in response to LaurensHod

Hi LaurensHod,

Thanks for participating in the Apple Support Communities.

It sounds like you downloaded an app using iTunes and synced it to your iPhone, but the same app won't sync to your iPad.

First, double check the sync settings for your iPhone and iPad in iTunes using the steps in Sync your iPhone, iPad, and iPod with iTunes using USB. You may want to sync your iPhone first, and then try to sync your iPad again.

You can also try downloading the app to your iPad over Wi-Fi using the steps in Download past purchases from iTunes in the Cloud - Apple Support

Best Regards.

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Answer 2

LaurensHod Author

Level 1

4 points

Jul 18, 2015 12:11 PM in response to jeremy_v

Thanks for your reply. I didn't think about downloading over wifi. I tried that. The Appstore found the app, I see Download, after clicking the the button it says install, a wheel is spinning and then it goes back to Download.... and it starts all over again, click on download etc.

The app doesn't download on my iPad 😟

This app is only available in the Europeen store. I have two accounts, one for USA and one for Europe.

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Answer 3

jeremy_v

Community Specialist

Jul 20, 2015 5:57 AM in response to LaurensHod

Hi Laurens,

Thank you for your reply.

It sounds like the Total Connect Comfort app doesn't download from the App Store or sync from your iTunes library.

If you haven't already, be sure to restart your iPad. You can also try signing out and back in to the iTunes & App Store on your iPad:

Tap Settings > iTunes & App Stores.

Tap your Apple ID.

Tap Sign Out.

Enter your Apple ID and Password and tap Sign In.

From Sign in with a different Apple ID on your iPhone, iPad, or iPod touch.

If the app still doesn't download or sync, you may want to contact Apple Support using the methods at https://getsupport.apple.com/GetproductgroupList.action.

All the best.

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