Pandora plays automatically after ending a call

Question

Level 1

9 points

Pandora plays automatically after ending a call

I have the Pandora app installed on my iPhone 5c, and since installing iOS 8.4, each time I end a phone call, Pandora will start playing whatever I was last listening to. It is very annoying and unwanted, considering that it started blasting rap music in my office at work after a call. This never happened prior to the latest update.

When researching online, I found a site that recommended uninstalling Pandora, restarting the iPhone, and then reinstalling Pandora. Another user claimed that this worked for them, so I tried it. It worked for me about two days, and now it has started doing this again.

If anyone has a fix or any advice for this issue, please let me know. I would love to get this issue resolved as soon as possible.

Thank you for your help!

iPhone 5c, iOS 8.4

Posted on Jul 16, 2015 9:38 AM

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Answer 1

MissChris730 Author

Level 1

9 points

Jul 16, 2015 10:49 AM in response to Kilgore-Trout

I just sent a message to Pandora's support team. I did check my updates and saw that Pandora was updated on July 10th, which is about the time I upgraded my iOS, so hopefully they will be able to resolve my issue. I will update this discussion once I have more information. Thank you for your suggestion.

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Answer 2

MissChris730 Author

Level 1

9 points

Jul 22, 2015 8:51 AM in response to Kilgore-Trout

A support representative from Pandora replied to my message and gave me the following list of steps to try:

1) Uninstall the Pandora app on your device:

Hold down the Pandora icon on the desktop until all the icons start 'shaking.' Then touch the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.

2) Go to your computer and launch iTunes.

3) Delete Pandora from the iTunes list of Applications (it's an option from the list on the left, below Music).

4) Sign out of the iTunes Store (click your iTunes Store sign-in information, usually an email address, in the upper right of the screen and select 'sign out').

5) Plug your device into your computer using the white USB cable, then select 'sync' in iTunes.

6) Sign back in to the iTunes Store on your computer (again, in the upper right). This account may possibly use the same email address as your Pandora account, but may have a different password.

7) Select 'sync' in iTunes, one last time.

Then re-install Pandora via the App Store *on the device*, not on your computer.

I went through these and it solved the issue for about a day, then it started back again. I let her know that the issue returned and she said that it was a problem with Pandora's app and they were working to resolve it. Hopefully I won't have to wait much longer before they release another update!

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Answer 3

Jul 31, 2015 5:00 PM in response to MissChris730

I have an iPohone 5s, iPhone 6 and iPhone 6+, all of my phones are having the same issue but not only with Pandora also with the regular music player on my phone. Pretty much happens when you disconnect from a blutooth device without pushing pause and then you get a call and hang up or decline it.

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Answer 4

JHarrah

Level 1

0 points

Aug 1, 2015 8:46 AM in response to peruano4life

Well thanks for the help. I'll try pausing. I just still have the issue even after I pause after this happens. The next call that comes triggers it to auto play again. I will still give this the old college try and report back.

Thanks!

—

Sent from Mailbox

On Fri, Jul 31, 2015 at 5:00 PM, Apple Support Communities Updates

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Answer 5

MissChris730 Author

Level 1

9 points

Aug 3, 2015 1:29 PM in response to JHarrah

I still don't have any news from Pandora. They haven't updated their app yet either. It's driving me CRAZY and I really hope it gets resolved ASAP. I'll post here when someone gets back to me, or they release a new update.

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Answer 6

alucard

Level 4

2,714 points

Aug 5, 2015 8:51 AM in response to MissChris730

It's bizarre because I've had Pandora on my iPhone for a very long time and this issue has just started to happen over the past few months. Looks like it's happening to a lot of people. Going to try the reinstall process.

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Answer 7

Aug 7, 2015 1:25 PM in response to MissChris730

Close out of the Pandora app after you are finished using it. If you don't fully close out of it, it is still running in the background. Double click your home button (the circle on the bottom) and slide the app up to close it. This will help your data usage, battery life, and speed as well.

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Answer 8

tommydag

Level 1

9 points

Dec 22, 2015 8:47 AM in response to hhnagy

Yes, this is not a Pandora issue. The issue is probably with the latest install of iOS. Has anyone found a solution to this instead of all of the temporary ones listed above? I've tried uninstalling Pandora and then reinstalling it but the same thing happens and it is not just Pandora that it happens with but also iTunes.

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Answer 9

baadb

Level 1

10 points

Nov 11, 2016 11:22 AM in response to MissChris730

If you research this issue you'll find that the iPhone does this not just for Pandora but for a whole host of services and music. There are lot's of people complaining about it, over an extended period of time but no comment or solution from Apple has been forthcoming. Just Google "iphone how to stop autoplay when ending a call" to see what I mean.

I have gone as far as to call Apple support, only to have the rep hang up on me.

Call me cynical but you have to ask, "Is Apple at all interested in fixing it?".

When you think about autoplay as a concept, Note YouTube (Google) does this too, where autoplay is the default for videos. It is in their interest to boost pushed content and plays. When you are dealing with a company as big as Apple (and YouTube) - setting things to autoplay will dramatically boost plays. Boosting plays boosts revenues, so don't expect a fix anytime soon. - Just my opinion...

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Answer 10

Jul 16, 2015 10:43 AM in response to MissChris730

Contact the app vendor. Its Pandora's issue.

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Answer 11

JHarrah

Level 1

0 points

Jul 30, 2015 10:28 AM in response to MissChris730

Please let us know if there is anything else that you find out. This absolutely annoys the crap out of me. I'm pretty close to quitting my service.

Thanks!

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Answer 12

hhnagy

Level 1

4 points

Aug 9, 2015 10:08 AM in response to MissChris730

Same thing happened on my husband's new iphone 6. Uninstalling and reinstalling app did not help. It did help when I turned off his bluetooth, however.

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