HT204934: About the security content of Mac EFI Security Update 2015-001

Learn about About the security content of Mac EFI Security Update 2015-001
bcodervt

Q: Cannot install Mac EFI Security Update 2015-001

I have tried to install this update from software update, which did not work - the error message indicated that installation was not verified. I tried to manually download the update and when i run it i get "The installation failed" please contact the manufacturer. I tried to reset my pram, anything else to try here?

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Jul 16, 2015 7:41 AM

Close

Q: Cannot install Mac EFI Security Update 2015-001

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 16, 2015 7:58 AM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 16, 2015 7:58 AM in response to bcodervt

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select

              /var/log install.log

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen. The contents of the log will appear on the right. Each log message begins with a timestamp. Select the messages from the time of the last installation or update attempt. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again. Select the new messages that appear. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting. You may need to use a text editor with search and replace, such as TextEdit.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by bcodervt,

    bcodervt bcodervt Jul 16, 2015 8:31 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 16, 2015 8:31 AM in response to Linc Davis

    thanks for your response! - here are results: http://pastebin.com/R3Kdfn3r

  • by Linc Davis,

    Linc Davis Linc Davis Jul 16, 2015 8:58 AM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 16, 2015 8:58 AM in response to bcodervt

    You're getting corrupt downloads. Usually that's due to network conditions. Try on another network, if possible.

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 9:02 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 17, 2015 9:02 AM in response to Linc Davis

    Tried on a different network, different user, manual download/different user  no luck. Contacted Apple, they said to reinstall OS,  no time for that...

  • by Linc Davis,

    Linc Davis Linc Davis Jul 17, 2015 9:50 AM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 17, 2015 9:50 AM in response to bcodervt

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 10:22 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 17, 2015 10:22 AM in response to Linc Davis

    I did try in safe mode, my system is using file vault

  • by Linc Davis,

    Linc Davis Linc Davis Jul 17, 2015 11:43 AM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 17, 2015 11:43 AM in response to bcodervt

    I did try in safe mode

    Did or did not?

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 11:54 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 17, 2015 11:54 AM in response to Linc Davis

    I tried running the update while in safe mode

  • by Linc Davis,

    Linc Davis Linc Davis Jul 17, 2015 12:59 PM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 17, 2015 12:59 PM in response to bcodervt

    This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders/zz

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 2:24 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 17, 2015 2:24 PM in response to Linc Davis

    Same issue, thanks for hanging in there on this!

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 2:49 PM in response to bcodervt
    Level 1 (0 points)
    Jul 17, 2015 2:49 PM in response to bcodervt

    understand if you bail at this point as well 

  • by Linc Davis,

    Linc Davis Linc Davis Jul 17, 2015 3:00 PM in response to bcodervt
    Level 10 (207,963 points)
    Applications
    Jul 17, 2015 3:00 PM in response to bcodervt

    I don't have a better idea than what Apple suggested.

  • by bcodervt,

    bcodervt bcodervt Jul 17, 2015 3:02 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 17, 2015 3:02 PM in response to Linc Davis

    thanks for trying! Hopefully their suggestion will work!