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Helpful answers
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Jul 16, 2015 10:10 AM in response to ||rheaangela||by damaag,Hello
If the videos were in the "iCloud backup" they wouldn't need to download separately.
It sounds like they might be in the iCloud Photo Library.
Try saving them using the steps from the link below.
Archive or make copies of your iCloud data
https://support.apple.com/en-us/HT204055
Best of Luck
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by Winston Churchill,Jul 16, 2015 11:06 AM in response to ||rheaangela||
Winston Churchill
Jul 16, 2015 11:06 AM
in response to ||rheaangela||
Level 10 (104,074 points)
Apple TVTry in another location using a different internet connection.
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Jul 19, 2015 4:19 AM in response to damaagby ||rheaangela||,i changed my settings to download and keep originals...but still nothing happened. when i open those videos on the top right corner there is an option 'Edit'. when i select that it shows its downloading. when its almost getting over it says error in downloading and everything is back to like how it was before