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6TB drives won't mount after restart in Mac Pro 2012

The problem manifests itself when a 6TB HGST drive does NOT mount on the desktop nor appears in the Disk Utility after a reboot. The ONLY way I have figured out how to work around this problem is to shut down the computer and the open the case and slightly pull out one 6TB hard drive (i.e. enough to release it from the SATA connector on the logic board) and then push it back in. At that point, if I boot the computer any and all 6TB HGST drives installed in the computer will appear on the desktop until I restart the next time. I don't have to remove each and every drive to make them all appear, just one.


When I first experienced this issue, I assumed it was a hardware problem with that one computer, but I have now experienced it again with a different computer at the different company and with a 6TB HGST drive from a different production batch. Now that I have two data points, I want to test this configuration on other computers to see if I can figure out if it is more widespread than the existing two machines.


The similarities between the two machines are more than the differences. They are both Mac Pro 2010 5,1 models at their core, but they are also both the 2012 variant that was a slight upgrade from the 2010 model. They both have the shipping EFI firmware (which is the latest for that model). They both have 20GB of RAM and they both run Mac OS X 10.8.5. One machine is used for graphic design and the other is a server. They also both have more than one drive slot being used. The one machine that is the server have four drives. Two are 2GB drives used as the boot partitions. The last two are 6TB data drives. The other machine that is used for design has two 2TB drives for booting and backup and one 6TB drive for Time Machine (the fourth slot is empty). In both cases the 2TB drives are Toshiba drives (using the HGST derived manufacture process). Also in both cases the two 2TB drives are in slot 1 and 2 and the 6TB drive(s) are in 3 or 3 and 4. They both have ATI Radeon 5770 cards. Both are plugged into Ethernet networks and do not have wireless turned on.


There are some differences too. The server has a number of external RAID boxes connected via an ESATA card. The other computer has nothing in the PCI-E slots. The server has an after market replacement DVD and the graphics machine has its stock DVD drive. The server machine runs OS X Server.app.


I have a number of resources at my disposal so I plan to do some further testing. That said, I don't have everything to be really thorough and would love some help from others whom are either experiencing this or just want to help. Here is what I don't know and would like to test.


I have in my world Mac Pros that I can test at different customer locations. I can test a 1,1 easily, and I can also test a 3,1 and 4,1. I have those all available in my direct control right now. What I don't have is a 5,1 2010 model, but I can borrow one to test. I can also procure another 6TB HGST drive. What I don't have is a WD 6TB or other brand. I would love to know if this is specific to HGST or if it is a general problem for 6TB drives, Also, for that matter, I would love to see if this happens with 5TB drives. Has anyone else installed a HGST or WD 6TB and had mounting problems?


It would also be great to know if this issue is independent of OS. I plan to test 10.6, 10.8, and 10.10. Of course on the 1,1 Mac Pro I can't test past 10.7. I also would like to know if it matters that a 2TB drive is present and even if that drive is a Toshiba or other brand and even the quantity of drives and their slot position. I hazily remember trying to move drives around in slots when I first encountered this problem. I also wonder if different models of the 6TB drive may behave differently (i.e. NAS versus Enterprise).


I plan to post my results when I am done with the testing.

Mac Pro, OS X Mountain Lion (10.8.5)

Posted on Jul 16, 2015 11:26 AM

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113 replies

Jul 21, 2015 12:13 PM in response to Adam Wunn

Same problem here. Mac Pro 2012. OS 10.8.5

Got two 6TB HGST NAS. I used the drives for few months in a external USB3 dock, and they worked just fine. I installed them internally.

They mounted fine on initial boot up, but after restart they didn't mount.

I have two others in my server that is still running Snow Leopard, no problem there.


Thanx for all the feedback guys, the post here, where very helpfull.


///

Jul 21, 2015 5:38 PM in response to Grant Bennet-Alder

Grant,


It is possible they are correct, but I am skeptical. If you restart the computer, the drives don't spin down, therefore they should unit attention ready. A shut down and restart is the only circumstance where their suggestion makes sense to me. The fact that the "He" drives work and the NAS don't, tells me that there is a design difference or firmware issue. I have a feeling that I will get back from Hitachi some form of "NAS drives are meant for stand alone NAS units and weren't designed to be used in a server." or some-such silliness, but I may be wrong on that. Time will tell.


I too was thinking about what to do with the existing two drives I can't return for credit. Using the drive as an external or in a dock will probably work just fine since they are not plugged into the internal SATA. It might also work with an ESATA card internally. I haven't tested either configuration, but I plan to try. They may also work with a dock like the OWC Voyager. I think that at this point any application where the drive will be mounted internally is going to be an issue.


I will post more once I test more or if HGST calls me back with more information.

Jul 21, 2015 5:46 PM in response to Adam Wunn

FWIW I have one of those HGST 6TB drives in an external OWC enclosure, and it's been fine. I can boot from it and it mounts on restarts. It's connected via FW800; haven't tried it with eSATA or USB3 yet. My impression is that it may be a tad slower to mount than external other drives I have hooked up to the Mac Pro, but I wouldn't swear to that.

Jul 27, 2015 11:09 AM in response to Adam Wunn

I just got off the phone with Matt at HGST Support and he said this is a known problem with the Mac Pro Tower line and was originally reported to them by OWC and that these drives are unsupported on the older Mac Pros (Towers not Trash Can).


I have a Mid 2010 Mac Pro Tower with all 4 internal hard drive bays filled with two 4TB HGST 72000 RPM drives and two 6TB HGST 72000 Deskstar NAS drives. I boot from an internal 1TB Samsung SSD mounted on an OWC Accelsior S board connected to my Mac's PCIe slot.


I can confirm under Yosemite that the 6TB drives mount fine on a cold boot, but if I do a restart only the SSD and 4TB HDDs mount, leaving the two 6TB drives unmounted and unseeable by Disk Utility.


I can live with doing cold boot ups vs restarts, but I'd be curious to know if this is a hardware issue with using a fast SSD drive, or an incompatibility with the older Mac Pro Towers SATAII 3G connectors (instead of the standard SATAIII 6G connections on newer machines).

Jul 30, 2015 1:15 AM in response to sinoue

Just to verify issue, I sold this 6TB HGST 72000 Deskstar NAS drive to friend of mine who uses MacPro 3.1 8-core 2.8GHz.

The drive mounts fine - no complains (installed in standard slot).

So looks like the "HGST NAS No hot restart mount issue" is specific to MacPro 5.1 model.

Counting limited number of installed system, i would not expect HGST to address the problem with firmware.

Aug 7, 2015 5:01 PM in response to Nadir of Moscow

Nadir - Thanks for letting me know the drives worked fine in your friend's computer.


Update: The problem seems to be specific to users booting off an OWC Accelsior S PCIe card. I have a Samsung 1TB SSD installed in my Accelsior S card and use it as a boot drive for my Mid 2010 Mac Pro Tower that has 4 HGST HDDs in the drive slots. The 2 HGST 4TB drives work fine on restarts, but the 2 6TB HGST drives are only seen if I do a boot up from a shut down. If I do a restart the 2 6TB drives disappear from Finder and Disk Utility.


On "hold" with Other World Computing's online chat to see if there is going to be a solution, or if we need to live with cold starts.

Aug 12, 2015 1:23 PM in response to sinoue

After several conversations with OWC, they finally admitted to me that they agree this is an issue and that I shouldn't expect that Apple or HGST will do anything since the problem occurs on legacy products. I have also been told that the sales staff is making sure to steer people clear of the HGST NAS 6TB drive and suggesting other capacities or brands.

6TB drives won't mount after restart in Mac Pro 2012

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