Adam Wunn

Q: 6TB drives won't mount after restart in Mac Pro 2012

The problem manifests itself when a 6TB HGST drive does NOT mount on the desktop nor appears in the Disk Utility after a reboot. The ONLY way I have figured out how to work around this problem is to shut down the computer and the open the case and slightly pull out one 6TB hard drive (i.e. enough to release it from the SATA connector on the logic board) and then push it back in. At that point, if I boot the computer any and all 6TB HGST drives installed in the computer will appear on the desktop until I restart the next time. I don't have to remove each and every drive to make them all appear, just one.

 

When I first experienced this issue, I assumed it was a hardware problem with that one computer, but I have now experienced it again with a different computer at the different company and with a 6TB HGST drive from a different production batch. Now that I have two data points, I want to test this configuration on other computers to see if I can figure out if it is more widespread than the existing two machines.

 

The similarities between the two machines are more than the differences. They are both Mac Pro 2010 5,1 models at their core, but they are also both the 2012 variant that was a slight upgrade from the 2010 model. They both have the shipping EFI firmware (which is the latest for that model). They both have 20GB of RAM and they both run Mac OS X 10.8.5. One machine is used for graphic design and the other is a server. They also both have more than one drive slot being used. The one machine that is the server have four drives. Two are 2GB drives used as the boot partitions. The last two are 6TB data drives. The other machine that is used for design has two 2TB drives for booting and backup and one 6TB drive for Time Machine (the fourth slot is empty). In both cases the 2TB drives are Toshiba drives (using the HGST derived manufacture process). Also in both cases the two 2TB drives are in slot 1 and 2 and the 6TB drive(s) are in 3 or 3 and 4. They both have ATI Radeon 5770 cards.  Both are plugged into Ethernet networks and do not have wireless turned on.

 

There are some differences too. The server has a number of external RAID boxes connected via an ESATA card. The other computer has nothing in the PCI-E slots. The server has an after market replacement DVD and the graphics machine has its stock DVD drive. The server machine runs OS X Server.app.

 

I have a number of resources at my disposal so I plan to do some further testing. That said, I don't have everything to be really thorough and would love some help from others whom are either experiencing this or just want to help.  Here is what I don't know and would like to test.

 

I have in my world Mac Pros that I can test at different customer locations. I can test a 1,1 easily, and I can also test a 3,1 and 4,1. I have those all available in my direct control right now. What I don't have is a 5,1 2010 model, but I can borrow one to test. I can also procure another 6TB HGST drive. What I don't have is a WD 6TB or other brand. I would love to know if this is specific to HGST or if it is a general problem for 6TB drives, Also, for that matter, I would love to see if this happens with 5TB drives. Has anyone else installed a HGST or WD 6TB and had mounting problems?

 

It would also be great to know if this issue is independent of OS. I plan to test 10.6, 10.8, and 10.10. Of course on the 1,1 Mac Pro I can't test past 10.7. I also would like to know if it matters that a 2TB drive is present and even if that drive is a Toshiba or other brand and even the quantity of drives and their slot position.  I  hazily remember trying to move drives around in slots when I first encountered this problem. I also wonder if different models of the 6TB drive may behave differently (i.e. NAS versus Enterprise).

 

I plan to post my results when I am done with the testing.

Mac Pro, OS X Mountain Lion (10.8.5)

Posted on Jul 16, 2015 11:26 AM

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Q: 6TB drives won't mount after restart in Mac Pro 2012

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  • by Adam Wunn,

    Adam Wunn Adam Wunn Dec 8, 2015 4:21 PM in response to PRC
    Level 1 (4 points)
    Servers Enterprise
    Dec 8, 2015 4:21 PM in response to PRC

    This is fascinating! Excellent work. This helps prove my previous musings that it may be a timing issue. This also clearly indicates to me that this is indeed an Apple Issue and one they could fix if they cared enough to do so. Thank you for suggesting an awesome work around.

  • by Adam Wunn,

    Adam Wunn Adam Wunn Dec 8, 2015 4:22 PM in response to mvasilakis13
    Level 1 (4 points)
    Servers Enterprise
    Dec 8, 2015 4:22 PM in response to mvasilakis13

    Yes I noted that in a previous post that they work fine in 2006 and 2008 Mac Pros without issue. I am glad to see that you experienced the same.

  • by Adam Wunn,

    Adam Wunn Adam Wunn Dec 8, 2015 4:25 PM in response to oldasdirt macuser
    Level 1 (4 points)
    Servers Enterprise
    Dec 8, 2015 4:25 PM in response to oldasdirt macuser

    Your report is the FIRST I have heard of drives crashing during operation. The issue my customers have seen and others in this forum have been mounting issues after a warm reboot. You might have something in addition going on that could be caused by a bad drive. I would start with OWC and have them replace the drive if it is less than 30 days since you purchased. Otherwise you can RMA the drive for replacement from HGST (WD).

  • by Adam Wunn,

    Adam Wunn Adam Wunn Dec 8, 2015 4:29 PM in response to Matthew Wilson5
    Level 1 (4 points)
    Servers Enterprise
    Dec 8, 2015 4:29 PM in response to Matthew Wilson5

    This is excellent news. Thank you for sharing. I wondered about the 6TB Toshiba and now I am glad that I know it worked for you. That might be a great solution for my customers as well. It is also good to know that I need to get the OWC brackets for the drive. They are worth buying if the drive works properly.  I have also been buying Helium drives for customers and I can report they have continued to work like a champ with no restart issues. The prices are also coming down too. That said, I will probably try the Toshiba drive next time since the pricing will be better and most people don't like to pray an enterprise premium. 

  • by PRC,

    PRC PRC Dec 15, 2015 3:30 PM in response to Adam Wunn
    Level 1 (75 points)
    Dec 15, 2015 3:30 PM in response to Adam Wunn

    Adam: I did get confirmation from HGST that there is an issue with the 2012 MacPro and the 6GB drives not mounting.  Very erratic and inconsistent mounting.  My workaround did not stand the test of time, sorry.  Anything new on your end?

    Patrick

    MacOvation

  • by mvasilakis13,

    mvasilakis13 mvasilakis13 Dec 15, 2015 4:31 PM in response to PRC
    Level 1 (0 points)
    Dec 15, 2015 4:31 PM in response to PRC

    I've been swamped so I haven't had time to do this.

    A bash script set to check diskutil list for the drive on startup and in their absence set energy saver startup to 3 min from current time then shutdown.

     

    On startup if the drives are found set energy saver startup option to whatever you normally have it or set option to off. (This is to clear out the above step so you don't have energy saver startup set to a value you don't want.)

     

    This may require an osascript. Like I said I haven't had time to look into this.

  • by oldasdirt macuser,

    oldasdirt macuser oldasdirt macuser Dec 21, 2015 9:37 AM in response to oldasdirt macuser
    Level 1 (0 points)
    Dec 21, 2015 9:37 AM in response to oldasdirt macuser

    some followup...after vacation and having to get new 6 hole sled trays from OWC....

     

    I have replaced the two HGST NAS 6TB drives that I had internally mounted and moved them to OWC external enclosures and instead mounted two Toshiba 6TB drives internally.

     

    I have closed everything back up and an reconnected all the raids and other devices and so far no problem. The toshiba 6TB internal drives are working as boot drives and cloned to each other....and the two HGST NAS 6TB drives (now externally firewire 800 connected) mount on boot and one is being used as a time-machine drive.

     

    this is a MacPro 4,1 (2009) running 10.11.2

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Dec 21, 2015 9:43 AM in response to oldasdirt macuser
    Level 9 (60,774 points)
    Desktops
    Dec 21, 2015 9:43 AM in response to oldasdirt macuser

    Two internal drives cloned to each other and then left in place seems like a waste -- a power supply issue or "crazy software" could take out both copies. Most home losses are partial losses due to fire or flood, so putting the copy in a closet at the other end of the house may be better.

     

    An intersting but little-known feature of Time Machine is that if you assign two drives, Time Machine will alternate Backups onto alternate drives.

  • by Adam Wunn,

    Adam Wunn Adam Wunn Dec 30, 2015 6:58 PM in response to PRC
    Level 1 (4 points)
    Servers Enterprise
    Dec 30, 2015 6:58 PM in response to PRC

    I haven't had the need to buy a 6TB for internal mounting for any customer recently. Most are doing fine 4TB drives. I will have to buy 2 for myself very shortly and I plan to buy Helium drives so I get the better warranty. However, I will be buying Toshiba 6TB for the more price conscious customers. I am sure that a need will present itself in the new year.

     

    I am glad HGST has admitted to a problem, but I am pretty sure that won't lead to a fix. I plan to work around the problem by avoiding the NAS 6TB drives whenever they might go in a Mac Pro tower.

     

    Thanks for all of your contributions to this thread. I very much appreciate it. That also goes to everyone else who was a part of this effort. I really feel better knowing I wasn't alone in this mess and that others were actively trying to work around or fix the problem. That is awesome!

  • by David Talaga,

    David Talaga David Talaga Jun 13, 2016 1:17 PM in response to Adam Wunn
    Level 1 (4 points)
    Jun 13, 2016 1:17 PM in response to Adam Wunn

    I have the identical issue. Mac Pro Mid 2012 with 6TB HGST HD. My system boots from a Samsung EVO 1TB  SSD. Cold boots seem to mount the 6TB drive; warm restarts don't. OS 10.11.5

     

    Any other workarounds or indication of a fix from Apple and or Hitachi?

  • by jsbf ,

    jsbf jsbf Jul 28, 2016 5:18 PM in response to David Talaga
    Level 1 (12 points)
    Desktops
    Jul 28, 2016 5:18 PM in response to David Talaga

    Sorry if somone had mentioned already-  is this issue specific to the 'NAS' models? I've just ordered a 6tb HGST 'Deskstar' to replace a problematic 4TB model, and encountered this discussion thread - my MacPro is Mid 2012 6-core. Should I anticipate the problems discussed with the drive I ordered or is particular to their 'NAS' series? Model number 0S03839 I believe is what I've ordered

    Thanks !

  • by jsbf ,

    jsbf jsbf Jul 28, 2016 6:50 PM in response to jsbf
    Level 1 (12 points)
    Desktops
    Jul 28, 2016 6:50 PM in response to jsbf

    May have answered my own question, I see the boxing says 'DeskStar NAS' whereas I'm accustomed to them having 'NAS' specific models other capacities

  • by kahjot,

    kahjot kahjot Jul 29, 2016 8:31 AM in response to David Talaga
    Level 4 (1,342 points)
    Desktops
    Jul 29, 2016 8:31 AM in response to David Talaga

    I had forgotten about this thread, but was reminded of the issue last night, when I moved a 6TB HGST NAS drive from an external enclosure to one of the bays in my 2010 Mac Pro. Sure enough, the drive only mounted after a shutdown and startup, but not on restart. The one twist that I discovered was that when I booted from my Snow Leopard drive, the 6TB drive did mount after a restart. So this seems like yet another thing that only became a problem with OS versions after Snow Leopard. Sigh.


    So the HGST has gone back into its OWC enclosure, and a new 6TB Toshiba has been installed inside the Mac. It is mounted on one of the OWC sleds for big drives. The sled works, but it seems a tad more fiddly to slide in than the stock sleds.


    I doubt that this will ever get resolved. The workaround seems to be to use drives other than the HGST NAS drives for use inside the Mac.


     

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