Q: Need to restart computer to get mail from charter.net

Apple mail downloads mail with no problem from gmail.com, wi.rr.com and charter.net. However with charter.net it has recently started downloading mail only once per computer startup. Even if I click the "get new messages" icon it will not download mail from Charter again until shut down and restart the computer. To avoid this, I have gone to the Charter web site and set my accounts to forward all mail to my gmail address.

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.4)

Posted on Jul 16, 2015 12:24 PM

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Q: Need to restart computer to get mail from charter.net

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by alex_h1,

alex_h1 Jul 18, 2015 12:18 PM in response to CJC-PE
Community Specialists

Jul 18, 2015 12:18 PM in response to CJC-PE

Hello CJC-PE,
Thanks for using Apple Support Communities.

For assistance with this issue where your Mac is unable to receive mail from a certain account, I recommend using the Mail Connection Doctor to find out more.

Use Mail Connection Doctor - Apple Support

Take care.
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by CJC-PE,

CJC-PE Jul 20, 2015 6:40 AM in response to alex_h1
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Jul 20, 2015 6:40 AM in response to alex_h1

Thank you. I don't know how to interpret the information provided by Mail Connection Doctor, but I will pursue that further.

I also tried "Synchronize," as suggested in Re: will not receive without restarting mail app, but I am nut sure I how often I will need to do that.
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by alex_h1,

by CJC-PE,

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