First of all what the **** is going on. I got charged $9.99 for a free trial. How could it be a free trial if you get charged right away.
i got that email too. i'm just pointing out that this is false adverstiment. charging your for a free trial is not right. anyway i just disputed the charge. it would take apple 48 hours to respond. apple should fix it's system.
Hello,
I understand, it can be very frustrating. That is obviously not the way it is supposed to work.
I reach out to Apple iTunes Support and they were able to assist me. It's a very good service and will only get better. I have been with Spotify since they came to the US and think Apple Music may eat their lunch...and dinner.
Phil
Tthat was not the question I posed.
WHen you get charged you receive an email invoice that describes exactly what the charge is for. You can also check billing details by logging into your iTunes account via their web site. That is also where you will see contact info for disputed charges.
Hello,
The reason you got charged is because you probably tried to add a second Apple ID to your iTunes account. The Music App. currently only allows you to get a free 3-months on one Apple ID per device. A little complicated but that's how it works.
I experienced the same issue, and received this explanation from a Sr. Apple iTunes Support person.
Hope that helps.
Phil
NO I'm having the same problem and there is no second account or second ID. I press the free three month trial and then It made me choose between the one person and family plan. i chose one person and then it told me I had insuffiencent balance so I couldn't get the free trial. What the heck!? I have to pay for a free trial, really? That's bull crap. I was considering switching to apple music but I might as well stay with spotify because I was able to do a free trial without being charged. And I guess I'll pay for spotify not that my trial is up instead of trying out apple music and giving my money to apple because apparently I have to pay for a freaking free trial. What if I don't like Apple music? I just lost 9.99 by have the so called free trial. So Apple needs to figure their crap out. Sorry for being so rude and rather ugly but I have called Apple and they couldn't take my call. I have emailed and now this. I just want to understand why we have to pay.
My Apple id got hacked. I created a new one and thats when the problem started. I had to cancel my subscription in my old Apple id. Now after i got an email response from them. my subscription with apple music disappeared. I had to join again and guess what I got charged again for another $10. They suck
What, exactly, did you get charged for? What does it say on the invoice?
I got charged I checked my bank account.
I don't blame you their service *****.
I don't blame you their service is not good.
I got charged for trying to start the free trial and it only gave me 1 month and not 3. Definitely want my money back.
I got charged for signing up with a free trial.
