Apple Music will not play on iTunes

Tried using Open DNS and Norton, still broken.

Identical problem for me on my MacBook Air- no issues in iOS. I've tried rebooting, signing out of iCloud - may need to go back to CDs!

Hi ahsirg

That's great - worked for me!

Nick

I have exactly the same issue on iMac iTunes.

Apple Music plays/streams fine on my iPhone, when I try and play an Apple Music album on iMac iTunes it just skips from one song to the next and nothing gets played.

Any fixes noted anywhere anyone?

The workaround, mentioned above works for me DNS 199.85.127.10

Tested with ethernet cable plugged in.

It seems to be affected just DNS Server from UK/IRL.

I spent almost an hour on the phone to Apple Support this morning.

The guy I spoke to was getting the same "issue" on his computer, but we still went through various trouble-shooting steps to try and rectify the problem - which we could not. Therefore it appears it is an Apple/Server issue or linked to iTunes updates, not necessary anything anyone has or has not done on their individual computers.

Apple is aware of it as I now have a case reference, so hopefully it will get sorted soon.

Just posting to add up the numbers, hopefully someone at Apple will see this thread. I don't want to go and mess with DNS servers to fix this... it should just work! Very frustrating.

I'm the same. (UK)

Restarted, Reset to Default, Signed In, Signed Out. Tried everything.

Phoned Support and they haven't got a fix or a clue why it's not working either. Fantastic.

Changing my DNS from Google to Norton (199.85.126.10 199.85.127.10) fixed this for me instantly. That'll do for now until Apple fix it, not that I was particularly wedded to Google's DNS so I may just stick with Norton.

Fix (from Apple Support)

System Preferences > Network > Advanced > DNS

Click the + icon and enter this number > 199.85.127.10

Should work. No need to amend back once a permanent fix is in place.

They're on top of it apparently.

Hope it works, as it does for me now.

Yep works for me thanks.

i'm on Sky hub and macbook pro 15 retina, 10.10.4

Will this affect anything else do you know by making this change?

Cheers

Andy

Cheers for this - finally got my For You playlists playing after a day of trying.

Using Google's DNS was the cause of the issue for me.

I completely removed it and go back to my default DNS it fixed the problem right away.

This is weird…

I had the same issue yesterday, today I logged out and then logged in again. After that SOMETIMES I can play Apple Music but ALL my iTunes Match library with ~2500 songs has gone on both Mac and Windows but still presents on iPhone.

Same problem. Apple support told me to reset the System Management Controller and if that failed reset NVRAM. Did both, still not working