amill72

Q: What do i do if my photos app won't quit or open and so my computer won't restart?

my photos app won't open but yet it is still running and because it is still running it won't let me turn off my computer.

MacBook Pro with Retina display, iOS 8.4

Posted on Jul 17, 2015 5:05 AM

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Q: What do i do if my photos app won't quit or open and so my computer won't restart?

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  • by D.Cohen,

    D.Cohen D.Cohen Jul 17, 2015 5:08 AM in response to amill72
    Level 6 (8,424 points)
    Desktops
    Jul 17, 2015 5:08 AM in response to amill72

    Force your computer to shut down. Press and hold the shutdown button until Mac turns off. After that, follow these instructions.

     

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


  • by dominic23,Helpful

    dominic23 dominic23 Jul 17, 2015 5:11 AM in response to amill72
    Level 8 (41,738 points)
    Mac OS X
    Jul 17, 2015 5:11 AM in response to amill72

        Force Quit .

     

        Press command + option + esc keys together at the same time. Wait.

        When Force Quit window appears, select  Photos if not already.

        Press Force Quit button at the bottom of the window.   Wait.

        Photos will quit.

     

        If this doesn't help, press the power button for 7 seconds or more.

        Unfortunately you will lose all unsaved work.

     

        https://support.apple.com/en-us/HT201276