dmreeves417

Q: I'm not able to update my flash player

I have downloaded the latest update to my adobe flash player but can't get it to install on the computer.

Posted on Jul 17, 2015 8:19 AM

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Q: I'm not able to update my flash player

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  • by Templeton Peck,

    Templeton Peck Templeton Peck Jul 19, 2015 7:32 AM in response to dmreeves417
    Level 9 (62,070 points)
    Jul 19, 2015 7:32 AM in response to dmreeves417

    Then post your question on the Adobe forums as Flash Player is their software.  These forums are for troubleshooting Apple products.

     

    https://forums.adobe.com/welcome

  • by dmreeves417,

    dmreeves417 dmreeves417 Jul 19, 2015 8:39 AM in response to Templeton Peck
    Level 1 (4 points)
    Photos for Mac
    Jul 19, 2015 8:39 AM in response to Templeton Peck

    If I thought this was an Adobe problem that's exactly where I would have gone but I don't have any problem until it gets on my Apple computer.  I appreciate the self righteous, holier-than-though attitude.  If this is the all you have to offer please don't respond in the future.  Thank you. 

  • by trev1124 ,

    trev1124 trev1124 Jul 20, 2015 12:35 PM in response to dmreeves417
    Level 2 (317 points)
    Jul 20, 2015 12:35 PM in response to dmreeves417

    Hi

    I am using Adobe flash version 18.0.0.209 on Yosemite 10.10.4

    Maybe silly question but are you allowing Adobe to install in your security settings? Go into settings > General tab and put a dot in the box Allow app downloads from anywhere. Don't forget to unlock the padlock, bottom left corner. You may already see Adobe shown on the general tab as waiting to be installed.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 20, 2015 12:40 PM in response to dmreeves417
    Level 5 (7,711 points)
    Mac OS X
    Jul 20, 2015 12:40 PM in response to dmreeves417

    where are you downloading it from and are you trying to install on a non-administrative account?

    Note if you are not getting Flash from here there is a possibility the OS X Gatekeeper is blocking a forged install from an unscrupulous developer.

    https://get.adobe.com/flashplayer/

    this is the only site to EVER download flash from, anywhere else is a crapshoot at best.

     

    try repairing your hard drive permissions first

    About Disk Utility's Repair Disk Permissions feature - Apple Support

    otherwise if you have AntiVirus or 3rd party Firewalls try turning them off (or deleting them entirely, they are pointless on mac)

     

    if that is not the case and permissions repair did not work you should boot into safe mode,

    OS X Yosemite: Start up in safe mode

    and try to install or boot from another account with administrative rights. If you do not have one you will ned to make one.

     

    but I agree the point of going to the adobe forums is a bit hostile, your not having an issue with the application running, your having an issue with it installing in OS X, it has not gotten to actually running yet.

  • by Kurt Lang,

    Kurt Lang Kurt Lang Jul 20, 2015 12:49 PM in response to dmreeves417
    Level 8 (37,837 points)
    Mac OS X
    Jul 20, 2015 12:49 PM in response to dmreeves417

    If JimmyCMPIT's suggestions don't resolve the issue, follow the instructions at Adobe to uninstall the version of Flash currently installed. Then try installing the latest version again.