Have unknown error 4013 plus flashlight constantly on
Have iphone 5s and stuck on connect to iTunes. Unknown error comes up 4013.
Any advice on how to fix?
User profile for user:
sterling r
User level:
Community Specialist
Hi there Donnad14,
If you're still unable to restore your iPhone because of this error 4013, then I would recommend you use the troubleshooting in the following article about that error code:
iOS: Restore errors 4005, 4013, and 4014
Try these steps to resolve the issue:
- Install the latest version of iTunes.
- Restart your computer.
- Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Restore using another USB cable.
- Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
Thank you for using Apple Support Communities.