HT203060: Locate and view your connected device in iTunes

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Heve

Q: Itunes

can anyone please help the list of devices is missing from the left hand library plain of my itunes and as such it will no longer recognize my ipad, I have an imac version 10.5.8.  many thanks heve

iMac, Mac OS X (10.5.8)

Posted on Jul 17, 2015 1:12 PM

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Q: Itunes

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  • by sberman,

    sberman sberman Jul 17, 2015 3:15 PM in response to Heve
    Level 8 (39,919 points)
    Jul 17, 2015 3:15 PM in response to Heve

    OS X 10.5 (Leopard), which was first released in 2007, is too old to support the current version of iTunes (12.2).  It is even too old to support the previous major release of iTunes (iTunes 11) from last year.

     

    If your iPad has any of the recent iOS releases, it is extremely likely that you will either need a newer computer to support it, or, if the computer is not an (old) Power PC variety, a major OS X upgrade.

  • by Heve,

    Heve Heve Jul 18, 2015 12:22 PM in response to sberman
    Level 1 (0 points)
    Jul 18, 2015 12:22 PM in response to sberman

    Thanks sberman you've been helpful

    so what you are saying is that i purchased my ipad that did connected with my imac that i purchased in 2008 running mac osx 10.5.8 , now apple have had my money they then change the software on the ipad so that it no longer connects to my imac as it did before without informing me that this would be a result of an upgrade to the sofware and you tell me i have to buy another computer, if that right, would i have a case of something being sold to me not fit for purpose  and seek to take it back to the shop and get my money back after 3 years or try and take apple to court for bad customer practice by destroying the connectivety of there own products

  • by sberman,

    sberman sberman Jul 18, 2015 12:45 PM in response to Heve
    Level 8 (39,919 points)
    Jul 18, 2015 12:45 PM in response to Heve

    Did you purchase your iPad recently?  From your post above, it looks as if you purchased your iPad 3 years ago.

     

    So I'm guessing you tried to update the iPad's iOS software recently.

     

    In either of these two situations, you should have known that if you want to connect it to iTunes, you need at least OS X 10.7.5.  Similarly, iTunes 11 (last year's version) might support iOS 8, but even that version requires at least OS X 10.6.8.

     

    Almost all software that's commercially updated becomes obsolete on very old operating systems eventually.  If you choose to update some software, you need to make sure it's still compatible with whatever other old software is needed for it to interface.

     

    One way to avoid this issue is to always keep all software current.  Had you tried that, you would have realized that your old iMac has not been capable of running the current OS X version for quite a while (at least since autumn of 2013).

  • by richard grant,

    richard grant richard grant Jul 18, 2015 4:36 PM in response to Heve
    Level 3 (695 points)
    Mac OS X
    Jul 18, 2015 4:36 PM in response to Heve

    It's frustrating, I know, Heve. But seven years is pretty ancient in the world of consumer technology. The fact that Apple hardware tends to keep working for so long can be a mixed blessing, in that respect, since the software side keeps bounding further ahead.

     

    I've got an iMac of about the same vintage as yours, and it's running the current version of Yosemite. (I'm kind of amazed actually, but it seems to be running better and faster than it did with Mavericks.) The recent iTunes update is also working fine on it. So you might consider updating everything.

  • by sberman,

    sberman sberman Jul 18, 2015 7:33 PM in response to Heve
    Level 8 (39,919 points)
    Jul 18, 2015 7:33 PM in response to Heve

    For clarification after richard's comment, iMac must be manufactured in mid-2007 or newer in order to accept Yosemite.

  • by Limnos,

    Limnos Limnos Jul 18, 2015 7:57 PM in response to Heve
    Level 9 (54,106 points)
    Mac OS X
    Jul 18, 2015 7:57 PM in response to Heve

    Unfortunately you have not learned the tenets of the technological age which is always read the fine print. Apple does post system requirements for all its software versions, though I agree it is not designed to be on the best seller list.  Still you can read about system requirements when new software is released and then decide whether or not to upgrade.  Nothing forces you to upgrade though you will find your software becomes less and less capable with age.  Unfortunately now you have upgraded your iPad there is no solution other than the hardware and/or system upgrade mentioned previously as Apple does not provide a path to downgrade iOS.

     

    Oh, I use a 13 year old computer with 8 year old operating system version so I understand your reaction but that's the way things are.  A rule of thumb with Apple is if any part of your hardware or software is older than about 4 years (for computers, maybe as little as 2 for mobile devices) read how an upgrade in something newer may affect the older things.  That's one of the reasons why I basically locked my computing system into pre-2009.