Just tried to use Apple Pay at McDonald's .... Fail! 😞

Hi Paul,

Have you been able to use Apple Pay at other locations? Do you have more than one credit card on your Apple Pay account that you can try? Click on the link below for more information about the service.

Set up and use Apple Pay on your iPhone or iPad - Apple Support
https://support.apple.com/en-us/HT201239

You can use Apple Pay with your iPhone in stores that accept contactless payments. Look for one of these symbols at checkout:

Some stores might have this symbol on their card readers and POS terminals, but they might not be currently set up to accept contactless payments, including Apple Pay. If you can’t use Apple Pay at a store that's displaying the contactless payment symbol, please let us know using our Apple Pay feedback form.

Pay with Apple Pay in stores

To pay with Apple Pay using your default card, hold the top of your iPhone within an inch of the contactless reader with your finger held on Touch ID without pressing it. (You can watch the demo to see how it works.)

If you need to choose between Credit or Debit on the terminal, we recommend that you choose Credit to get the most consistent Apple Pay experience. Choosing Debit might not always work with some older merchant payment terminals and backend systems.

Pay with a different card on your iPhone:

1. Hold the top of your iPhone near the contactless reader without placing your finger on Touch ID. Your iPhone will wake up, and you'll see your default card on your screen.
2. Tap your default card. From the list of cards, tap the one you want to use.
3. Place your finger on Touch ID and move your iPhone near the reader to complete the payment.

You can also prepare to pay in advance to get through checkout more quickly:

1. Unlock your iPhone and open the Passbook app.
2. Tap the card you want to use.
3. Place your finger on Touch ID until you see Hold Near Reader to Pay.
4. Hold the top of your iPhone near the contactless reader to send your payment information.

Paul, if you are unable to use Apple Pay at any location, the next step would be to back up and restore your iPhone:

iCloud: Restore or set up your iOS device from iCloud
https://support.apple.com/kb/ph12521?locale=en_US​

Take care,

It could be that contactless reader is broken.

Try it at another place that accepts Apple Pay. Make sure you wait until the reader is ready (typically once they tell you the total), hold your iPhone near the contactless payment area, you should see an option now to user your TouchID to complete the payment. If it isn't working at multiple locations, take it into an Apple Store where they can test it and replace the iPhone if necessary under warranty.