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Apple Music Error 'Unable to download songs'

Hey,


Really hoping somebody can help me as I've scoured the internet all over looking for the resolution to this issue!


After updating the new software, I was really excited to use Apple Music and began downloading however, when opting to 'make offline', app is constantly saying downloading songs and then says 'Unable to download songs' and give me two options 'Retry' or 'Done'. This is happening on my iPhone, iPad and on my Mac is simply just says failed. I have got iCloud sharing on for all devices so I'm really at a loss with this!


Out of the initial 80 tracks I downloaded, about 20 have downloaded fine and are available offline but the other 60 are not available offline for some reason...


Going on holiday on Monday and really wanted to be able to use this feature... any advice welcome :-)

Posted on Jul 17, 2015 4:09 PM

Reply
102 replies

Jan 6, 2017 2:37 AM in response to wwemusical

the best i can do is make the pop ups go away by manually stopping each of the downloading tracks that keep saying "unable to download". in the music app, on the library page there's a tab for "downloaded music". in that folder, there's another folder called "downloading music"; in this folder you can tap "cancel all downloads" and it should stop your pending downloads. if there are still pop ups with songs that can't be downloaded, go through your song list on the music app to find songs with the downloading symbol next to their name and stop the process. also make sure that in settings, under music, "automatic downloads" is turned off. i'm using apple music without itunes match and out of my 2,000 tracks about 30 are songs that can't be downloaded, probably because they have DRM or something. they're either popular songs i got from limewire or they're covers ¯\_(ツ)_/¯

Jan 6, 2017 2:39 AM in response to mcluskt

the best i can do is make the pop ups go away by manually stopping each of the downloading tracks that keep saying "unable to download". in the music app, on the library page there's a tab for "downloaded music". in that folder, there's another folder called "downloading music"; in this folder you can tap "cancel all downloads" and it should stop your pending downloads. if there are still pop ups with songs that can't be downloaded, go through your song list on the music app to find songs with the downloading symbol next to their name and stop the process. also make sure that in settings, under music, "automatic downloads" is turned off. i'm using apple music without itunes match and out of my 2,000 tracks about 30 are songs that can't be downloaded, probably because they have DRM or something. they're either popular songs i got from limewire or they're covers ¯\_(ツ)_/¯

Mar 10, 2017 2:23 AM in response to mcluskt

I paid for Apple Music & this song I wanna download you can't without the album. Says "album only " so I downloaded it & still isn't working. I would definitely buy the song , but I don't even get that option. Why is this?? It's mad annoying. Can you fix this issue? Since I pay $10 a month I would love too get my money's worth! Thanks. :)

Oct 22, 2017 4:22 PM in response to mcluskt

I had the same problem. Was crazy frustrated about it till bro I don’t even know. But I was able to solve it. Delete the music app from your phone. No worries. It’s easy to find an re-install from the App Store. Then go to settings, general and reset. Then choose the first option - reset settings. Just settings, not all contents and settings. First option. When it’s done rebooting, go to the App Store and re-install the music app. Then setup your Apple Music from settings and you’re good to go! Please do email me at kobbykyeibaffour@yahoo.com if you find this helpful. Really feeling great about this breakthrough lol. ✌-1F3FE;

Jul 17, 2015 11:20 PM in response to Nick Santella

HI Nick. Were Apple Support able to fix the problem. I'm having the same issue trying to download music to play offline, which only seemed to start occurring yesterday. Tried all the usual logging out and back in, and rebooting, but no joy. Looks like a growing number of people reporting similar issues but no acknowledgement from Apple to confirm the problem.

Jul 18, 2015 12:39 AM in response to mcluskt

Same problem.


Unable to download anything on iPhone or iPad both running iOS 8.4. Also unable to even play anything on iTunes version 12.2.1, all tracks just instantly skip.


Things that DON'T seem to work:

  1. Logging out of Apple music
  2. Restarting devices
  3. Deleting/recreating playlists.
  4. Turning wifi on/off


Some acknowledgement of the problem from Apple would be appreciated. I'd be interested to know what support had to say, if anything.

Jul 18, 2015 1:02 AM in response to mcluskt

I'm having the same problem, it was fine at first on my ipad, but when I upgraded my phone and downloaded the app, it deleted all the songs I got from the app and now it won't let me make songs available offline, it's really frustrating as the reason I decided to get apple music was that it would make songs available offline at a cheaper price than spotify. I'm going on holiday soon and was really hoping that I could just take my phone with me for music.

Jul 18, 2015 2:24 AM in response to mcluskt

Okay, follow up from earlier....I just spent an hour on the phone with support to no avail.


He did mention a few issues of people not being able to download songs on devices. He said he had been able to sort it previously by having people sign in and out of their iTunes account (under 'iTunes and App Store' in settings) and then sign in again. But this didn't work for me. Also try double-checking your payment details on your account, although this should be find if you can download apps etc.


I'm also unable to stream music in iTunes, which he said he hadn't seen before. After a screen sharing session the issue has been escalated to engineers, so it seems the problem is definitely apples side. I'm expecting to hear back this week...


No resolution, but I hope this at least stops people going crazy.

Apple Music Error 'Unable to download songs'

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