Q: Apple Music Error 'Unable to download songs'

Thank you very much, changing the DNS fixed it !!

massive help !!

they called me back. If you turn off your router for 20 minutes beofee restarting it should resolve. Not tried it as I'm out so no idea if it works.

I had the same problem..

I changed the dns on my devices and it worked for me.

Imy now able to download music again..

I Had the same problem and I am on a sky broadband.

I confirm that changing the DNS on both my iPad and iPhone sorted it out. You can't really do it on the sky router but it's easy to do it in the iOS wifi settings.

Thanks for the help!

CreativeBasement wrote:

 

Hey, I too am on Sky broadband, so couldn't change it on the router settings. BUT you can do it on device, both mac and iOS devices, and can confirm that it has fixed the problem for me. I can now stream on iTunes and make tracks available offline on iPhone.

 

You can go and get DNS server addresses here: https://connectsafe.norton.com/configureRouter.html

But for ref its: 199.85.126.10

 

For iOS devices follow this: http://www.iphonehacks.com/2014/08/change-dns-iphone-ipad.html
For Mac follow this: http://macs.about.com/od/networking/qt/configure-your-macs-dns.htm

 

Apple Music is now functions as normal. But obviously this is something they need to fix.

 

Hope this helps someone else.

Thanks very much for this, I can now download/make available offline on my iPhone and also, download from iCloud on iTunes too (where previously I couldn't until I altered the DNS in System Preferences/Network).

Wonder how many of the issues are actually down to Sky broadband/or other ISP's, rather than Apple Music.

ahsirg wrote:

 

I was having the described problem.

Found a fix

 

I was using Google DNS on my router that iPhone connects to. Change to Norton DNS

 

• 199.85.126.10
• 199.85.127.10

 

And now music works again for me! (Belarus)

WOW!!! This worked for me. I recommend everyone try this because i think this could solve everyones problems.

Changing the DNS on my iPhone worked for me too.

massive thanks for this, it was driving me mad!!

So the issue is actually with the ISP? Seems like everyone in UK who is affected is with Sky.

Did this work? Seems easier than messing about with the DNS functions?

It worked for me, just did it on my phone. Haven't touched the router.

Changed DNS on phone only, which is very straight forward.

Haven't tried turning router off and on again.

II've turned off my sky router for 30mins and restated and nothing has changed. I've now changed my DNS on all my devices and it's working perfectly

Sky are calling me back later today, I will let them know this isn't working. Ps I work for Sky so i will make sure they know it's not fixed it!!

DNS change on the phone worked for me

i can confirm this works. although i am will sky i don't use there crap routers. so i will do it on my router later. thanks all

I Had the same problem!!

All I did was turn off my wifi (which I'm with sky broadband) and used my mobile data and it worked, I could download songs for offline mode and it doesn't come up with the error message!