Level 1

66 points

`Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.

I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

null-OTHER

Posted on Jul 17, 2015 5:11 PM

120 replies

Divard

Level 1

45 points

Jul 21, 2015 1:10 PM in response to foranIRL

Not for me. DNS changed worked briefly yesterday but has since stopped. Pleased I'm not paying for Apple Music at the moment.

foranIRL

Level 1

0 points

Jul 21, 2015 1:15 PM in response to WickedJargon

Doesn't look like anyone Apple side is reading the discussion boards. 5 days - DNS workaround no longer working; now music I have purchased I can no longer download /stream. Whatever about free service for 3 months window we'll identify and fix the bugs as we go - but now the music I've purchased I cannot stream !!!

Time to take this to twitter and get #AppleMusicFail trending. Maybe someone will notice and move to action then.

Jul 21, 2015 1:22 PM in response to foranIRL

DNS not working for me anymore in Ireland. Its really annoying as I cant even get access to Beats 1 shows either. Its skipping over them too. I was delighted to see Apple putting Dr Dre's show up for replay but that skips over too. For the last two days I've been using what's left in my Spotify subscription. I may keep it on until these problems are sorted out.

Jul 21, 2015 1:24 PM in response to fintan_moloney

Oh just to add I tried this on Mac and iPhone via Wireless and Cellular network on the iPhone - same problem. Tried on my normal broadband then on Mac same problem.

Is this just a European thing as I don't see the net in uproar about it?

Divard

Level 1

45 points

Jul 21, 2015 1:38 PM in response to fintan_moloney

Just tweeted using #AppleMusicFail

Jul 21, 2015 2:24 PM in response to Divard

This is pathetic. Apple has to have its engineers on the ball on this crap!

Jul 21, 2015 2:36 PM in response to Divard

I posted a reply to this post a couple of days - I had all these problems so changed the DNS which worked but was not reliable all the time, basically it wasn't quite right. I have just de-authorised and re-authorised all my computers, logged out and in, a few times, turned iCloud off and on (all of which I have done before), have just been for a run, come back and it has just started working fine on my original DNS settings - I do not think any of the above made any difference as I have done this a few times - I think the change is at Apple's end

foranIRL

Level 1

0 points

Jul 22, 2015 3:00 AM in response to WickedJargon

Hey everyone; looks like Apple Music is back working - have tested on a couple of machines now.

Can anyone else respond and confirm access is back?

thanks

Jul 22, 2015 3:33 AM in response to foranIRL

Cheers for the heads up, can confirm here in Ireland all is fine now again. 😎

Divard

Level 1

45 points

Jul 22, 2015 1:39 PM in response to fintan_moloney

Yep, seems to be working for me too. Using Sky router on its default DNS settings in the UK.

Bigt79

Level 1

0 points

Aug 10, 2015 6:13 AM in response to foranIRL

Seems like most are having trouble with their home computer. Mine skips while using Apple Music on my iphone, and im streaming all my songs, and most are all skipping to the next track. Just started happening the last week or so. I can't see how this would have to do with DNS since im streaming over 3G or LTE.

Aug 18, 2015 7:43 PM in response to WickedJargon

OK, I was able to have some success fixing this on my Mac. I noticed that the problem had to do with some internal network settings. So I set about resetting my network settings. To reset these settings I followed the instructions to set a new location in Network in System Preferences.

1) Go to Apple Menu

2) Go to System Preferences

3) Go to Network

4) At the top of the Network screen click Location, then Edit Locations

5) In the popup menu, click the plus ➕ to add a new location. Name it whatever you like. Click Done

6) Select the Location from the drop down menu on the Location to the new location.

This worked for me.

Source and detailed instructions here: http://mandarapte.com/apple/reset-rebuild-network-settings-preferences-including -ethernet-wifi-bluetooth-system-default-…

Aug 19, 2015 12:40 PM in response to Bigt79

This is exactly what's happening to me; the streaming service simply skips through all the cloud based tracks. They play fine through my macbook but nothing works through my iPhone 6 plus.

Did you get your's to work again or does anyone have any ideas? All systems and app's fully up to date, and I've tried everything I can think of.

Aug 25, 2015 9:59 AM in response to WickedJargon

This is happening to me in Los Angeles. VERY few tracks play, but some done. Most are just skipped with no sound at all playing. Just updated to the latest iTunes and still happening. Plays fine on my iPhone 6+.

Sep 1, 2015 4:13 AM in response to Random_Guy

This problem disappeared briefly when I changed the DNS settings as per instructions a couple of pages up thread. However the problem has now recurred on my phone. I reset DNS to default but still occurring. This is very frustrating. I never had these type of issues with Spotify. If this isn't sorted I will consider switching back and contacting Apple for refund of Match.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

`Apple Music` skips tracks.